The Entrepreneurs Radio Show 089 Mike Volpe


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The Entrepreneurs Radio Show 089 Mike Volpe

  1. 1. THE ENTREPRENEUR’S RADIO SHOW Conversations with Self-made Millionaires and High-level Entrepreneurs that Grow Your Business Copyright © 2012, 2013 The Entrepreneur’s Radio Show Page 1 of 22 Episode #89: Mike Volpe In this episode Travis interviews successful business owner and dynamic entrepreneur Mike Volpe. Mike is the CMO of HubSpot, which is a company that provides CRM solutions to customers and provides a lot of relevant materials that entrepreneurs can utilize in their business. Mike's determination helped HubSpot grow from a business with only a handful of employees to a company that presently has over 600 employees, and generating millions of dollars in revenue. And he shares his experience and knowledge for the listeners of this episode. Mike and Travis share their vast knowledge and experience to provide lots of valuable information on marketing and how important it is to track your client's response to your product or business. Mike also shares his ideas on what entrepreneurs should do to ramp their business up. Things like providing informative materials like blogs, having an effective set of calls to action, which is a button that offers customers something in exchange for information, as well as implementing a social strategy like asking a question after every blog or article. These are just some of the things that entrepreneurs can learn from this episode of the Entrepreneur's Radio Show. Mike Volpe – Rapid Growth & Your Business TRAVIS: Hey, this is Travis Lane Jenkins, welcome to episode 89 of the Entrepreneur's Radio Show, a production of Today, I'm going to introduce you to rock star entrepreneur, Mike Volpe. Now Mike is the Chief Marketing Officer of HubSpot. Now, to give you a little background on Mike before I tell you what we're going to cover today because Mike's too humble to mention these things, is this is pretty impressive. Mike has helped HubSpot grow in a very short period of time, just think 4, 5 years, grow from 10 customers to 10,000. Also, he played a critical role in helping them grow from 5 employees to 600, and also raised $100 million in venture capital. So, pretty impressive stuff. I know things like that interest you because, of course, all of us want to grow our business as quickly as possible. Today, Mike's going to reveal to you what you need to do to ramp up your business. And usual fashion, I ask him what the top 5 things are that you should focus on to ramp that business up. Now, HubSpot is a tool that helps you with some of that stuff, although the advice is completely separate. So basically, you don't need HubSpot to implement what he's talking about. Now, be sure and stay with us until the very end if you can because I want to share some inspiration with you, plus I've got a contest that I
  2. 2. THE ENTREPRENEUR’S RADIO SHOW Conversations with Self-made Millionaires and High-level Entrepreneurs that Grow Your Business Copyright © 2012, 2013 The Entrepreneur’s Radio Show Page 2 of 22 want to tell you about, where you'll have a chance to win $73,000 in cash and prizes plus a Lamborghini. So be sure and hangout with me until the very end. Before we get started, I want to remind you that there's two ways that you can take these interviews on the go, or two easy ways, through iTunes or Stitcher. Now, Stitcher is good for the Android. If you listen to podcast audios through an Android then your best option is going to be Stitcher. And then of course if you have an iPhone or iPod then iTunes is the choice for you. Now, both of those services have terrible search functions, which drive me nuts. It's very hard to find shows that I know when I'm looking for them. So if you go to, I've placed the links on the bar right there, and you can click on them, and it will take you directly to our show, that way you can subscribe there. We're kind of new to the Stitcher, so we're working on building that one up. So, now that we've got all of the intro stuff out of the way, what do you say we get down to business? Without further ado, welcome to the show Mike. MIKE: Thanks for having me; I'm excited to be here. TRAVIS: Man, I'm super excited. You've got an interesting story that I want to get kind of the behind the scenes on if you don't mind. So, do you mind sharing the back-story of what got you to where you're at today in business? MIKE: Sure. So, where do you begin, but I think-- I'm CMO at HubSpot and I think we do some pretty interesting marketing. We espouse inbound marketing, we really focus on that. And I got into marketing having been in investment banking for a couple of years, and I sort of feel like my investment banking experience and that real sort of quantitative background led me, in my first couple of marketing jobs to really focus on measurement. And one of the things that you can do and where all the different techniques you can try that will get you measurably better results, and then that sort of led me down to a job where we ended up focusing a lot on SEO, and blogging, and all these different sort of inbound marketing techniques. And after doing that for a little while I connected with the founders of HubSpot and said, "Oh, you guys are doing some interesting stuff, it'd be great if somebody had software to do that." So, I feel like a lot of marketing career actually comes from having had a pretty quantitative start after college. TRAVIS: Yeah, I completely agree with you. I speak with a lot of entrepreneurs and I mentor a lot of them. And the missing component is they don't track anything? MIKE: Yeah. TRAVIS: They don't track lead source, they don't track closing rate, they don't track any of this stuff. So if you've got, maybe you have 8 sources, maybe you've got 4 sources that are bringing leads in. If you don't know which ones are bringing you how many leads and which of those are closing, then you can't
  3. 3. THE ENTREPRENEUR’S RADIO SHOW Conversations with Self-made Millionaires and High-level Entrepreneurs that Grow Your Business Copyright © 2012, 2013 The Entrepreneur’s Radio Show Page 3 of 22 increase more of one and decrease the other. And so, that's kind of at the core of what you're talking about, right? MIKE: That's exactly right. I think having-- what you're basically talking about is you need to have the data available in order to do the analysis in order to make anything better. I agree with all of that. There's a lot of people that are trying to get the car going down the road but they're driving with blindfolds and they're not using any of the data that they should have to help make the marketing and their customer acquisition better. TRAVIS: Right. So, I have a little bit of a theory behind why that happens, is most entrepreneurs are right brainers. And so they don't like how things are getting done at wherever they're at, or they don't like being fenced in, so they go out on their own, right? And so, they're highly creative and they don't like getting caught up with the drudgery of numbers. And a lot of times those numbers, that's what we're talking about. Those numbers are those metrics there. And so, most right brainers don't have the desire, or maybe they don't feel like they have the ability to track those little metrics, right? What's your perspective on that? I have a suspicion that you're a little bit of both. And everybody is, but you've got to find the balance of that. Where do you fall in that? MIKE: Yeah. So me personally, I think I'm balanced like you said. One of the characters I look for in really great marketers is they have a combination of that, I call it sort of that quantitative analytical skill, but also a creative problem solving skill, which I think is a little bit of that sort of entrepreneurial sort of gene that you are talking about. I think to be really good at marketing, we will look at the data, look at these different lead sources you were talking about, see which ones are working, which ones aren't. But then, come up with creative ways so like, "Oh, what could be a totally new lead source that no one else is using?" If you're only doing exactly the same things that everyone else is doing, you're never going to get the most amazing results. So there's definitely an innovation component there, and I think the best marketers in the world have a balance between those two things, or figure out a way to build that balance into their team. Maybe not always and every individual person but having people to have both of those skill sets. I think that that's really important. And I think there's definitely something to your theory about entrepreneurs sort of being those dreamers, and that's kind of a different skill than the quantitative skill. TRAVIS: And so you guys have some pretty impressive growth, and based on your background. So I would assume that you were a left brainer that developed right brain skills, because you come from a number-crunching industry. And that's where left brainers come from. Now, people are much more complex than left-brain, right brain, and I know that, so I'm not trying to bowl anyone down into one simple brushstroke. But I believe God starts you out with a dominant one or the other, then it's up to
  4. 4. THE ENTREPRENEUR’S RADIO SHOW Conversations with Self-made Millionaires and High-level Entrepreneurs that Grow Your Business Copyright © 2012, 2013 The Entrepreneur’s Radio Show Page 4 of 22 you to strengthen or balance that. And so, is it fair to say that you come from a left-brain side first? Highly analytical. MIKE: Yeah, I guess if you want to say like under your model. My math scores are always better than my English or Language scores. And I was always fascinated by things that had to do with numbers. I like Math class, things like that. TRAVIS: You naturally see patterns? MIKE: Oh, I love to see patterns on things and I love to break things from my analytical perspective. I did this in a meeting yesterday where someone on the marketing team asked a question, and I sort of broke it down. I said, "Well, probably for this is right about 60% and then that. So that brings you down to like probably about 400,000. And on the other side it's this percentage, that percentage, so that gives you about 200,000, and that's why I think the first one's better." And this guy in my team just looked at, he's like, "That completely explains to me how your brain works." TRAVIS: Right. MIKE: I was like, "Oh, interesting, right?" So yeah, I think there's definitely an element there--..of what you're talking about. TRAVIS: And blew his mind at the same time. MIKE: Yeah, exactly. He's definitely more on the creative side. TRAVIS: Alright. So let me read one of your own stats to you, okay? So, HubSpot, from 10 to 10,000 customers and from 5 employees to 600 employees. So, I think that, that exemplifies when you take somebody, a right brainer dreamer that has come up with a concept that's got legs to it. And you pair it with somebody that's got the left-brain skills. And put them together, that's when the potential really come to life. Now, most people either need to develop those things themselves on both sides, which is a very long, arduous road, or you just bite the bullet and hire somebody to do it. When this drastic upward, if we were to put this on a chart, those stats that I just put there, you come on I think in 2007. How rapid was this straight upward growth, and are you still on that type of trajectory? MIKE: Yeah. We're still growing today, business looks great, and at the same time in the early days, the growth trajectory for us started relatively quickly. Once we kind of honed in on exactly what we were doing and the value that we were creating, we started to grow pretty fast. It's been kind of a wild and crazy trip the entire time since then. So, I feel like for us, once those ideas start to get some traction in
  5. 5. THE ENTREPRENEUR’S RADIO SHOW Conversations with Self-made Millionaires and High-level Entrepreneurs that Grow Your Business Copyright © 2012, 2013 The Entrepreneur’s Radio Show Page 5 of 22 the market, and then we're able to sort of, both myself and then Mark Roberge who run sales. We're able to sort of build the sales and marketing machinery, sort of that, maybe the left-brain portion of the company, what you're talking about. I think, once we're able to build that and put that together, and start to scale it over time, yeah, it's been a pretty constant growth path since the beginning. All these bumps along the road but it's been a pretty constant growth path for us. TRAVIS: Yeah. So it's just kind of a rinse and repeat model, not to simplify what you're doing, but once you find a formula that works, you just kind of rinse and repeat it on as you scale the thing up, right? MIKE: Yeah, I think that's true. I think you always want to be experimenting because the 100th copy of something never quite looks like exactly like the original. So you always sort of want to be innovating, but I think what we try to do is create a structure where we have big portion of the company that's doing a good job of executing, continue to scale what we have. And then at the same time having this like experimental area where we do run a couple of experiments at the same time and try a couple of new things because you do need to sort of stay fresh. If you sort of stay static, you're never going to continue to grow. TRAVIS: Right. MIKE: So, it's kind of a combination but you're absolutely right. You don't want to innovate for the sake of innovating; you want to find things that work and try to scale them as much as possible. TRAVIS: Right. Now, something that a lot of people don't know and I know this, because I've been through it personally, is building a business to a million is very different than building 1 to 5 million. And then building it to 10 million is very different than what it took to build it to 5 million. It's completely different; it would blow your mind. And most people don't realize how painful has that been for you and what have you learned in the process. MIKE: Oh boy, there's been so many sorts of break points in our growth where something we were doing just didn't scale, and it's harder to break as we started becoming bigger. A couple of times culture kind of broke, so there's a certain type of culture that you can have it 10 or 20 employees. And then as you start to greet 5 employees can be different than 20, and 20 is different than 50, and 50 is different than 100. And 100 is different than 300, and then 300 is very different than 600. There’s kind of this break point along the way and one of the biggest things for us is sort of how do we continue to keep most of the culture that we want, but change and adapt that over time to make it work for the size of the company we are. In the early, early days we had very, very little management structure. We actually have a fair amount, more management structure now. I don't think we're very hierarchical but it's very clear to everyone who their manager is, we're trying to do a better job of management, things like that.
  6. 6. THE ENTREPRENEUR’S RADIO SHOW Conversations with Self-made Millionaires and High-level Entrepreneurs that Grow Your Business Copyright © 2012, 2013 The Entrepreneur’s Radio Show Page 6 of 22 And I think, and a better job of communication. In the early days communication was one of those things where you were in the office, you were all in one room, and everyone knew what everyone else is doing, and it just kind of-- because you overheard a conversation. TRAVIS: Right. MIKE: Today, there's a lot of things that are happening that not everyone in the company knows about, and they might need to know about. And we're trying to figure out ways to have more structure to the communication. We have this very open company wiki, but we're trying to think about better ways to really, clearly tell everyone what the company goals are, how that breaks down into different teams, what they need to be doing, things like that. And that just didn't exist when we were a smaller company. So for us, culture definitely had a few break points where we needed to reevaluate and change some things, communications related to that. And that was something where, with the way that we think about communicating has had to evolve and change over time as we've grown. There's lots of other things, but those are probably two of the big areas. TRAVIS: Yeah, lot's. It gets to where the left hand doesn't know what the right hand's doing. It's ridiculous, it gets to a point where it's embarrassing, to be very honest with you. We had to make a custom conference table that was 6-foot wide and I think 80-foot long so that we could sit down and have a large group of people. And I really found that I wasn't happy in that environment. It's different strokes for different folks. So let's take it back, because the majority of businesses aren't at the 10 million and beyond, right? They're much lower than that. Let's talk more about what you guys do and let's dig in to some stuff that you feel like is valuable to the entrepreneur's that are between startup and say, a million and beyond. Let's dig in what HubSpot specializes in, if you don't mind. MIKE: Yeah, I'm happy to talk about HubSpot always, right? It's been my passion for the last 7 years. So, I would say there's fundamentally, I think 2 things that we have that could help the folks in that category that you're talking about. I think the first thing is we publish a lot, we share lots of-- and we have lots of other informational resources, lots of interactive resources that help companies figure out how to grow and do marketing better. So we have our blog, we have over 4,000 articles there; a lot of them are really popular. We publish more than 50 eBooks a year. We have lots of webinars, educational videos, all sorts of tools and things like that. And most of that folks can grab at in various links from that site. And that's a great place, all that stuff is 100% free and I think it's very, very valuable and helps people thinks about growth. And that's a great place to go do some research and start-- if you have a question or things like that, start to figure that out. The second thing that we do, and this is how we make money, because at the end of the day it's what a business needs to do is we sell software. And we sell marketing software and we have an all-in-one inbound marketing software platform. And by that I mean, I think we're one of the few folks that really focuses on
  7. 7. THE ENTREPRENEUR’S RADIO SHOW Conversations with Self-made Millionaires and High-level Entrepreneurs that Grow Your Business Copyright © 2012, 2013 The Entrepreneur’s Radio Show Page 7 of 22 helping companies do inbound marketing with a software platform. So, how do you spend less on advertising in the more traditional forms of marketing, and make it more effective by leveraging blogging, SEO, social media, those things, more. That's fundamentally what our platform does, and it's all-in-one. So, the value of doing inbound marketing with HubSpot, rather than trying to cobble together Google analytics, WordPress, MailChimp, HootSuite, is that we have everything in one place. And what that means is, hopefully we believe, easier to use, but it's also more powerful. And you can do a lot of really interesting things where there's no setting up of custom funnels. And all these custom tracking stuff in Google to figure out what's going on with your site because HubSpot just does all that automatically, because we know where your landing pages are and things like that. You get one unified view with all of your customers and all of your prospects because we know what their social interactions are with your company, we know what their interactions with you on email are, with your website, with your sales team, things like that. And so, there's just one nice profile where you can say, "Oh, this person tweeted to my company yesterday, and two days before that they were on my website. Here's the pages they viewed. And four days before that she downloaded this thing. And 3 days before that they clicked on an email I sent them. Having all that information in one place is super, super valuable. And that's sort of the benefit of HubSpot, we believe is that we focus on inbound, which we think is more effective, and we put all that stuff in one place which we think makes it both simpler and easier as well as more powerful. TRAVIS: So define for me inbound marketing. MIKE: Yeah, so I think inbound marketing, I always talk about it in terms of; it is all the techniques that help customers find you more effectively without you needing to interrupt them. So, I sort of break it down that this is kind of probably about 4 fundamental areas. One is definitely content marketing and how can you use content to help attract people to your business. One is free tools, and a good example is we have a tool called Marketing Grader that's free and people can type in their URL and get a free report about their marketing. And that's one where the free tool itself is something that people share and that does marketing for us. TRAVIS: What did you say that was, Marketing Better? MIKE: Marketing Grader. TRAVIS: Oh Marketing Grader. MIKE: Like getting your grade in school, so TRAVIS: Oh, okay.
  8. 8. THE ENTREPRENEUR’S RADIO SHOW Conversations with Self-made Millionaires and High-level Entrepreneurs that Grow Your Business Copyright © 2012, 2013 The Entrepreneur’s Radio Show Page 8 of 22 MIKE: So our folks can grab that. And then we also have, I would say kind of the third area of inbound marketing would be Freemium models. And if you have some sort of free product that people can use, that then leads them into becoming a paying customer of yours, that would be kind of a third bottle. And then I think a fourth part and the final part of inbound marketing is context marketing. And what I mean by that is using what you know about people to more personalize their experience with you. So it might be customizing the content of the website to each individual person doing more targeted emails, having custom content to each of the emails that you sent that is targeted to that individual person, things like that. TRAVIS: Let me interrupt you there, how is it personalized? I'm a pretty sharp marketer, or pretty decent, so how's a personalizer uniquified for each person? MIKE: Yes, so I would say that it if you want to get a better response rate for conversions on your website or better response rate to your email, you want that experience that you're providing to your prospects, to your customers would be more personalized. And that's why you need to use whatever information you know about them. So at HubSpot, one of the things are customers do is use all the information that they know about their people that are in their database. So, what parts of the website they viewed, what questions they've answered about their company, things like that. And then use that to personalize the content of the website. Same thing for email. So, things like first name, last name, company name, things like that, yes. But also the content within the email. So, you can maybe send one email out to your entire email list, or you can break it down by the size of the customer that you're serving, or what geography they're in, or who they are, maybe what their title is things like that. And those are all sort of ways to make that information and that marketing basically more personalized to the person based on the contextual information you know about them. And in general, response rates are much, much higher the more personalized you can get with that stuff. TRAVIS: Well, I think that, that was even the initial-- I bought in to the concept of CRM early on, and I guarantee you that I spent probably, close to a million dollars trying to bring Microsoft CRM into my business because I wanted-- and this was, I want to say 2000, 2001. MIKE: Wow. TRAVIS: Somewhere around there. So it was really kind of ahead of the curve. And the whole concept was-- I know for a fact that people feel special when they're treated as if you know them. And I don't mean that in an inauthentic way, but I want my people to be able to greet people by the name, you know? Hey Mike, how are you? And you're like, "Wow, how did they know that it's Mike?" And so, the whole concept of that was everything through CRM, and that's really kind of what you're describing is everything's uniquefied there.
  9. 9. THE ENTREPRENEUR’S RADIO SHOW Conversations with Self-made Millionaires and High-level Entrepreneurs that Grow Your Business Copyright © 2012, 2013 The Entrepreneur’s Radio Show Page 9 of 22 MIKE: Yeah, I think I would think about it as kind of a modern take on CRM. So, what you were talking about and what you're doing, going back as far as 2000 was how do you have better customer information at the fingertips of your people, so that when they're talking to someone, they can have that more personalized interaction. TRAVIS: Right. MIKE: I totally agree with that, I think that, that is the promise of CRM. I think the next generation is how do you take that same type of information, that same type of information, that same type of very contextual, personal interaction. And bring that to email, bring that to your website, because we all know more and more people are using the internet to conduct more and more business, right? And more and more people are using your website more than maybe calling someone, maybe more than they used to, right? And so, wouldn't you want to try figure out ways to make that website be more personalized, just like using CRM makes the phone conversation more personalized. So I 100% agree with you, and I think that that's sort of the world that we're living in is the companies that can do that stuff better have higher customer satisfaction, customer spend more with you, they go to competitors less often, and more people are going to sign-up with you and be more interested in doing business with you. TRAVIS: So, I wanted to completely get my hands around HubSpot, and make sure I'm understanding it. So does it have a CRM element, customer relationship management element to it? MIKE: Yeah. So, what I would say, that's one of those things, it's like-- well, it depends what you mean by CRM, right? How you define it. What I would say is we have a very, very rich customer contact profile. So you go into HubSpot and you see this rich information about everything that that person has done, all the interactions in your company, and then we do have ways for you to act on that information. What we don't have is sort of the-- today, what we don't have is sort of the sales force automation or the customer service like the customer support center sort of ways of interacting with that. So we don't have any way for customer support to create a ticket. We don't have ways for sort of sales people to kind of log deals and sort of create a forecast. But we absolutely have, you could track tons of custom fields and lots and lots of information about individual people. And then the way you bring that information to life and personalize it with HubSpot is you could look at the contact record, you can edit it, things like that. And then you could also use that information to personalize their website interaction and their email interaction. But if you need more than sort of that very, very rich contact management for CRM, then today what people typically do with HubSpot is we have integrations with a variety of CRM. And then they basically do that, if they need more of the sales force automation or the customer support sort of stuff out of a CRM than what we offer today.
  10. 10. THE ENTREPRENEUR’S RADIO SHOW Conversations with Self-made Millionaires and High-level Entrepreneurs that Grow Your Business Copyright © 2012, 2013 The Entrepreneur’s Radio Show Page 10 of 22 TRAVIS: Right. And so, for everybody listening, I'm not wanting to turn this into a commercial for HubSpot as much as I believe that this is the future for even small businesses. We talked about measuring the little metrics. A lot of sales, of closing rate, of all those other things, a lot of small businesses believe that that's a big business strategy and they're wrong. Those are strategies that make you a big business. You've got to do those little bitty things. And so what we're talking about here. Now, I'm knowledgeable with the majority of everything that you're talking about here. And so, if it can be collapsed, a lot of these elements can be collapsed into one system rather than having to get through learning curves with all of these other tools that I believe you referred to as cobbling them together. They don't talk sometimes. Right now we've got a plug-in throwing a fit, we can't figure out which one it is and it's doing some crazy things to our website. So, that's a whole another problem there. But how much of a genius do you need to be able to implement this? Can a small guy get in and implement something like this? MIKE: Yeah, absolutely. A lot of our customers are small businesses. A lot of our customers are big businesses too; a lot of our customers are small business that becomes bigger businesses. But we have a lot of small business customers and we absolutely-- our price points range from $200 per month to-- there's customers who'll pay us 20,000 a month. So, it's a really, really broad range but we have lots, we have thousands of small business customers. Even a small, it's just a couple of people. So we absolutely have a whole system there and our heritage. In the early days, when we first got started we were basically starting in the small business market. And it's been huge for us and we're big fans of it. We love entrepreneurs, we're obviously entrepreneurs, we've gone with the business since we started with just a few people. And we're big believers and all that stuff. And the reason we created HubSpot was to bring the power of all the things that you're talking about, those analytics and how do you generate more leads more effectively and bring it to everyone. We didn't feel like that was the kind of thing that the Fortune 500 should only get to use. And we feel like to be honest it's actually more powerful for a smaller business to do things like inbound marketing because it can make such a huge difference. Increasing your lead flow by 50, or 100, or 1,000 leads a month makes it a gigantic difference to a smaller business. So, we have tons of small business as customers for sure. TRAVIS: But again, do you need to be a techie to get this? MIKE: It's a good question, that's even more detailed. No, it's not at all actually. Again, it's all in one system so the whole point about that is it makes it much easier. And we have a lot of different ways for you to work with our team to make sure it's really, really easy to get started. The other thing I would say is you were talking about having, it sounded like a WordPress plug-in that was throwing some sort of fit on your website or whatever. The great thing about HubSpot is we've got an 800 number, if you have any problem you call us and we fix it. And we help you fix it or we help you with whatever problem you're having. And that means you have 1 number to call for your email system, for your analytics
  11. 11. THE ENTREPRENEUR’S RADIO SHOW Conversations with Self-made Millionaires and High-level Entrepreneurs that Grow Your Business Copyright © 2012, 2013 The Entrepreneur’s Radio Show Page 11 of 22 system, for your website, for your landing pages, for your social media, there's literally one number to call and there's no finger pointing between those things, right? Because I'm sure that the WordPress guys say it's the plug-in, the plug-in people say it's something else. If any of them even have a phone number you can actually call. So I think in a lot of ways, for someone who's not a techie, HubSpot is probably one of the best things that they could do. TRAVIS: Okay. So, this is based on my experience. I'm naturally inquisitive and I'm always asking entrepreneurs, business owners what they are doing, what they're not doing. I'm very careful to ask it in a way that I don't lead them, right? Because I don't want to lead people to answer things the way I want them to answer it. MIKE: Yeah. TRAVIS: And so, from a boots on ground standpoint, a lot of people don't get autoresponders on a deep level. I've got some autoresponders that-- I'm a right brainer, although I enjoy left-brain stuff, as long as it's not my 9-5. And I like to flow chart out these autoresponders because I feel like visualization really brings a whole new level of-- I can see where the weak points are and I can stew on it. I've got a flowchart I've been editing for a year and a half. And when I pull out some of these flowcharts that represent autoresponders, it blows people's minds; they're like "What? I didn't know." They have no idea. And so, you've got to be a little geeky to do stuff like that, and most people don't have the time or the desire to do that type of stuff. So you're saying they don't need to be like me to where I'm white boarding stuff. I know it helps you but don't need to be like that in order for it to benefit in it and increase their lead flow 20, 30, 40, 50, 100%. M`KE: Yeah, so I think it's really interesting. You certainly can be someone like you, right? And specifically talking about like arctic animation or sort of email drip campaigns, the autoresponders that you're talking about. You would be the type of person that would setup up this very, very complex flow with lots of detail there. What I would say is that for most of the businesses that you're talking about, those ones that are short of trying to get to kind of a couple of million in sales. Adding just a couple of autoresponders is going to be huge. Just starting to blog, so you're actually trying to get better content that's going to help rank you higher in SEO, give you more to talk about in social media, it's going to be huge. So I think that, for sure, you do not need to figure out much of-- no offense, but a marketing, or a sales, or a business geek as what you're talking about to be successful with something like HubSpot. Certainly, if you want to go to that extent, absolutely. Do that to your heart's content. But most businesses, there are some fundamental things that they can do on their website in terms of SEO and social that would just get them a lot more traffic and get them a lot more leads. And then just setting up a simple 3, 4 kind of email auto responder campaign can also make a really, really big difference. And then certainly, if they want to do more after that to kind of get into it more and do more of what you were
  12. 12. THE ENTREPRENEUR’S RADIO SHOW Conversations with Self-made Millionaires and High-level Entrepreneurs that Grow Your Business Copyright © 2012, 2013 The Entrepreneur’s Radio Show Page 12 of 22 talking about, then yeah, absolutely, you can go there. But most businesses are doing so little of this stuff today, especially the smaller ones, that there's a huge, huge opportunity there. TRAVIS: I think 90% of the businesses are not doing it. MIKE: Exactly. So, doing some of it is going to have a huge, huge benefit versus doing none of it. And that's why I say HubSpot we try to make things very easy, we provide a lot of support, a lot of training, some great on-boarding classes and things like that. And we try to make that stuff as easy as possible. And the goal is really to get that 90% that are doing none of this stuff to be able to do some of it so they can get a huge, huge benefit from it. And then also at the same time have some really, really cool, more sophisticated stuff that folks like you would also really love to. TRAVIS: Yeah. I first started to going to some fairly high level masterminds and I was talking to people there. And so, I automatically assumed because a lot of the people in masterminds are expensive, are definitely brilliant people. Or they wouldn't be there; they wouldn't be able to afford to be there. And to my surprise, majority of them were not doing it. MIKE: It's funny, specifically around kind of like the detail we're talking about here around like marketing automation. Most of the studies say it's kind of 10% market penetration and that kind of jives with the 90% who are not doing it figure that you were talking about. There's a huge, huge opportunity there and that's why we started HubSpot to be honest. Big market opportunity and we feel like it's one of those things where if we're successful, it means our customers are successful. And what I love about our business is talking to our customers and having them tells me stories about how much they were able to increase sales, or grow their business, or cut advertising cost but still increased sales, things like that. There's just so many great stories there. And people will thank us sometimes for having sold them our product, right? Which is great. and it warms your heart, and it means you're doing, in addition to making money and building a business, you're doing something good in the world and helping some other people. And that makes you feel great. TRAVIS: Right. So, to make sure that we're not speaking in esoteric terms. A complicated auto responder series could be something that, if they do this then give them that. If they do this then give them that, and it's something totally different. If they do A, B, C, D, E, F, G then give them this, because each step is inferring that they are more interested, or it just depends on what path you're taking them down. But it is dialed in based on the behaviors that they are, or not doing. So, I just want to clarify that so that nobody's getting confused here. So. let's step back for a minute. What do you feel like in this play in to what we've talked about so far. What do you feel like are the top 5 things that people are missing in growing their business. Well, let's start at the root which is more leads, right? So what are the top 5 things that they're missing in growing their lead flow?
  13. 13. THE ENTREPRENEUR’S RADIO SHOW Conversations with Self-made Millionaires and High-level Entrepreneurs that Grow Your Business Copyright © 2012, 2013 The Entrepreneur’s Radio Show Page 13 of 22 MIKE: Top 5, I would say the number 1 is probably an effective blog, and by that I mean a blog that they publish you regularly, they update regularly, and the content is not purely about their product. The content is driven by what people are searching for in Google. So that would probably be the first thing. The second thing after that I would probably say is an effective set of calls to action, and a call to action is a button that offers someone something in exchange for some information. I think that a lot of times people try to go from, "Hi, we just met", to, "Hey, do you want to buy my product?" And for many sales there's a couple of steps in the middle there. And so, what you want to think about doing is, "Okay, the blog should pulls some people in from SEO, from people searching in Google and other places. What is at the end of that blog article, what is the thing I'm going to offer them next, what is that next step in that getting to know me kind of process? So having those effective calls to action and the offers to back them up, that's probably the second thing. And then, I think if you're doing those 2 well it's probably time to start doing, thinking about social media, and there's a lot of different components to social media. But I'm starting to think about listening and seeing what's going on in your market. Starting to think about maybe even doing dome outreach, trying to answer some questions, build up your expertise in that market, as well as sharing your blog content. I think that's kind of broadly speaking, kind of like another area. Those are probably the 3 kind of key ones at the top, and maybe chat about those, or if you want to dive in, we can go all day and talk about this stuff. But to me, I think in terms of generating more leads, those are probably like some of the real key ones. TRAVIS: Okay, so I'm going to come at you from the blog, let's start at the top here. I have a multiple of business. And so my first business is a home improvement company, and I spend very little time in that business, and I've always purchased my customers. When it first started, it was a one-step buy my stuff, hey we're great, trust me, give us a call, right? And that worked for several years until it got less effective. And even still, we dominated on SEO and a lot of other things. And for the longest it was still, for the most part, a very close version of a one-step marketing like what you're talking about. We never really put time into the blog because it didn't seem like people would want to read about home improvements. You're only interested in home improvements when you're doing a home improvement. But beyond that, who else wants to talk about home improvements. So, elaborate on that. MIKE: Well, I think there's two kind of purposes to a blog. And I think that your question right there exactly gets there. There's one purpose which is content that lives on the internet that indexes well, and ranks well in search engines. So when someone is going to do a home renovation or a home improvement project, then they're going to Google and they're searching for things related to that. And if you do an effective job with your blog, you'll rank well in those things. That's one purpose for the blog, and for that you're really want kind of evergreen content that sort of doesn't really spoil, and it answers questions that your buyers have. Then there's the kind of second purpose of the blog, it's having at be more like a newspaper, which is kind of this something that people would want to subscribe to and read on a pretty frequent basis over time. I could probably think of some ways that a home improvement
  14. 14. THE ENTREPRENEUR’S RADIO SHOW Conversations with Self-made Millionaires and High-level Entrepreneurs that Grow Your Business Copyright © 2012, 2013 The Entrepreneur’s Radio Show Page 14 of 22 company could have that second type of blog. But at the big benefit I think is going to be having that first type of blog. I'll tell you a story recently. So my wife and I moved in to a new house about 2 years ago. And hot water up in New England, hot water heating system, hot water baseboards. And there was kind of this sort of noise coming, and knowing a little something, I was like, "Ah, there's some air in those lines, right?” So I go to Google, I search around, I find a video of a plumber, home improvement guy in New Jersey who took a video camera and a big light down into his basement, and showed you how to bleed the air out of your hot water baseboard heating system. And I can tell you that that video had over a hundred thousand views and I watched that video 3 times, and then went down on my basement. And I actually brought the video up on my iPhone in the basement and watched it like while I did it myself. And I can tell you that, that saved me some money, but bigger than the money it saved me a bunch of time and hassle to get somebody out to my house to do something that's really simple. And I can tell you that if I was in New Jersey and I ever needed anything from a plumber that was more that a step about that, something that where I wouldn't be able to do it myself, that would be the first guy that I would call. And so, I guess what I'm saying is you're right. There may be some cases or some businesses where you're not going to have a blog that's going to be something that somebody wants to go back to and read the new article. Like what's the newest update in the home improvement industry? TRAVIS: Yeah, what I use it to build decks, right. MIKE: Yeah. But will it index well in Google and help you rank in Google. That is kind of 2 purposes to the blog I would say. And I think that first one applies to every business, that second one, it's probably a little bit more specialized. I think it's probably more broadly applicable than most people thing but I think that first used case for a blog works really, really well. TRAVIS: Well, and there was a time where we dominated SEO on so many words because we were so early to SEO that we had so many leads we couldn't handle them. MIKE: Yes. TRAVIS: So, the construction industry is typically 3 to 4 years behind adopting technology and we got on the SEO bandwagon when it first started. So, I was ranking nationally for a lot of keywords. And so, that is one of the problems that can come with that is paid advertising is kind of like a light switch, you can turn it on and off. Where SEO, you can't turn it off. But that's a good problem to have. MIKE: Yeah, and I think we will start a focus group of people how to deal with too many leads, right? TRAVIS: Right. A recovering group.
  15. 15. THE ENTREPRENEUR’S RADIO SHOW Conversations with Self-made Millionaires and High-level Entrepreneurs that Grow Your Business Copyright © 2012, 2013 The Entrepreneur’s Radio Show Page 15 of 22 MIKE: Yeah. TRAVIS: However, I think I can really see the value of taking, like this interview, taking the transcript, posting it on the page and letting that get indexed. Because we're probably get to create 50 pages of content in our conversation here, right? MIKE: Absolutely. TRAVIS: And so, that's what you're talking about. MIKE: Yes, that type of thing, exactly. Yeah. TRAVIS: Okay. MIKE: Just having great content that is useful to your buyers and your customers. And if you do that, Google is so smart, over time, they're going to figure out that you got great content that people love, and they'll figure how to direct people to it. TRAVIS: Right. MIKE: Yeah. TRAVIS: Yeah, due the amount of time that they're on your site. Okay. So number 2 plays into number 1 because you said effective set of call to action. And so, really what that is, is that's a way of entering a form of conversation with a prospect and moving away from the one step-buy my stuff, click here and buy my stuff, right? MIKE: Yes. TRAVIS: So, with the call to action, so download something that's valuable. I see a lot of people producing what I would consider junk. And I think how you do anything is how you do everything. We don't need to be perfect; I don't think we need to focus on being perfect. However, there needs to be a level of quality with what you're producing. And so, if you're going to give something away, they need to say, "Wow, this is some pretty good stuff here." And so it earns the respect. And the video that you watched earned your respect, correct? MIKE: Yes, absolutely.
  16. 16. THE ENTREPRENEUR’S RADIO SHOW Conversations with Self-made Millionaires and High-level Entrepreneurs that Grow Your Business Copyright © 2012, 2013 The Entrepreneur’s Radio Show Page 16 of 22 TRAVIS: And so, the next time if he had a series that followed up behind that, that was not a hard sell and just kind of dripped with you over time, you wouldn't view him as a pest would you? MIKE: No, of course not. It comes down to customer value. I think a lot of times people ask me how much is too much email? And that completely depends on how valuable it is. There are emails that I get that they send me something every single day. And if they're valuable I say I sign up for them. There are other emails that I get that they send me something once a month that I may unsubscribe because it's not valuable. So, I think a lot of it depends on the expectation that you're setting and really comes down to the value. That's I think what drives a lot of this. TRAVIS: Right. I think if you were to even translate it into your personal life, if you speak with someone every day and you know them to be an intelligent, good person that normally shares valuable stuff with you. What are you looking forward to talking to them? "Hey, how are you doing?" Whereas, if someone is always trying to sell you something, you'll try to duck them, right? MIKE: Yeah. Even if you only see them once a month, right? TRAVIS: Yeah, exactly. And so, that rule applies to online also. And I think a lot of people are disconnected there. And so, for clarification, I believe that's exactly what you're talking about with the effect of set of call to action and a strategy behind it, right? MIKE: You got it. TRAVIS: Excellent, okay. And then number 3, implement a social strategy. So, one thing that really hit me here is answer questions. How would you engage in a series of questions, or invite people to start asking you questions on your page on Facebook? MIKE: Well, the best way to get people to ask you question, if you have some fans, is to ask them a question. The best way to start a discussion is to really to ask them a question. The same thing goes like the end of your blog post. If you want to get more comments in your blog and you have some people reading it but they're not commenting. At the end of the blog post ask them a question and tell them the answer in the comments. You get more activity when you just ask for it, so I think that's the first thing. The second thing is I would say, there's places you can look that people are asking questions but they're asking anyone, they're not just asking you. So, a Q&A on LinkedIn or questions that people leave in LinkedIn discussion groups is probably the way that's sort of working now, as well as people asking questions on Twitter. There's a site called Quora which is very popular with the hi- tech community, Quora where people ask questions. And I would say searching around in those for
  17. 17. THE ENTREPRENEUR’S RADIO SHOW Conversations with Self-made Millionaires and High-level Entrepreneurs that Grow Your Business Copyright © 2012, 2013 The Entrepreneur’s Radio Show Page 17 of 22 questions that are related to what your business is and what your expertise is. And if there's something there and you're an expert in that industry, yeah, you should go for it. TRAVIS: Okay. So, as an example I could go on to Facebook on my page, like we've got 2,000 fans, if you will, on Facebook for my home improvement company. I would just go on and ask people what's your biggest fear about home improvements as an example. And then maybe-- MIKE: What's been the biggest disaster home improvement project you have to deal with? What home improvement project are you most proud of? What's one of the things that are in your dream kitchen, right? And also finding examples of stuff around, and posting that, and then asking people their opinion of it. Maybe you can find a picture of a dream bathroom, or something like that and say, "Wow, look at this bathroom. The toilet is gold plated. What do you think about that, would you want this or not?" Things like that will really get the discussion started, and then just make a lot more interactive. And then, once you have that interactivity then you can start, maybe once a week you have a time when you post, "Ask us your home improvement questions and we'll answer them." Things like that. It's that back and forth that really is what makes social work. TRAVIS: And then once you get that dialogue going back and forth, where do you go from there, or is it just something that unfolds naturally? MIKE: I think a certain degree could unfold naturally, but the way I would think about it is if there's a way within the conversation to put in a little bit of a non-intrusive plug for your products and services, I would say something like that can work very effectively. It's all in how you leave it in, right? And I think that your example or illustration by thinking about how would that work in the real world. Well if you were having a big conversation with someone about a home improvement project, blah, blah, blah. And you offered a little bit of advice, you provided some value, and then you brought up, "I actually have a company that helps with these kinds of things. Let me know if you'd want to talk more about it sometime and I can send one of my guys by and we could take a look." It wouldn't be the first thing-- you wouldn't meet someone at a cocktail party and say, "Hey, how many home improvement projects you're thinking about because we do them", right? TRAVIS: Yeah, right. MIKE: You would talk to them awhile and then they bring something up. You offer them some advise first, and then after that you say, "Well, by the way, you know we sort of do this thing." TRAVIS: Right.
  18. 18. THE ENTREPRENEUR’S RADIO SHOW Conversations with Self-made Millionaires and High-level Entrepreneurs that Grow Your Business Copyright © 2012, 2013 The Entrepreneur’s Radio Show Page 18 of 22 MIKE: And by that point, hopefully, if your advice was good and it made sense to them, they're like, "Wow, this person really knows what they're talking about. This is who I want to do business with." That's just much better than sort of that spray and pray, clash of the world with your advertisement kind of way. TRAVIS: Which is what the majority of people are still doing to this day? MIKE: People hate change because it's hard and it's unfamiliar. But, when you change you have an opportunity to make things a lot more effective. TRAVIS: Right. Okay. Well, listen, we're running a little long on time, so let's move towards the lightning round. I've got 3 questions that I sent over to you, that I'm sure that you've probably been toiling over and studying for the last week or so, right? MIKE: Of course, yes. Every waking moment I have. TRAVIS: Yeah. I figured I'd go ahead and get it out of the way so that you can get rid of those nerves. What's one of your favorite tools, or pieces of technology that you've recently discovered if any, that you'd recommend to other business owners and why? MIKE: I'm going to be a little selfish here, it is a HubSpot tool, but it is a free tool. We just launched thing called the Blog Topic Generator. So if you Google HubSpot Blog Topic Generator, all you do is you type in 3 keywords for your business and we spit back out a bunch of potential blog articles that you could write on those topics. So it's sort of getting to that kind of like a question you're asking, like what do you ask people, how do you get discussions started, what do you write about? It helps with that, so that's the HubSpot blog topic generator. TRAVIS: Oh, that's genius. It doesn't write the article, it just gives you ideas, right? MIKE: It writes the headline for you, so it's just the headlines. So you got a little bit of work to do, but it's free and just something you were playing with and the feedback that we see on Twitter. So far today it's been pretty good. TRAVIS: Cool, okay. So, what famous quote would best summarize your belief or your attitude in business? MIKE: Yeah, I thought about this one a lot. I know a lot of trouble with it actually. As an entrepreneur, I don't know--
  19. 19. THE ENTREPRENEUR’S RADIO SHOW Conversations with Self-made Millionaires and High-level Entrepreneurs that Grow Your Business Copyright © 2012, 2013 The Entrepreneur’s Radio Show Page 19 of 22 TRAVIS: It doesn't have to be famous; it could be just something that really rings a bell with you. MIKE: Yeah, to me I think there's a lot of quotes from various athletes and things like that, and I think it was actually originally, maybe attributed to Michael Jordan but there's the quote about talented players like, "Individuals win games but it's teams that win championships." And I'm just a huge believer in that. Because as you think about growing your business and things like that, it really boils down to the team. You talked about one of your businesses and how you don't spend that much time working in that business anymore. And that's the level that you need to figure out, how do you have a great team. And that's, I think, so critical to that kind of level of success and growth. So basically like that. It's sort of like individuals win games but teams win championships. TRAVIS: Yeah, I completely agree. What book or program made an impact on you that you'd recommend? MIKE: There's all sorts of them. I would say the selfish plug is, our co-founders wrote a book called Inbound Marketing that I'm a huge, huge fan of. And related to that book is sort of another book called The New Rules of Marketing and PR by a guy named David Meerman Scott. Both of those are fantastic. If you want something a little bit more recent that I think makes you think about the world in a new way. There's a really cool book called, maybe a couple of years old now called Predictably Irrational by a guy named Dan Ariely. He was actually a professor first at MIT, then at Duke, and I actually had an opportunity to spend a little time with him when he was in MIT when I was there. It makes you rethink consumer psychology and a lot of things. So that's kind of a cool, interesting book. So I know I gave you like three and that's probably against the rules of the Lightning Round, but-- TRAVIS: No, that's okay. Yeah, I've read the book, Predictable Irrational, great book. And I just finished interviewing Meerman. MIKE: Oh, David Meerman Scott, yeah, he's fantastic. TRAVIS: Yeah, good guy. Excellent. One final question I'm going to throw at you that I did not send you, that's going to be a little bit of a curve. Do you have any super powers that you can share with us? MIKE: That I can share with you. Yeah, that's when I take off my shirt, my uniform appears. I would say that the biggest one is I got 2 kids and neither of them sleeps very well or sort of at that stage. They're two and a half, then 6 months. And so, doing things like being able to operate on very, very little sleep as well as doing things like changing diapers in complete pitch black of the middle of the night, and things like that. So I've got some interesting skills around there.
  20. 20. THE ENTREPRENEUR’S RADIO SHOW Conversations with Self-made Millionaires and High-level Entrepreneurs that Grow Your Business Copyright © 2012, 2013 The Entrepreneur’s Radio Show Page 20 of 22 TRAVIS: Being able to function on two and a half hours of sleep? MIKE: Yeah, functioning on very limited sleep is probably the biggest one that I've learned how to develop for the past couple of years because I had to, I've been forced to. Yeah. TRAVIS: Hey, so, how do people connect with you? MIKE: Lots of different ways. You type Mike Volpe into Google and you'll find a bunch of ways there. Twitter's probably the fastest and the easiest; we're posting or using that on @mvolpe on Twitter. Also LinkedIn is great, I've got a blog and there's a contact me page there. And lots of different ways, Facebook too. People want to do that as well. TRAVIS: Excellent interview Mike. This has been like a firehouse of information for a lot of people. I think they're going to have to listen to the interview a couple of times. I appreciate all the brilliant wisdom that you've shared with us. It's really going to be helpful. MIKE: My pleasure. End of Interview TRAVIS: Excellent, thank you for that. Before I close the show today, at the risk of being redundant, I want to remind you that building a profitable business is a series of formulas. And as you apply those formulas to your business, your profits become very predictable, and start building long-term wealth. This is what moves you into a position to help others, which I believe is part of the responsibility as entrepreneurs. Now, when you have complete financial freedom, you're in a position to be the person that you always felt like you were meant to be. Meaning that you're not on that exhausting treadmill, just trying to keep up. The reason why I say that is I once had a friend tell me, "Travis, I want to make enough to where I just feel like I can be the person that I want to be." And a lot of times when you're struggling, or you're in constant state of struggle, you really can't reach that place. And so, I guess what I want to point out to you is when you do reach that level of financial freedom, that's when the magical things really start to happen for you and the people around you. Now, it's not all about the money. Once you get there, you'll find that it's about giving back in ways that's meaningful for you in your life. Now, if you haven't reached that level of consistency yet with your business and you'd like to learn how it's done, we've put together a free program called the Business Breakthrough Sweepstakes, where we focus on teaching the formulas in a simple, step-by-step format so that you can customize it into your own business. This is what I've used to build several, tiny, little local companies to multimillion dollar
  21. 21. THE ENTREPRENEUR’S RADIO SHOW Conversations with Self-made Millionaires and High-level Entrepreneurs that Grow Your Business Copyright © 2012, 2013 The Entrepreneur’s Radio Show Page 21 of 22 businesses. Also, to add a little fun and excitement to the program, if you join the sweepstakes and stay engaged, you'll have a chance to win $73,000 in cash and prizes, where I will personally mentor you and help you scale your business up. Plus, you'll have a chance to win my personal Lamborghini. For more information just go to and click on the sweepstakes promotion. One other thing, I jumped the gun a little bit. Of course, for show notes and the links to the books and recommendations, you'll find those at as well. Now, my quote for today comes from Joshua J. Marine. And the quote reads, "Challenges are what make life interesting, overcoming them is what makes like meaningful." This is Travis Lane Jenkins signing off for now, to your incredible success, take care my friend.
  22. 22. THE ENTREPRENEUR’S RADIO SHOW Conversations with Self-made Millionaires and High-level Entrepreneurs that Grow Your Business Copyright © 2012, 2013 The Entrepreneur’s Radio Show Page 22 of 22 How We Can Help You We know that finding someone that you can trust online today is hard and that so many “so called gurus” are self-‐appointed and have never really even done what they teach you to do. That’s exactly why we created the Double Your Profits Business Accelerator. This is an exclusive offer for our fans at a fraction of its normal cost. Here's what to expect. We'll Schedule a 'One on One' private session, where we'll take the time to dive deep into your business and tell you what is missing, so that you can have your best year ever! We'll do this by performing a S.W.O.T. Analysis. This tells us your Strengths, Weaknesses, Opportunities and Threats within your business. This will be an eye opener for YOU, for several reasons, however some of the most common reasons are. As the 'Business Owner' it’s difficult to see the big picture of your own business because you’re in the middle of a daily management. And you are too emotionally involved to completely impartial. This is a common problem for EVERY business owner. It doesn’t matter if you are a one-man army, or an army of 150, the problem is still the same. Travis Lane Jenkins Business Mentor-Turn Around Specialist Radio Host of The Entrepreneurs Radio Show “Conversations with Self-made Millionaires and High-level Entrepreneurs That Grow Your Business"