The Way Forward
How we got here                                           200+ customers  >1.000.000.000 conversations  delivered in Engag...
The Future of Social Media• The 4 steps of Social Media Adoption• 80% of the companies follow the same path
PR & Communications               1 Monitoring   Analytics   Engagement
Marketing              2Monitoring   Analytics   Engagement
Marketing & Customer Service                   3     Monitoring   Analytics   Engagement
A Social Media Team is born                   4     Monitoring   Analytics   Engagement
Specialized Social Media Teams     need Specialized Tools                                                         The Soci...
See relevant conversations at a glance
Profile Tags
Get details of any social profile
How does this person interact with you?
Notes
Twitter Following
Salesforce.com / Zendesk / Desk.com / … anything! …
Team Performance
Chat
Chat
Advanced Text Analytics
The EndTime to relax and get some drinks!
Engagor the way forward
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Engagor the way forward

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Where does Engagor come from and where are we going? #engagorday

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Engagor the way forward

  1. 1. The Way Forward
  2. 2. How we got here 200+ customers >1.000.000.000 conversations delivered in Engagor 16 peopleFeb 2011Launch Jan 2012 Inbox Feb 2013 2011 2012 2013
  3. 3. The Future of Social Media• The 4 steps of Social Media Adoption• 80% of the companies follow the same path
  4. 4. PR & Communications 1 Monitoring Analytics Engagement
  5. 5. Marketing 2Monitoring Analytics Engagement
  6. 6. Marketing & Customer Service 3 Monitoring Analytics Engagement
  7. 7. A Social Media Team is born 4 Monitoring Analytics Engagement
  8. 8. Specialized Social Media Teams need Specialized Tools The Social Enterprise ⬌ Customer Support ⬌ MarketingCRM Social Media Team ⬌ HR ⬌ Sales ⬌ PR Analytics Monitoring Measure Results CRM Integration Engagement Real-time collaboration
  9. 9. See relevant conversations at a glance
  10. 10. Profile Tags
  11. 11. Get details of any social profile
  12. 12. How does this person interact with you?
  13. 13. Notes
  14. 14. Twitter Following
  15. 15. Salesforce.com / Zendesk / Desk.com / … anything! …
  16. 16. Team Performance
  17. 17. Chat
  18. 18. Chat
  19. 19. Advanced Text Analytics
  20. 20. The EndTime to relax and get some drinks!

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