Retail internet banking is a module to train the bank employees on this channel of the bank.
The application gives a complete look and feel to he user.
In the first section of the application the user is given the features of the application
The user explores the screen to see the various features
This is followed by customer role plays. The customer posses questions and the user has to give feedback to them
The feedback given by him allows him to learn experientially by doing.
Thus with each interaction the user learns and goes ahead with many cases
The next section the user gets a user walk through. The learner gets interactions and accesses the application like the user would.
Features as compare to other banking channels is given through click and leanr.
As the comparison builds with each step the user gets the entire picture.
Process flows are finally reinforced with exercises.
The establishes the macro flow in the minds of the learner.
How to teach employees the concepts of Retail banking?
• Challenge: ICICI bank was using technology in its bid to get to the customers with a unique proposition. Hence a module was needed to educate the audience on the basics of this medium.• Solution: A scenario based CBT on various aspects of retail internet banking was developed. Like other e learning modules this was widely used in the bank.
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