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Social enterprise final pdf


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Social enterprise final pdf

  1. 1. ! ! ! ! THE KEYS TO INNOVATION SOCIAL ENTERPRISE AND COLLABORATION GROWTH STRATEGIES FOR A 2020 ENTERPRISE E n v a n o , I n c . • t e l e p h o n e : 9 2 0 . 4 0 3 . 11 3 7 • G r e e n B a y, W I • w w w. e n v a n o . c o m
  2. 2. INTRODUCTIONIf part of you is still hesitant about embracing social media, you probably do not have products to sell,customers to support, or quality services to offer. Now is the time to shake that feeling of hesitation.Here’s why...As of early 2012, social networking accounts for 1 of every 6 minutes spent online, a number that willonly continue to increase.1Social interaction is changing the very fabric of our personal and professional lives.  Today, there are morethan 1.2 billion active Facebook users, 190 million tweets a day, and 4.8 billion users connecting to socialoutlets via mobile (some research argues only 4.2 billion people own a toothbrush).2 The reality is peopleare connected 24/7, 365 days a year and are constantly engaging. On one side of social engagement, thereis the importance of brand-customer relationships and interaction. Your company probably has Face-book, Twitter, and Google+. If you don’t, you’re missing out on a valuable opportunity for consumer re-search, persuasion, and ROI. We all know the benefit of engaging customers. On the other hand, compa-nies rarely ask: what can social interaction mean internally or with close associates?Imagine a workplace where employees are engaged, where ideas flow freely across departments, geogra-phies, and corporate hierarchy - where the sales team can openly make suggestions for change and areheard. In this environment, individuals are passionate and they challenge the status quo, all while work-ing together as a team to share resources, build relationships, and leverage the brand through innovation.! These work places exist...! ! ! ! ..and thrive because of social enterprise and collaboration. “EITHER BUSINESS GETS SOCIAL OR IT GETS LEFT BEHIND.” Source: Gartner, Business Gets Social! The Key to Innovation: Social Enterprise and Internal Collaboration 2
  3. 3. SOCIAL ENTERPRISE 2.0Enterprise is going social. Companies that are forward-thinking in the way they do business, or at leastopen to social integration, are going to be leaps and bounds ahead of competition.What is social enterprise? Among customersFundamentally, social enterprise creates private online communities inwhich employees, business partners, and in some cases, customers can Among field sales, partners,post messages - such as status updates, progress reports, or questions.3Many companies are struggling to keep and cultivate connections. Using dealers, distributorssocial platforms within corporate contexts can enhance culture and ulti-mately leverage business goals. There are three tiers by which companies Internalcan use real time collaboration: among internal employees; throughoutdealer, distributor, or partner networks; or among customers.Many ask: don’t we already accomplish this through email? The answer is: we used to, in a limited sense.However, focus continues to shift away from email, which is gaining an interruptive mentality. Thesedays email and it’s users are slow in delivering responses, too formal, and relatively limited in scope. Thevast majority of people that use email in 2012 find it easy to push email to the back burner because it’sincreasingly associated with work. Now, they are on to social.As we’ve seen, social media is pervasive. It’s a part of our everyday lives, unless you are in the minority.Providing an outlet for company collaboration within the social networks that your employees are al-ready involved in creates an informal, relaxed place for idea creation and solution development. Thiskeeps work related information on the table outside the 9-5 office hours.Companies increasingly implement social enterprise strategies to align sales, marketing, and customerservice departments, breaking down traditional corporate silos. Because in the end, consumers don’t seecorporate departments, they see one company, as a whole, interconnected - so all divisions better be onthe same page. 51% OF EMPLOYEES USING SOCIAL SOFTWARE SAY THEY ARE MORE PRO- DUCTIVE DURING THE WORKDAY. Source: Forrester, The Enterprise 2.0 User Profile! The Key to Innovation: Social Enterprise and Internal Collaboration 3
  4. 4. Why is it important?A recent study by Forrester said that we spend around 33% of our work week just searching for informa-tion. Imagine the possibilities and the increases in efficiency if much of this information is available oropenly discussed. What if a sales force has access to a central hub where they can discuss what’s going onin the field. Or a marketing department that can collaborate with customer service to improve customerrelations.7 BENEFITS OF SOCIAL COLLABORATION AND WORKFLOWWidespread interaction and communication is facilitated through social platforms and collaboration.This helps employees, partners, and even customers work to achieve a common goal. The following aresome key benefits of social collaboration: • Real Time - people can ask, answer, and discuss questions faster and more efficiently, eliminating time zone and geographic barriers. • Interconnectivity helps builds new relationships - open dialogue amongst all members. • Productivity increases - barrier busting collaboration creates a freer flow of ideas that results in prob- lem solving. • Drives positive change - when kept as a safe area to openly collaborate. • Enhance employee centric culture - resulting in significantly higher employee satisfaction and en- gagement. • Aligns company branding and standards. • No training, little encouragement - most people are already using social media. “COMPANIES THAT USE SOCIAL MEDIA WILL LEAD THEIR INDUSTRIES IN REVENUE GROWTH BY 2015.” Source: Gartner, Inc., You Need an Enterprise Strategy for Social Business Initiatives! The Key to Innovation: Social Enterprise and Internal Collaboration 4
  5. 5. THE PAINS OF PICKING TECHNOLOGYThe benefits of social collaboration are clear. However, understanding this is only half the battle. In aworld where technology and devices proliferate and change daily, it is a daunting task implementing the“how” and choosing a social enterprise platform that fits your needs. Facebook, Chatter, Yammer, Goo-gle+, LinkedIn groups, SharePoint, message boards, and wikis are only a few of the many choices, eachslightly different and each caters to different goals. If an organization uses Salesforce, they should con-sider Chatter. If an organization uses Microsoft, Yammer is the obvious choice. However, if an organiza-tion is looking for a high level of engagement, comfort, and open dialogue, Facebook is often the bestchoice although the toughest to get through the corporate shield. The choices are difficult and there are avariety of steps to take and questions to ask in choosing the best social enterprise platform.ULTIMATELY, IT’S ABOUT THE PEOPLEIn the end, whether you use Facebook, Chatter, or another platform, the core focus of social collaborationmust remain on the people involved. Too often, organizations hastily apply the newest or obvious tech-nology in hopes of solving complex problems only to find that technology only made things more com-plicated. Focusing on technology first is a temporary fix to organizational situations that are becomingincreasingly more complex. First, Then PEOPLE +! PROCESS + Then TECHNOLOGY! The Key to Innovation: Social Enterprise and Internal Collaboration 5
  6. 6. First, companies must understand the group - what kind of information and collaboration do they needthat they’re not getting? How can you make their job easier while increasing productivity and efficiency?Focus on the people first, uncover the process they need, and the technology usually becomes obvious. Inmarketing as well as in corporate structure, a focus on people must eclipse the others.LAUNCHING YOUR EFFECTIVE SOCIAL ENTERPRISEKick off your venture by first identifying the core objectives. Too many organizations start backwards,focusing first on technology. When you understand your goals and the people you are going to involve,the chance of success increases significantly.Ask yourself what success looks like. In the wise words of Stephen R. Covey, “begin with the end inmind.”WHAT NOW?The opportunities in social collaboration are endless in terms of who you can involve. Perhaps you’d liketo coordinate social collaboration between your dealers, distributors, or retailers. Maybe you want to goas far as creating a group for your sales team and your most loyal customers. There are very few ruleswhen it comes to leveraging the concept of social enterprise. The only rule you should keep in mind:start now - while it’s relatively new - to get a leg up on your competition. ORGANIZATIONS THAT LEVERAGE SOCIAL COLLABORATION HAVE SEEN A 50% IN- CREASE IN BUSINESS AGILITY. Source: Aberdeen report! The Key to Innovation: Social Enterprise and Internal Collaboration 6
  7. 7. ABOUT Envano is a passionate team of business solution specialists who dig in and deliver brand attention and customer connections in the digital space. We challenge the status quo and - just like your customers - well challenge you to do what is best in the name of your brand. We believe in the seamless connection between people, process, technology and business professionals. This belief, along with our core value of impact through in- novation with integrity, guides our every step. Contact Us We Are Located Here Envano, Inc. Envano, Inc. phone: 920-403-1137 3019 Holmgren Way Green Bay, WI 54304! The Key to Innovation: Social Enterprise and Internal Collaboration 7
  8. 8. Works Consulted1 Clayton, Nick. “Social Networks Accountfor 20% of Time Spent Online.”Tech Europe.December 22, 2011Source: Bullas, Jeff. “48 Significant Social MediaFacts, Figures and Statistics Plus 7 Info-graphics.”Source: “What is Enterprise Social Networking?”Socialcast.Source:! The Key to Innovation: Social Enterprise and Internal Collaboration 8