Collaborate 2014: Humana Case Study - Paradigm Shift in Reporting by Deploying Four OBIA Modules Across Enterprise


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Collaborate 2014: Humana Case Study - Paradigm Shift in Reporting by Deploying Four OBIA Modules Across Enterprise

  1. 1. REMINDER Check in on the COLLABORATE mobile app Humana Case Study Prepared by: Linda Flood, Humana Inc. Jamal Syed, Emtec Inc. Session ID#: 14832 Paradigm shift in reporting by deploying four OBIA modules across enterprise
  2. 2. Case Study Summary -Fortune 100 company implementation of OBIA 11g -Deployment across multiple organizational units -Managing users adaptability of the pre-built analytics modules -eMobile capabilities -Managing expectations of stakeholders and business users -Organized a successful cross functional project team -Support strategic decision making for leadership -Utilize the Agile methodology for quick gains -Support strategic decision making for leadership -Discover lessons learned and challenges -Continue growth of corporate analytics enterprise wide Session Objectives
  3. 3. ■ Humana Inc., a fortune 100 company and headquartered in Louisville, Kentucky, is a leading health care company. ■ Offer wide range of managed health care insurance products, health and wellness services to provide lifelong well-being to our members. ■ Over 40,000 employees ■ Market health insurance services and products in all 50 US states, D.C. and Puerto Rico, and has international business interests ■ Continue growth in mergers and acquisitions About us
  4. 4. About us EMTEC THE COMPANY  Serving clients for over 46 years  14 locations, including 8 development centers  Over 1,000 full-time professionals  Voted One of the Top 100 Places to Work by Crain’s Chicago in 2012  Our consultants have an average of 14 years of experience. Nearly 45% have advanced certifications  73% of our PMs, Architects & Consultants worked at Tier 1 consultancies in a previous life  $255M IT Services Provider  Regularly compete & win against larger IT service providers EMTEC SERVICES AT A GLANCE • Emtec has completed more than 1,100 Package Application engagements, including: - 200+ Oracle ERP clients with more than 415 engagements - 206 EPM / Hyperion & OBIEE clients and 323 engagements - 186 Microsoft clients and more than 255 projects • Emtec is a premier provider of SaaS and Emerging technologies solutions, including 51 Salesforce Clients with more than 75 engagements, Including Sales Cloud, Service Cloud and Custom Cloud • Emtec has performed more than 6.3M hours of application development and maintenance work ranging from Business Analysis to Product Development • Emtec has served more than 565 Infrastructure services clients where we have: - Deployed more than 1.85M servers, personal computers, tablets and mobile devices - Installed or provided more than 925 exabytes of storage (That’s a whole lot…) - Triaged more than 30,000 L1 support incidents - Implemented service management solutions for more than 125 clients EMTEC AROUND THE WORLD US Locations • Radnor, PA (HQ) • Atlanta, GA • Chicago, IL • Dayton, OH • Fremont, CA • Jacksonville, FL • Herndon, VA • Minneapolis, MN • Springfield, NJ • St. Louis, MO Global Offices • Toronto, Canada • Ottawa, Canada • Pune, India • Bangalore, India
  5. 5. BI Challenges for Business and IT ■ Custom OBIEE 10g platform ■ Only GL Summary data to data warehouse ■ No sub-ledger data for Procurement, Projects, AP or AR ■ No drill back to source data for immediate results on issues ■ Volume growth in source data and external reporting requirements will not be sustainable ■ Data mining was the way for analysis and reconciliation ■ IT was overwhelmed with all ad-hoc report requirements ■ Rudimentary reporting tools like excel, MS databases and silo reporting tools like Hyperion and Discoverer are being using used for dashboards and KPI’s
  6. 6. BI Project Drivers and Goals ■ Build a cross-functional reporting platform for BI for users ■ Self enablement of business users ■ Mobile BI capability ■ Dashboards and reports for quick and timely analysis ■ Drill back to source data to reduce unnecessary data storage sources ■ Scalable and centralized solution for future reporting growth ■ Build a foundation for an enterprise BI solution
  7. 7. Stakeholder and User Adoption ■ Build cross functional team of business users and subject matter experts in all modules ■ Early acceptance in the pre-built business intelligence dashboards ■ Involve key finance users in mapping of general ledger accounts ■ Critical to engage business users who know and understand the EBS data for accurate results in dashboards ■ Daily agile standups for communication of development and project decisions ■ Monthly leadership stakeholders meetings and 4-blockers on status ■ Building of BICC for governance of enterprise model
  8. 8. BI Optimization Roadmap Optimizing BI Extend Reach and Capabilities Build a Framework for Enterprise BI Align the Business and IT Govern the Process BI for everyone Build a BICC Establish Accountability Measure and Communicate Success Empower the People Improve End-User Adoption Leverage Technology Train End-Users Manage Change Reduce Fragmentation Agile Development for Quick WinsReduce Pain with Standardization Optimization Roadmap
  9. 9. Implementation Approach – Agile Agile Methodology • Quick gains in delivering
  10. 10. ■ RAPID implementation methodology is deployed for expedited implementation of OBIA. This approach allows the business users to get involved early. Implementation Approach - RAPID
  11. 11. Production Environment for OBIA 11g
  12. 12. BI Solution at Humana ■ Implemented four BI modules o Financials o Procurement & Spend o HR o Projects
  13. 13. BI Solution at Humana ■ Single Sign On with EBS ■ Security integration with OBIA responsibilities
  14. 14. BI Solution at Humana ■ Integrating Essbase connections with OBIA ■ Implementing Mobile BI
  15. 15. Solution Results • Common Enterprise Information Model • Self-enabled business users • Executive dashboards • Mobile BI • Business Intelligence Center of Excellence
  16. 16. Additional Sessions on Humana’s BI Journey Track: Business Intelligence/Data Warehousing/EPM From Dashboards to Transactional Detail Seemless drillback to EBS Session ID# 14916 OBIA Data Optimization & Performance Enhancing Techniques Session ID# 14918 OBIEE 11g Upgrade Considerations of a Fortune 100 Company, New Features, & Live Demo Session ID# 15087
  17. 17. Jamal Syed Director, BI Emtec Inc. (312) 216-6929 Linda Flood Manager – Project Implementations Humana Inc. (502) 580-2193 Contact Information
  18. 18. Please complete the session evaluation We appreciate your feedback and insight You may complete the session evaluation either on paper or online via the mobile app