Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Stress & Burnout Presentation April 2014

1,726 views

Published on

A stress and burnout presentation which gives the signs of both and tools to deal with each. For more information contact Emma on emma@time2beme.co.za.

  • Be the first to comment

Stress & Burnout Presentation April 2014

  1. 1. STRESS  &  BURNOUT   Emma  Hamel  
  2. 2.        2  
  3. 3. AGENDA   •  Welcome  &  Introduc7ons   •  Are  you  Stressed  or  Burnt  Out?     •  What  is  the  impact  of  stress  in  your  life?     •  What  can  you  do  about  stress  in  your   life?     •  Review,  consolida7on  &  feedback  
  4. 4. Check-­‐In   •  Introduce  yourself  to  the  person  next  to  you   that  you  don’t  know   – Tell  them  on  a  scale  of  1  to  10  how  stressed  you   are   – Coping  with  stress  1,  2  or  3  
  5. 5. Don’t  Think  of  a     Pink  Elephant    5  
  6. 6. What  is  Stress?   •  Physiological  or  Biological  Stress  is  an  organism's  response  to  a   stressor  such  as  an  environmental  condi7on  or  a  s7mulus.       •  Stress  is  a  body's  method  of  reac4ng  to  a  challenge.       •  According  to  the  stressful  event,  the  body's  way  to  respond  to   stress  is  by  sympathe4c  nervous  system  ac7va7on  which   results  in  the  fight-­‐or-­‐flight  response.       •  In  humans,  stress  typically  describes  a  nega7ve  condi7on  or  a   posi7ve  condi7on  that  can  have  an  impact  on  a  person's   mental  and  physical  well-­‐being.     •  Wikipedia,  28  March  2014  
  7. 7. What  is  Burnout?   •  Burnout  is  a  psychological  term  that  refers  to  long-­‐term   exhaus4on  and  diminished  interest  in  work.     •  The  Maslach  Burnout  Inventory  uses  a  three-­‐dimensional   descrip7on  of  exhaus4on,  cynicism,  and  inefficacy   (inefficiency  &  ineffec7ve).     •  The  an4thesis  of  burnout  as  engagement,  which  is   characterised  by  energy,  involvement  and  efficacy,  the   opposites  of  exhaus7on,  cynicism  and  inefficacy.   •  Wikipedia,  28  March  2014    7  
  8. 8. Ten Signs and Symptoms of Burnout
  9. 9. Difficulty  Sleeping  
  10. 10. Feeling  Like  You’re  at  The  End  of  Your  Tether  
  11. 11. Easily  Distracted  
  12. 12. Pu`ng  on  a  Brave  Face  
  13. 13. Feeling  Snappy  and  Irritable  
  14. 14. Trying  to  Avoid  Situa7ons   that  Cause  Distress  
  15. 15. Never  Taking  a  Break   From  Your  Desk  
  16. 16. Feeling  Out  of  Control  
  17. 17. Feeling  Like  You’re  Not  Really   Ge`ng  Anywhere  
  18. 18. Feeling  Trapped  
  19. 19. What  is  the  Difference   Between  Stress  and  Burnout?    19  
  20. 20. Burnout  Phases     ("Burned  Out",  Scien7fic  American  Mind,  June/July  2006)   •  The  Compulsion  to  Prove  Oneself   •  Working  Harder   •  Neglec7ng  Their  Needs   •  Displacement  of  Conflicts   •  Revision  of  Values   •  Denial  of  Emerging  Problems   •  Withdrawal   •  Obvious  Behavioural  Changes   •  Depersonalisa7on   •  Inner  Emp7ness   •  Depression   •  Burnout  Syndrome    20  
  21. 21. Symptoms  of  Stress   •  Physical  Symptoms   – Sleeplessness   – Loss  of  appe7te   – Headaches   – Blood  pressure   – Fa7gue/flu..   – Hair  loss  
  22. 22. Symptoms  of  Stress   •  Emo7onal  Symptoms   – Nervousness   – Anxiety   – Moodiness   – Irritability   – Memory  problems   – Over  reac7ons   – Out  of  control  
  23. 23. Symptoms  of  Stress   •  Rela7onship  Symptoms   – Increased  arguments   – Social  isola7on   – Conflicts  with  peers   – Road  rage   – Violence  
  24. 24.  24  
  25. 25. Response  to  Stress  
  26. 26. Effects  of  Stress  on  the  Body  
  27. 27.     Burnout/Adrenal  Burnout     •  Adrenal  glands  secrete  stress  hormones      (eg.  adrenaline)  to  prepare  body  for  acute  emo7onal   &  physical  stress   •  When  you  keep  pushing  yourself,  adrenal  glands    will  fa7gue  &  won’t  be  able  to  produce  enough    adrenaline   •  Adrenal  fa7gue  causes  fa7gue,  cravings,  weight  gain,   mood  swings  &  other  health  problems  
  28. 28. What  Triggers  Stress   •  How  you  view  things   •  Work  /  Family   •  Unpredictable  events   •  Poor  health  habits   •  Nega7ve  a`tudes   •  Unrealis7c  expecta7ons   •  Perfec7onism  
  29. 29. Communica7on   •  Rapport   •  The  meaning  of  your  communica7on  is  the   response  that  you  get   •  Fake  it  7ll  you  make  it!  
  30. 30. What  is  Rapport?   •  Rapport  is  about  connec4on  or  rela4onship   •  French,  from  rapporter  to  bring  back   rela7on;  especially  :  rela7on  marked  by  harmony,   conformity,  accord,  or  affinity  -­‐  Merriam-­‐Webster   Online  Dic5onary.   •  Rapport  is  that  feeling  of  being  comfortable  with   someone  and  trus4ng  them.   •  Olen  rapport  is  defined  as  a  dance  
  31. 31. Rapport  –  The  Basics   •  People  do  business  with  people  that  they  know,  like  and   trust.     •  If  you  could  build  stronger  rela7onships  with  your  poten7al   clients  faster  –  would  that  be  of  value  to  you  and  to  your   business?   •  Mind  –  conscious  &  unconscious   •  Rapport  happens  on  the  unconscious  level   •  It  works  best  when  feelings  are  authen4c  –  that  is  you   genuinely  care  about  other  people  and  have  their  interests  at   heart  
  32. 32. Indicators  of  Rapport  
  33. 33. Overview  of  Rapport   •  Breathing  –  Rising  &  dropping  of  shoulders   •  Body  Posture,  Facial  Expressions,  Gestures     •  Eye  Connec4on  &  Blink  Rate   •  Tone,  chunk  &  speech  pace,  pitch  &  tempo   •  Words:   –  Visual  -­‐  “I  see  what  you  mean”   –  Auditory  -­‐  “I  hear  what  you’re  saying”   –  Kinaesthe7c  -­‐  “I  get  the  feeling  that…”   •  SOLAR  –  Sit,  Open,  Lean,  Aren7ve,  Relaxed   •  Think  .  .  .  MATCH  –  PACE  –  LEAD  it  can  work  at  every  level   –  Mirroring  &  Matching   –  Pacing  &  Leading  
  34. 34. Exercise   •  Exercise:    In  pairs     Person  A  is  to  share  a  posi7ve  emo7onal  story  and   person  B  is  to  listen  intently  matching  body  posture   and  gestures.   •  Person  A  is  to  share  the  same  story  and  Person  B   must  break  rapport  by  turning  around  or  deliberately   breaking  rapport   •  Change  over   •  How  did  it  feel?  
  35. 35. •  Consciously  use  when  wan7ng  a  specific  result   •  When  would  it  be  necessary  to  break  rapport?   Consciously  Using/   Breaking  Rapport  
  36. 36. •  Mismatch   – IT  Manager   – Grant  and  Lente   – Group  of  engineers   Mismatch  of     Communica7on  Style    
  37. 37. Communica7on   •  Rapport   •  The  meaning  of  your  communica7on  is  the   response  that  you  get   •  Five  Love  Languages  
  38. 38. What  are  the     Five  Love  Languages?   •  Dr.  Gary  Chapman   – Words  of  Affirma7on   – Quality  Time   – Receiving  Gils   – Acts  of  Service   – Physical  Touch  
  39. 39. Communica7on   •  Rapport   •  The  meaning  of  your  communica7on  is  the   response  that  you  get   •  Five  Love  Languages   •  Clearing  
  40. 40. Clearing  Process   The  Ques4ons   1.  What  is  working?   2.  What  is  not  working?   3.  What  are  you  carrying?   The  Rules   1.  Elect  a  chairman   2.  All  sit  in  a  circle   3.  Rotate  the  ques7ons  to  each  person   4.  When  person  has  finished  they  say  clear   5.  Frequency   6.  When   7.  Compulsory   8.  Different  levels  for  the  audience  –  family  is  different  to  partners   9.  Max  20  people   10.  No  minutes  taken  –  can  only  say  thank  you  –  not  a  problem  solving  exercise  
  41. 41. La7tude  3  Series   •  Rewired!  Resourced!  Re-­‐energised!  …  For  Life   –  Get  re-­‐energised,  mo7vated,  and  ready  to  take  on  your  world   with  a  new  pos7ve  outlook  on  life.     –  Come  join  us  on  09  May  2014  from  12pm  to  2pm.   •  Stop  Procras4na4ng  &  Make  Money  Now   –  Take  ac7on,  get  rid  of  self-­‐sabotage  and  start  taking  control  of   your  life  and  your  financial  des7ny.   –  Come  join  us  on  30  May  2014  from  12pm  to  2pm.   •  Awaken  your  dream  Rela4onship   –  Whether  you  are  in  a  rela7onship  or  currently  single,  come  and   learn  the  skills  to  arract  the  dream  rela7onship  for  you.   –  Come  join  us  on  27  June  2014  from  12pm  to  2pm.        
  42. 42. Emma  Hamel   c:  072  396  0869   e:  emma@7me2beme.co.za   www.4me2beme.co.za  

×