MTL Professional Development Programme helps build strong teams

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MTL: The Professional Development Programme
People Builders
PEOPLE BUILDERS
Grow a strong team

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People Builders
Attribution: All images are from sources where a Creative Commons license exists for commercial use. All icons are on subscription
from thenounproject. All clipart is from free sources. The MTL Professional Development Programme is copyright of Manage Train
Learn.
People
Builders
Introduction: There is a difference between true and false leaders. False leaders are those who
acquire positions of power for their own glory. History is littered with examples of false leaders from
Genghis Khan to Josef Stalin and Saddam Hussein. Their legacy is nil. True leaders, on the other hand,
seek to bring out the best in others. They make others realize their own greatness. Their legacy is
incalculable. You can become a true leader by practising the 7 acts of people-building in this topic.

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People Builders
1. SOW GOOD
HABITS
Excellent performance by your team isn’t a single
act, but the result of many small habits repeated
day in and day out. To quote Aristotle:
“Excellence is an art won by habitation and
training.” True leaders develop excellent habits in
others through personal example, gentle
persuasion, and helpful feedback. It’s not about
forcing people to change but consistently setting
goals for people to achieve their very best.
It is only habit that develops good habits
Flickr attribution: /roberlan/13495241934 /

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People Builders
The Habit Score
Nobody knows exactly how many times you
need to repeat an action to make it a habit.
Some people think that an action needs to
be consciously repeated 20 times before it
becomes automatic.
The waste bin test is a good way to find out
your habit score. Move your waste bin to a
new position well away from its old position.
Now count up the number of times you
either go back to the old place or have to
think consciously where it is. The first time
you throw anything into the bin in its new
place without thinking is your habit score.
Practise the wastepaper
basket test to see how
long it takes you to learn a
new habit.
To change your habits even more quickly, use the 3 R's of Habit Formation.These are: Reminder;
Routine; and Reward.Your Reminder is the trigger, or cue, eg your phone rings.Your Routine is taking
the habitual action, eg answering the phone.Your Reward is when the positives of the action
outweigh the negatives, eg 9 times out of 10 you enjoy speaking to the person on the other end.
The 3 R’s
of Habit
Formation
"If you want to do
something, make a
habit of it. If you
want not to do
something, refrain
from doing it."
(Epictetus, 89AD)

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People Builders
2. COAX OUT
SKILLS
One of the gifts that true leaders have that
others don’t is the ability to spot the potential
that lies half-dormant in others and coax it out.
Coaxing may mean a bit of pushing, a bit of
bribing, a bit of hard slog, a bit of support in the
tough times, and a bit of letting go when they’re
on their own. That’s why coaxing has the same
value as its near namesake, coaching.
Bring out the best in others
Flickr attribution: /jon_lin/15023670441/

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People Builders
How To Coach in Just 3 Simple Steps
Leaders know that the potential to perform well
lies half-dormant in most people. To bring skills
out requires coaxing and coaching. On the right,
you’ll see the 3 steps required in a coaching
programme.
Step 1: Describe the end behaviours required; for
example how to handle a customer complaint
Step 2: Break the behaviour
down into key steps
Step 3: Now, practise and get feedback
until you get it right.
These are the 3 steps required in a coaching programme
"Sow a thought and you reap
an act;
Sow an act and you reap a
habit;
Sow a habit and you reap a
character;
Sow a character and you reap
a destiny."
(Charles Reade, English
novelist 1814 - 84)

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People Builders
3. REMOVE
THEIR
LIMITATIONS
Many of us are like fish in a plexi-glass tank. We
swim around within our limitations. Then when
we are put in a new situation, like fish in a new
pool, we find it hard to go beyond our earlier
limitations. True leaders help us make it. They let
us know that they believe we can, when we
believe we can’t. They help us over the mental
blind spots. In this way, they breathe new life
into us.
Your job is to set them free
Flickr attribution: /jakemohan/4476697707/

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People Builders
The Pygmalion Effect:
What You Expect is
What You Get
The relationship between expectation and
performance is sometimes called the
Pygmalion effect after Pygmalion, a king of
ancient Cyprus. Pygmalion fell in love with an
image of a young maiden. Such was his love
that he begged the goddess Aphrodite to
breathe life into it. This she did and Pygmalion
married her and became, by her, father of
Paphos, the city in Cyprus. The legend was
used by George Bernard Shaw in his play,
“Pygmalion”, which subsequently became the
musical, “My Fair Lady”.
Shown right: One of Edward Burne-
Jones paintings of the Pygmalion
story.
Attribution: Wikipedia (Public Domain)

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People Builders
4. BUILD THE
TEAM
In his book “Global Challenge”, Humphrey
Walters describes the epic voyages of 14 crews
competing in the BT round-the-world yacht race.
When the crews were selected, most of the
crews went away to learn how to sail their
yachts. But a handful went away to develop their
teambuilding skills. At the end of the race, all the
teams that developed their teambuilding skills
finished in the top half of the race.
When the team have strong ties, they can face anything
Flickr attribution: rcthink/6278678285/

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People Builders
The Builder
One popular image of the successful
leader is the person who, by force of
willpower, charisma and personality
takes over an ailing enterprise and
magically turns it around, transforming
failure into success, loss into profit and
disaster into triumph.
The reality is that there are very few
examples of such leadership. And yet
there are many examples of leaders
who come into an enterprise, set
themselves and their teams a vision of
what is possible and then bit by bit,
through hard times and good build
towards the vision.

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People Builders
“The Bridge Builder” An old man going a lone highway,
Came at the evening, cold and gray,
To a chasm, vast, and deep and wide,
Through which was flowing a sullen tide.
The old man crossed in the twilight dim;
The sullen stream had no fear for him;
But he turned, when safe on the other side,
And built a bridge to span the tide.
"Old man," said a fellow pilgrim, near,
"You are wasting strength with building here;
Your journey will end with the ending day;
You never again will pass this way;
You've crossed the chasm, deep and wide-
Why build you this bridge at the evening tide?"
The builder lifted his old gray head:
"Good friend, in the path I have come," he said,
"There followeth after me today,
A youth, whose feet must pass this way.
This chasm, that has been naught to me,
To that fair-haired youth may a pitfall be.
He, too, must cross in the twilight dim;
Good friend, I am building this bridge for him.“
(Will Allen Dromgoole)
"The Bridge Builder" is the most popular poem written by
Miss Will Allen Dromgoole (1860 - 1934). It is used by many
US college fraternities to promote the idea of building links
for the future generation.The poem was first published in
1900.
Picture attribution: The Menai Suspension Bridges, Wikipedia

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People Builders
5. TREAT
OTHERS
RIGHT
Dee Hock gives this advice to leaders: “Make a
careful list of all the things done to you in the
past that you abhorred. Don’t do them to others
ever. Make another list of all the things done to
you that you loved. Do them to others always.”
Treating others the way you want to be treated is
the hallmark of true leaders. It is known as the
Golden Rule. Interestingly enough, it is the one
rule that appears in the teachings of every major
world religion.
Do unto others as you’d wish them to do to you
Flickr attribution: /london/356819023/

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People Builders
TheGoldenRule
How 8 religions share the golden rule
1
Buddhism
"Hurt not others with that
which pains you."
(Udanavarga 5.18)
2
Christianity
"Always treat others as
you would like them to
treat you."
(Matthew 7.10)
3
Hinduism
"Do nothing to others
which, if done to you,
would cause you pain."
(Mahabharata 5.15.17)
4
Islam
"No one of you is a
believer until he loves for
his brother what he loves
for himself." (Traditions)
5
Confucianism
"Do not unto others what
you would not they
should do to you."
(Analects 15.23).
6
Judaism
"What is hurtful to
yourself do not do to
your fellow man."
(Talmud)
7
Taoism
"Regard your neighbour's
loss as your own."
(T'ai shang Kan ying p'ien)
8
Sikhism
“As you deem yourself so
deem others. Then you
will become a partner in
partner to heaven.”
(Kabir)

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People Builders
6. EMPOWER
THEM
Many people lose confidence in their abilities
because they work in organizations that have
robbed them of real power. They simply defer to
others. True leaders know that when you have
power and give it to others, it comes back to you
many times over with credit. Empowering others
doesn’t require high-powered skills. It’s as simple
as respecting others as individuals in their own
right. It is also the first step in creating more
leaders.
Show them some respect
Flickr attribution: /paulsynnott/2479478433/

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People Builders
Zenger-Miller’s 5 Leadership Principles
1. Stay On Course
1. Fix things before they break. In
other words, take steps to
identify what is not taking us
where we want to go and apply
corrective action.
5. Talk Purposefully
Maintain good 1-to-1's. In other
words, turn every contact into a
positive constructive exchange.
2. Actions Count Not
Personalities
Examine what is said, not the
person (an Arabian proverb). In
other words, don't let personal
feelings get in the way of what
needs to be done.
4. Be a Role Model
Lead by example. In other
words, practise what you preach
and your actions will soon catch
on.
3. Inspire People
Build people's confidence. In
other words, make the team feel
the organisation depends on
them, (it does, doesn't it?)
In America, the Zenger-Miller leadership training
programmes hammer home 5 principles which
they print on beer mats, coasters, mugs, and
posters. These are:

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People Builders
7. BE PATIENT
AND
PERSISTENT
True leaders know that when they work with
others, results will eventually come. There is a
species of the Chinese bamboo plant that, when
planted, shows no sign of growth for 4 years.
Nevertheless, throughout this time, it must be
watered, fed, and tended. Then, in its fifth year,
it starts to grow, and inside 6 weeks, can reach a
magnificent height of 90 feet. Sometimes, people
are a bit like the Chinese bamboo plant.
People are sometimes like the bamboo plant
Flickr attribution: /frielp/3708256/

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People Builders
This has been a Slide Topic from Manage Train Learn
AFinal
Word
There is a way to measure true, as opposed to false, leadership. It’s what happens when you’re not
around. If people face crisis with calmness, meet challenge with strength, and go beyond any level
of previous performance with their heads held high, then you know they’re led by true leaders.

MTL Professional Development Programme helps build strong teams

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