Successfully reported this slideshow.

Tech 4 good 2021

0

Share

1 of 60
1 of 60

Tech 4 good 2021

0

Share

In this talk, Emma and Lisa share the challenges that they faced when designing a live chat service for women experiencing domestic violence including:

- How we designed a service for women who may be in a very emotionally and psychologically vulnerable state
- How we designed a service for women whose lives could be at risk because they contact us
- How we kept the service safe from perpetrators who may try and access information about the women being supported
- How we planned the project to make sure the team felt supported when working on such an emotive and challenging topic
- The challenges of recruiting participants who could potentially be at risk of harm by taking part in our research
- How we helped the Women’s Aid team to get ready for launch by quantifying what they needed to support the service and the training needed to be given to support workers.

In this talk, Emma and Lisa share the challenges that they faced when designing a live chat service for women experiencing domestic violence including:

- How we designed a service for women who may be in a very emotionally and psychologically vulnerable state
- How we designed a service for women whose lives could be at risk because they contact us
- How we kept the service safe from perpetrators who may try and access information about the women being supported
- How we planned the project to make sure the team felt supported when working on such an emotive and challenging topic
- The challenges of recruiting participants who could potentially be at risk of harm by taking part in our research
- How we helped the Women’s Aid team to get ready for launch by quantifying what they needed to support the service and the training needed to be given to support workers.

More Related Content

Related Books

Free with a 14 day trial from Scribd

See all

Tech 4 good 2021

  1. 1. Womens Aid | cxpartners
  2. 2. Content warning
  3. 3. Lisa Johnson Emma Howell Julie Sun
  4. 4. 20 years information support
  5. 5. National Domestic Violence Helpline
  6. 6. ● ● ● ● ●
  7. 7. risky isolated fear
  8. 8. nine years
  9. 9. access
  10. 10. 60%
  11. 11. 17%
  12. 12. too emotional
  13. 13. not ready find the words
  14. 14. team Safety Content proactively prepare
  15. 15. team
  16. 16. judged
  17. 17. oppressed groups discrimination
  18. 18. twice as likely
  19. 19. 45% do not report it
  20. 20. Safety
  21. 21. everything
  22. 22. discrete easier to hide
  23. 23. anxious articulate
  24. 24. role play
  25. 25. common gender neutral sexual orientation
  26. 26. flexible guided direction
  27. 27. ae ercare
  28. 28. mental health
  29. 29. 39
  30. 30. 40 @vcastillo630
  31. 31. breathing space decompress
  32. 32. Content
  33. 33. rock bottom
  34. 34. 46
  35. 35. proactively prepare
  36. 36. consider
  37. 37. functionality efficiently safely
  38. 38. as in-depth support
  39. 39. Advice ● Safety ● survivor’s voices ● fully trained ○ up to date ● Safeguarding ● policies ● Observation ● checking in
  40. 40. not having verbal cues
  41. 41. innovative frightening threatening
  42. 42. he was hiding my things
  43. 43. potential negative impact
  44. 44. Women’s Aid ● ● ●

×