- Over 90% of marketers say that social media marketing is important for their business and increases traffic to their websites. However, many are unsure which social media tools work best. - Social media allows brands to increase recognition and loyalty at a low cost by directly interacting with customers. It has been shown to increase conversion rates over traditional outbound marketing. - With continued growth of e-commerce and social media usage, social media presents opportunities for brands to decrease marketing costs while improving customer satisfaction.