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Excellence In Operations Emmanuel Desse

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Let’s bring Excellence in your Operations

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Excellence In Operations Emmanuel Desse

  1. 1. LET’S BRING EXCELLENCE IN YOUR OPERATIONS Emmanuel Desse + 31 646 32 22 47 [email_address]
  2. 2. CONTENTS <ul><li>Your Needs </li></ul><ul><li>Profile </li></ul><ul><li>Key strengths </li></ul><ul><li>Expertise overview </li></ul><ul><li>Expertise in strategy </li></ul><ul><li>Expertise in management </li></ul><ul><li>Expertise in operations </li></ul><ul><li>Expertise in IT tools </li></ul><ul><li>Expertise in standards </li></ul><ul><li>Expertise in customer satisfaction </li></ul><ul><li>Worked at / Worked with </li></ul><ul><li>Customers </li></ul><ul><li>Added value </li></ul><ul><li>Services offered </li></ul>
  3. 3. DO YOU NEED TO : <ul><li>Improve your operations? </li></ul><ul><li>Define and implement new activities? </li></ul><ul><li>Improve your performance and profitability? </li></ul><ul><li>Improve the processes and methodologies? </li></ul><ul><li>Transfer activities or plants? </li></ul><ul><li>Define and implement the most effective repair activity? </li></ul><ul><li>Manage vendors? </li></ul><ul><li>Enhance image through customer interaction? </li></ul><ul><li>Increase Customer satisfaction? </li></ul><ul><li>Define et negotiate contract? </li></ul><ul><li>Conduct or Answer to RFQ? </li></ul>
  4. 4. PROFILE <ul><li>14 years experience in Operations </li></ul><ul><li>Expertise in customer environment </li></ul><ul><li>Global scope: EMEA, APAC, AMERICA </li></ul><ul><li>Electronics and IT Master’s in Engineering </li></ul><ul><li>Business English language </li></ul>
  5. 5. KEY STRENGTHS <ul><li>Define and set-up new activities and departments </li></ul><ul><li>Find ways to reduce the costs </li></ul><ul><li>Work in entrepreneurial environment in market leaders </li></ul><ul><li>Work on target with full autonomy </li></ul><ul><li>Work in high pressure environment </li></ul><ul><li>Target and results focus </li></ul><ul><li>Out of the box thinking </li></ul><ul><li>Pragmatic and analytic skills </li></ul><ul><li>Worldwide approach </li></ul><ul><li>Customer satisfaction </li></ul>
  6. 6. EXPERTISE OVERVIEW 1/2
  7. 7. EXPERTISE OVERVIEW 2/2
  8. 8. EXPERTISE IN STRATEGY <ul><li>Define European strategy and tactical targets </li></ul><ul><li>Define worldwide guidelines </li></ul><ul><li>Oversee manufacturing activities (2,000 FTE) </li></ul><ul><li>Manage repair activities (500 FTE) </li></ul><ul><li>Set-up new departments on several continents </li></ul><ul><li>Set-up new plants in eastern Europe </li></ul><ul><li>Build and manage multi-million Euros P&L </li></ul><ul><li>Outcome : </li></ul><ul><li>Technology and know-how transfer </li></ul><ul><li>Cost reduction (up to 30%) </li></ul>
  9. 9. EXPERTISE IN MANAGEMENT <ul><li>Define and set up new departments </li></ul><ul><li>Rebuild Team </li></ul><ul><li>Motivate team </li></ul><ul><li>Build and Manage multinational team </li></ul><ul><li>Outcome : </li></ul><ul><li>Improve team efficiency </li></ul><ul><li>Team extension </li></ul><ul><li>Team downsize </li></ul><ul><li>Cost reduction </li></ul>
  10. 10. EXPERTISE IN OPERATIONS 1/3 <ul><li>Manufacturing: </li></ul><ul><ul><li>Coordinate worldwide manufacturing </li></ul></ul><ul><ul><li>Drive new plant ramp up </li></ul></ul><ul><ul><li>Drive old plant ramp down </li></ul></ul><ul><ul><li>Improve manufacturing processes </li></ul></ul><ul><ul><li>Improve worldwide processes </li></ul></ul><ul><ul><li>OutCome : </li></ul></ul><ul><ul><li>Yield improvement (85% => 98%) </li></ul></ul><ul><ul><li>Output improvement (200u => 3,000u per week) </li></ul></ul><ul><ul><li>Cost reduction (minus 20%) </li></ul></ul>
  11. 11. EXPERTISE IN OPERATIONS 2/3 <ul><li>Repair: </li></ul><ul><ul><li>Implement worldwide repair activity </li></ul></ul><ul><ul><li>Negotiate contract => RFQ, SLA and KPI </li></ul></ul><ul><ul><li>Outsource activities </li></ul></ul><ul><ul><li>Drive new partners ramp up </li></ul></ul><ul><ul><li>Drive disengagement of non competitive partners </li></ul></ul><ul><ul><li>Develop industrial repair activity </li></ul></ul><ul><ul><li>Manage call centre </li></ul></ul><ul><ul><li>Outcome : </li></ul></ul><ul><ul><li>TAT improvement (4 weeks => 7 days) </li></ul></ul><ul><ul><li>Yield improvement (75% => 95%) </li></ul></ul><ul><ul><li>Repair TAT improvement (2.2 days) </li></ul></ul>
  12. 12. EXPERTISE IN OPERATIONS 3/3 <ul><li>Logistics / Stock: </li></ul><ul><ul><li>Optimize logistics </li></ul></ul><ul><ul><li>Optimize material management </li></ul></ul><ul><ul><li>Improve stock management </li></ul></ul><ul><ul><li>Outcome : </li></ul></ul><ul><ul><li>Logistics cost improvement (minus 18%) </li></ul></ul><ul><ul><li>Stock optimisation (assets minus 40%) </li></ul></ul><ul><ul><li>Backorders eradication </li></ul></ul><ul><ul><li>Backlogs eradication </li></ul></ul><ul><ul><li>Right stock at the right time </li></ul></ul>
  13. 13. EXPERTISE IN IT TOOLS <ul><li>Set up Information Management </li></ul><ul><li>Define new ERP tool </li></ul><ul><li>Implement SAP </li></ul><ul><li>Define and build IT tools for operations </li></ul><ul><li>Outcome : </li></ul><ul><li>Reporting improvement </li></ul><ul><li>Reliable tools available </li></ul><ul><li>Cost tracking </li></ul><ul><li>Secure and strengthen the activity </li></ul>
  14. 14. EXPERTISE IN STANDARDS <ul><li>WEEE </li></ul><ul><li>ISO 9002 </li></ul><ul><li>EFQM </li></ul><ul><li>Outcome : </li></ul><ul><li>WEEE compliance implementation </li></ul><ul><li>ISO 9002 certification </li></ul><ul><li>Excellence in EFQM ( European Foundation for Quality Management) </li></ul>
  15. 15. EXPERTISE IN CUSTOMER SATISFACTION <ul><li>Answer to RFQ </li></ul><ul><li>Define new processes </li></ul><ul><li>Define and Negotiate contract </li></ul><ul><li>Outcome : </li></ul><ul><li>Improve customer satisfaction </li></ul><ul><li>Turn around and retain dissatisfied customers </li></ul><ul><li>New business opportunities (Sales Increase) </li></ul><ul><li>Win / Win approach </li></ul>
  16. 16. WORKED AT WORKED WITH S.B.E. Société Boulonnaise d'Electronique
  17. 17. CUSTOMERS Consumer Network Operators Telecom Specialists Electronics Retailers Retailers
  18. 18. ADDED VALUE
  19. 19. SERVICES OFFERED 1/2 <ul><li>Improve multi-faceted/worldwide operations </li></ul><ul><li>Build longevity and growth in Europe </li></ul><ul><li>Improve company performance </li></ul><ul><li>Enhance image through customer interaction </li></ul><ul><li>Increase Customer satisfaction </li></ul><ul><li>Turn around and retain dissatisfied customers </li></ul><ul><li>Reduce Cost and Improve profitability </li></ul><ul><li>Improve quality , processes and methodologies </li></ul>
  20. 20. SERVICES OFFERED 2/2 <ul><li>Define and implement the most effective repair activity </li></ul><ul><li>Manage 3 rd parties </li></ul><ul><li>Manage vendors </li></ul><ul><li>Establish and start-up new vendors </li></ul><ul><li>Ramp down and disengagement of non-competitive vendors </li></ul><ul><li>Clean up activity before customer audit </li></ul><ul><li>Define et negotiate contract </li></ul><ul><li>Answer to RFQ </li></ul>

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