Crm trilogy webinar day 1 sales with social listening

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Crm trilogy webinar day 1 sales with social listening

  1. 1. Demystify Microsoft Dynamics CRM - Sales with Social Listening Tuesday June 24th , 2014
  2. 2. Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. Agenda About Emtec, Inc. Dynamics CRM Road Map of Innovation Social Listening Overview Demo How Can you Take Advantage of Dynamics Social Listening? Q & A 2
  3. 3. About Emtec, Inc.
  4. 4. Emtec Around the World US Locations • Radnor, PA (HQ) • Atlanta, GA • Chicago, IL • Dayton, OH • Jacksonville, FL • Herndon, VA • Minneapolis, MN • Oakbrook, IL • St. Louis, MO Global Offices • Toronto, Canada • Ottawa, Canada • Pune, India • Bangalore, India Emtec: ‘Big enough to do the work, small enough to care’ 4 Emtec Services at a Glance • Emtec has completed more than 1,100 Package Application engagements, including: • 186 Microsoft Dynamics and more than 255 projects • 200+ Oracle clients with more than 415 engagements • 206 EPM / Hyperion & OBIEE clients and 323 engagements • Emtec is a premier provider of SaaS and Emerging technologies market, including 51 Salesforce Clients with more than 75 engagements • Emtec has performed more than 6.3M hours of application development and maintenance work ranging from Business Analysis to Product Development • Emtec has served more than 565 Infrastructure services clients where we have: • Deployed more than 1.85M servers, personal computers, tablets and mobile devices • Installed more than 925 Exabyte of storage Triaged more than 30,000 L1 support incidents • Service management solutions for more than 125 clients Emtec Quick Facts Serving clients for over 46 years Our consultants have an average of 14 years of experience ~45% have advanced certifications 12 locations, including 6 development centers 73% of our PMs, Architects and Consultants have prior experience with Tier 1 consultancies Over 650 full-time professionals $200 M IT Services Provider Voted one of the Top 100 Places to Work by Crain’s Chicago in 2012 Regularly compete & win against larger IT service providers Microsoft Practice • Dynamics CRM • Dynamics ERP (GP & AX) • SharePoint • .NET Development • Integrations • Business Intelligence • SQL Server (SSRS, SSIS, SSAS) • Infrastructure • Business Analysis • Project Management
  5. 5. Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. Emtec Microsoft Dynamics CRM Practice • Success – we have implemented over 300 successful projects and bring a wealth of real world experience to each engagement. • Global Delivery Capabilities – we provide multiple delivery model options ranging from all on-shore to an on-shore / off-shore combination. Our off-shore resources are also certified professionals in Dynamics CRM, Salesforce, SharePoint, .NET, and data migration/integration tools and technologies. • ISO 9001:2008 certified – demonstrates our focus on quality management • Gartner/AMR Certified in Financial Services & Professional Services 5
  6. 6. Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. Emtec Microsoft Dynamics CRM Practice • Holistic approach – ensures higher ROI on our engagements • On-Premise or Cloud – our client base ranges from small CRM online projects to large multi-year, multi- division, on premise implementations • Depth – our practice consists of 15 certified professionals, including some seasoned consultants with experience dating back to Dynamics CRM 1.0 • Breadth – our practice brings complex CRM implementation experience project management, configuration, process analysis, server architecture, .NET customization, business intelligence, integrations 6
  7. 7. Dynamics CRM Road Map of Innovation
  8. 8. Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. Dynamics CRM Road Map of Innovation 8
  9. 9. Social Listening Overview
  10. 10. Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. Listen and Analyze 10
  11. 11. Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. Monitor and Respond 11
  12. 12. Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. How It Works •Configure keyword searches of your brands & products •Scours social network posts –Twitter –Facebook –Blogs –YouTube •Analyzes keywords & phases in their native language •Assesses each post as positive, negative or neutral •Presents sentiment & post volume (buzz) trends in easy-to-read charts 12
  13. 13. Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. Sentiment Engine 13
  14. 14. DEMO
  15. 15. How Can you Take Advantage of Dynamics Social Listening?
  16. 16. Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. Pricing 16
  17. 17. Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. For More Information •http://www.microsoft.com/en-us/dynamics/crm-social.aspx •Or search for: Dynamics Social Listening Get Started –Free 30-Minute Trial 17
  18. 18. Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. Coming later this year 18
  19. 19. Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. How to Connect with Emtec, Inc. John Szuberla: 312-216-4915 John.Szuberla@emtecinc.com www.emtecinc.com Gary Christiansen: 312-216-4950 Gary.Christiansen@emtecinc.com www.emtecinc.com 19
  20. 20. Q & A
  21. 21. Thank you for attending!

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