Learning Needs Analysis - Tips, Tricks, Dos and Don'ts

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Here are some tips, tricks, do's and don'ts that can make your learning needs analysis more effective.
For more visit our website: http://www.epiphanylearning.co.in

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  • You can write the answer in the chat window … or you can just think about it..that is alright.Also please note that All and none are also acceptable answers
  • You can write the answer in the chat window … or you can just think about it..that is alright.Also please note that All and none are also acceptable answers
  • You can write the answer in the chat window … or you can just think about it..that is alright.Also please note that All and none are also acceptable answers
  • Diagnosis. Dr. Pass it on asked Stevie to do the diagnosis for himself and arrive at the didease. Dr. Jump the gun really hurried the process of diagnosis. He asssumed that fever is due to pneumonia and ruled out any other posibility. And Dr. Force fit completely skipped the step and directly asked stevie to chose the pill he thinks wouold cure him. Now I want you to think about the process of diagnosis and learning needs analysis and identify the similarities. Also look at these three doctors Stevie met and try and remember if you see any similarities in them and the way Learning Needs Analysis is done at times.Well I think there have been times when we have all acted like Dr. Jump the Gun or Dr. Pass-it-on. And I think a lot of L&D team have some sort of Dr. Force Fits diagnosis applied somewhere.Mostly because of lack of resources and at times its also the other way round…..our business managers would straight away talk about the disease or even chose their own pill.So lets see first what diagnosis really is.
  • This is how the Free Medical Dictionary defines Diagnosis.There are three elementsSymptoms – then identifying the disease – and then deciding on the treatmentSo try and remember your last visit to the doctor….remember the questions she or he asked you. The are very specific, like – Do you have pain in abdomen, do you have fever…do you feel shivers during the fever, do you have a sore throat, etc. What the doctor is doing here is asking you about symptoms…and as a patient that’s all you canSo this takes u to our first point: Dignosis is the responsibility of L&D manager. You don’t do it on your own in isolation…but you should drive the process and help the business managers and others involved o it is done correct
  • Symptom – Fever and sore throatWhat could be causing it –questions if they drank something cold, run some testsDisease – viral infectionSimilarly in learning needs analysis you should start with a Sympom….in our context a Business Goal which is measurableThen you try and identify what will help you achieve it……or what is stopping us from achieving itAnd then you arrive at the need it could be a learning need, systems need, process need…or something elseExample – Need to improve Customer Satisfaction ScoresWhat is causing low customer satisfaction – check call centre recordingsCustomer feedbackTeam leader inputsCall centre executive’s inputsThen you identify what is the learning need
  • Use multi source data instead of single source to:avoid recency effectseparate Learning needs from other business needsidentify other factors affecting the business goalWhat is causing low customer satisfaction – check call centre recordingsCustomer feedbackTeam leader inputsCall centre executive’s inputsThen you identify what is the learning need
  • Or even betterWhat would you like to master.
  • Kodak - only how to make the existing product better…the need was to look outside and
  • Learning Needs Analysis - Tips, Tricks, Dos and Don'ts

    1. 1. Learning NeedsAnalysisA Fresh PerspectiveBy: Mansha DepawatImage Source: http://www.flickr.com/photos/lac-bac/4679199010 Epiphany Learning Learning | Talent Management | Change Management
    2. 2. Tweet your questions using #TNA Email your questions to: support@epiphanylearning.co.inEpiphany Learning
    3. 3. Today’s Presenter Entrepreneur, Instructional Designer, Facilitator and Project Manager par excellence. Mansha, the co-founder of Epiphany Learning, is passionate about all things education and has a keen interest in the field of social and networked learning. A Masters in Business Management, she has successfully led large Learning and Development teams in the past. Email: Mansha@epiphanylearning.co.in Twitter: @manshadepawatEpiphany Learning
    4. 4. Stevie’s Search for an Ideal Doctor Hi, I am Stevie Dr. Force Fit Dr. Pass It On Dr. Jump The Gun Image Courtesy: http://www.clipartheaven.com/show/clipart/health_&_medical/cartoons/doctor_13-gif.htmlEpiphany Learning
    5. 5. At Dr. Pass It On’s Clinic Hi Doctor Hi Stevie. What brings you here Doc I have a feeling I might have caught Very well then Malaria Stevie. You know best. Here are the pills for Malaria. Dr. Pass It OnEpiphany Learning
    6. 6. At Dr. Jump The Gun’s Clinic Hi Stevie…so what seems to I have high be the problem fever That must be because of Pneumonia. Here take these pills this will have you up and running in a week. Dr. Jump The GunEpiphany Learning
    7. 7. At Dr. Force Fit’s Clinic Hi Stevie. How are you today? Not very good. Don’t worry. Here are 5 awesome pills. Just take your pick and it Wow..i think I will will solve all your take the Yellow troubles. one…you see its Dr. Force Fit my favourite colour. Thanks.Epiphany Learning
    8. 8. Question Dr. Pass It On Dr. Jump The Gun Dr. Force FitEpiphany Learning
    9. 9. Answer Dr. Pass It On Dr. Jump The Gun Dr. Force FitEpiphany Learning
    10. 10. Question Dr. Pass It On Dr. Jump The Gun Dr. Force FitEpiphany Learning
    11. 11. AnswerEpiphany Learning
    12. 12. Free Medical Dictionary Definition of Diagnosis Diagnosis is the identification of a disease from its symptomsEpiphany Learning
    13. 13. 3 Step Process for Correct Diagnosis 1. Begin by Identifying the Symptom - Deviation from Business Goal 2. What is causing this deviation? 3. What Learning (skill/knowledge/attitude) /Process/System Improvement can fix the gap?Epiphany Learning
    14. 14. Identifying the Correct Symptoms/Business Goals • Critical: Is the gap substantial? • Important: Is it amongst the top three priorities of the business? • Verified: Is it supported by data?Epiphany Learning
    15. 15. Helping Business Managers Identify the Correct Symptom Example: Inter Team Conflict 1. How do you know that there is conflict between two teams? Do you have method of measuring it? 2. Is this inter team conflict affecting a Business Parameter that you measure periodically? 3. Is this Business Parameter showing a major deviation from the expected standards? 4. Apart from inter team conflict what other factors could affect this Business Parameter?Epiphany Learning
    16. 16. Stevie’s Manager Meets the Doctor Hi Stevie’s Boss. So how can I help you today? Stevie has high fever. How do you think he got it I am assuming he got stuck in the rain last Dr. Wednesday on Oh he might have his way home. pneumonia. I suggest this pill. Yeah I also think its pneumonia. Thanks!Epiphany Learning
    17. 17. Do a Multi Source Analysis Inputs from Customer Business Head Feedback Reports Interviews with Inputs from Low Customer Dissatisfied Call Centre Satisfaction scores customers Executives for Company’s Call Centre Unit Inputs from Inputs from employees Team Leaders ofof other teams who work Call Centre Customer Executivesclosely with Call Centre Satisfaction Scores Executives for previous last two financial yearsEpiphany Learning
    18. 18. A Dingy Clinic or a Swanky Gym? Going to clinics makes me feel like there is something wrong with me, that needs fixing. Going to gym is cool. Its because I am conscious of my health and someone who wants to improve his fitness levels.Epiphany Learning
    19. 19. Dingy Clinic or a Swanky Gym Positive Spin: Example 1: What areas do you need help with? How can we help you become better at what you are doing? Example 2: Would better product knowledge help you improve your performance? Would a deeper Product knowledge help you excel in your Job?Epiphany Learning
    20. 20. Learning needs Analysis Is Not Always Inward Looking +Epiphany Learning
    21. 21. Learning Needs Analysis: Key Points 1. Do the Diagnosis Right - Start with the Business Goal 2. Make your Diagnosis Thorough - Multi Source Analysis 3. Be A Swanky Looking Gym – Spin It Positively 4. All Round Analysis – Look Both Inwards and OutwardsEpiphany Learning
    22. 22. Learning NeedsAnalysisA Fresh PerspectiveBy: Mansha DepawatImage Source: http://www.flickr.com/photos/lac-bac/4679199010 Epiphany Learning Learning | Talent Management | Change Management
    23. 23. Questions? Epiphany Learning Learning | Talent Management | Change Management

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