eGovernment development in          Spain        2000-2015          June 2011
INTRODUCTION
A brief introduction of ourselvesThe General Directorate for the Promotion of eGovernment …                               ...
A brief introduction of ourselves… and the complex environment where we develop our job.                                17...
AN UNEXPECTED SUCCESS?
eGovernment in Spain: An unexpected                                                                                    suc...
eGovernment in Spain: An unexpected                                                                                       ...
eGovernment in Spain: An unexpected                                                                                       ...
eGovernment in Spain: An unexpected                                                              success?… and the switch ...
LAW AND REGULATIONS: THECORNERSTONE
Laws and regulations: The cornerstoneLaws and regulations provide sustainability to eGovernment services and infrastructur...
Laws and regulations: The cornerstoneCitizen Rights: The Citizens Electronic Access to Public Services Act (Ley 11/2007)  ...
Laws and regulations: The cornerstoneOrganizational issues: Breaking with the “silo” culture through institutional collabo...
Laws and regulations: The cornerstoneNational Security and Interoperability Frameworks: Basic agreements for quality servi...
Laws and regulations: The cornerstoneThe National Security Framework: The Security Policy for Spanish eGovernmentCreates t...
Laws and regulations: The cornerstoneThe National Interoperability Framework: The provision of a common language          ...
Laws and regulations: The cornerstoneThe value chain of shared platforms and servicesBuilt to support thewhole administrat...
PROVIDING EVIDENCES
eGovernment public value:                                                                      Providing evidencesMore pro...
eGovernment public value:                                                                            Providing evidencesRe...
eGovernment public value:                                                                              Providing evidences...
eGovernment public value:                                                                     Providing evidencesReduction...
THE CHALLENGES AHEAD
eGovernment policies in Spain                                                                  2011-2015Ten years of polic...
eGovernment policies in Spain                                                                2011-2015An National Action P...
eGovernment policies in Spain                                                                          2011-2015Three prio...
eGovernment policies in Spain                                                                   2011-2015Targets and objec...
Muchas gracias    E-mail: emilio.garcia@mpt.es       Twitter: @egarciagarciahttp://administracionelectronica.gob.es
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20110602 e government in spain

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Presentation for workshop "Good practices in eGovernment" in Bulgaria, June 2011

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20110602 e government in spain

  1. 1. eGovernment development in Spain 2000-2015 June 2011
  2. 2. INTRODUCTION
  3. 3. A brief introduction of ourselvesThe General Directorate for the Promotion of eGovernment … ActioneGovernment in Spain: Our mission Plans and GuidelinesEstablished the rails for eGovernment Foster Administrative cooperation leadership cooperation Efficient and best Promotion of usage of ICT practices eGovernment resourcesDefinition of national strategies sharingAlignment with EU policiesShared services and infrastructures Citizen care and satisfaction
  4. 4. A brief introduction of ourselves… and the complex environment where we develop our job. 17 Regional Governments 8.108 local councils 15 Ministries and 139 Agencies
  5. 5. AN UNEXPECTED SUCCESS?
  6. 6. eGovernment in Spain: An unexpected success?Services are avalaible in national and regional tier, … 92,5% of the procedures are online in the national level, equivalent to 99% of the total volume of cases handled by the national government Source: Internal data of Spanish National Government 77% of availability of electronic services is estimated in the regional tier Source: Cap Gemini on behalf of Fundación Orange
  7. 7. eGovernment in Spain: An unexpected success?.., sophistication of services appreciate in international benchmarks, … Spain relative position in European Commission Benchmarking Absolute Number of Relative 0 position Countries position 10 20 2001 7 18 39 2002 8 18 44 30 2003 6 18 33 40 2004 11 18 61 50 2005 8 28 29 60 2006 13 28 46 2007 11 31 35 70 2009 13 31 42 2010 8 32 25 Sophistication of EU and Spanish eGovernment services Spain has maintained an steady progress 100 90 in eGovernment across the years 80 70 Sophistication levels have been better Sophistication level 60 50 tha EU average in the last decade 40 30 Biggest jump in sophistication level in 20 10 the 2010 0 2001 2002 2003 2004 2005 2006 2007 2009 2010 Spain 50,38 58,42 63,72 68,42 73,3 79,04 83,4 88,6 98,2 Source: Cap Gemini on behalf of European Commission EU 45,14 54,24 59,1 66,2 65,24 74,82 75,6 82 90
  8. 8. eGovernment in Spain: An unexpected success?…, citizens and businesses enjoy its quality … 90% 84% 82% 78% 78% 78% 80% 73% 70% 68% 69% 65% 65% 66% Citizens who use the electronic channel 60% 60% are more satisfied than users of the 50% 40% other channels 30% 20% Continuous improvement in the 10% 0% satisfaction levels Presencial Telefónica Internet 2006 2007 2008 2010 Citizens survey: Which channel is more satisfactory? Source: AEVAL 40% 35% 30% Businesses are more 25% 20% confortable using 15% 27,80% 37,60% eGovernment services than 10% 16,90% 5% 8,20% e-busines services 0% 3,10% 6,40% Much better than Better than private Equal to private Worst than private Much worst than Ns/Nc private services services services services private services Businesses survey: Which is your appretiation of eGovernment services? Source: ONTSI
  9. 9. eGovernment in Spain: An unexpected success?… and the switch to the digital channel is under way. TAKE-UP USAGE NON FORMAL INTERMEDIATION PROFESSIONAL INTERMEDIATION eGovernment Services Source: Eurostat and internal data, 2010
  10. 10. LAW AND REGULATIONS: THECORNERSTONE
  11. 11. Laws and regulations: The cornerstoneLaws and regulations provide sustainability to eGovernment services and infrastructures Establish legal equivalence with paper based procedures Rules for collaboration among agencies and Institutions Frameworks Citizens Shared for and government levels Rights Platforms cooperation Guidelines Clear regulations and guides Laws and regulations Promotes sharing resources
  12. 12. Laws and regulations: The cornerstoneCitizen Rights: The Citizens Electronic Access to Public Services Act (Ley 11/2007) Accepted by all the stakeholders Drafted with the collaboration of businesses and civil society and approved by all the political groups of the Parliament Basic law National, regional and local tiers of government should fulfill the rights recognized to the citizens The core of the law Recognition of the right to choose the channel for the relationship with the Public Administrations A clear deadline for 31/12/2009 accomplishment Additional rights eID, intermediaries, not to resubmit data, electronic copies of administrative procedures, eGovernment ombudsman, …
  13. 13. Laws and regulations: The cornerstoneOrganizational issues: Breaking with the “silo” culture through institutional collaboration Political involvement paves the way for the collaboration among ministries and government levels Technical managers committees for assisting the political level Ad-hoc working groups when they are required An Advisory Council gives permanent voice to businesses, industry and civil society
  14. 14. Laws and regulations: The cornerstoneNational Security and Interoperability Frameworks: Basic agreements for quality services Accepted by all Public Developed with the collaboration of all Public Administrations Administrations with the participation of the industry Legal texts Development of the provisions for security and interoperability included in Ley 11/2007 Aligned with international Take into account the state of the art and standards frameworks and guidelines developed by OECD, EU
  15. 15. Laws and regulations: The cornerstoneThe National Security Framework: The Security Policy for Spanish eGovernmentCreates the necessaryconditions of trustIntroduce commonelements of securityProvide a commonlanguageRespectful withpersonal dataprivacy laws
  16. 16. Laws and regulations: The cornerstoneThe National Interoperability Framework: The provision of a common language Multidimensional and multilateral approach Criteria for the selection and usage of standards Specification of instruments: Repository of applications, inventory of services, … Definition of common platforms and services eSignatures and eIDs interoperability policy Catalogue of technical guides: eDoc, Data models, …
  17. 17. Laws and regulations: The cornerstoneThe value chain of shared platforms and servicesBuilt to support thewhole administrativeprocedure lifecycle and Third e-ID Party Other Publicdefine in our legal Internet Validation Services Administrationframework Services ServicesEnablers of themassive and full-implementation of e- e-forms ePaymentservicesMore than 23.000.000 ofDNI-e, accepted as eIDby all the Public ElectronicAdministrations eDelivery Exchange of eArchive InformationA solid base for theSpanish G-Cloud
  18. 18. PROVIDING EVIDENCES
  19. 19. eGovernment public value: Providing evidencesMore productivity in Public Administrations National Tax Agency performance 45,00% 40,00% 35,00% 30,00% 25,00% 20,00% 15,00% 10,00% 5,00% 0,00% -5,00% 2002 2003 2004 2005 2006 2007 2008 2009 2010 Human Resources Tax income declarations Companies VAT contributors Source: Spanish National Tax Agency
  20. 20. eGovernment public value: Providing evidencesReduction of administrative burdens Handling channel Cost of administrative burden Face to face 80 € e-channel 5€ Intermediaries 35 € Source: Guía Metodológica para la elaboración de la Memoria del Análisis de Impacto Normativo, Acuerdo de Consejo de Ministros, 11 Diciembre 2009 (Based on SCM) The intensive usage of the 20 most important e- services of the National government could potentially save 3500 M € in administrative burdens to the citizens and businesses. Consuelo Rumí, State Secretary for the Civil Service, 8/3/2011
  21. 21. eGovernment public value: Providing evidences Re-use of public sector information Infomediaries: Companies who re-use public 230 companies sector information for create value added Re-use of Public Sector Information applications, product and services for third Sectors parties Economy 37,6% Business volume 1.600 M € Cartography 30,5% Legal 17,0% Infomediary activity 550 M € Transports 5,2% Society and Demography 1,9% Meteorology 1,1% 5000-5500 employees Others ,… 6,7% Size of the companies Más de 50 45,7% customers in other Entre 11 y 50 Member States Entre 1 y 10Source: “Caracterización del sector Infomediario en España”, Proyecto Aporta, Junio 2011
  22. 22. eGovernment public value: Providing evidencesReduction of Public Administration carbon footprint The digitalization of procedures in the Regional Government of Madrid allows to process 13.7 million documents every year. More than 60 million printed pages a year equivalent to 4,200 trees, an amount comparable to the trees of Retiro Park (the biggest park in the City of Madrid) Source: Regional Government of Madrid, 2010 We will reduce environmental damage posed by the consumption of 99,000 kilos of paper a year (1,200 trees), 10 million liters of water and 500,000 kilowatts of power with the supress of the paper edition of the Official Gazzette Source: BOE, 2008
  23. 23. THE CHALLENGES AHEAD
  24. 24. eGovernment policies in Spain 2011-2015Ten years of policies aligned with the European Union Estrategia Renovada de Lisboa Estrategia Lisboa Bruselas 2001 Bruselas 2001 Como 2003 Manchester Lisboa 2007 Malmö 2005 2009 España.es PLAN DESARROLLO LEY Participative and Collaborative Society (2008-2009) Inclusive and Productive Society Sustainable Public Administration 2000 2005 2010
  25. 25. eGovernment policies in Spain 2011-2015An National Action Plan aligned with EU policies but designed for our local context 1 Europe 2020 1 3 2 Digital Agenda 3 Malmö Declaration 4 eGovernment European Action Plan 2011-2015 Sectorial EU eGovernment context Policies eGovernment National Context 2 4
  26. 26. eGovernment policies in Spain 2011-2015Three priorities: eGovernment as the engine of the sustainability virtuous circle 1 Sustainable Public Administration  Using ICTs for doing more with less, enabling a more Sustainable Public Administration Participative from the economic, social and environmental and perspective Collaborative Society 2 Inclusive and productive society  Fostering a productive and inclusive society Inclusive and Productive through electronic services customized, Society flexible, usable and accessible Sustainable Public Administration 3 Participative and collaboartive society  Empowerment of citizens and businesses through transparency and participation
  27. 27. eGovernment policies in Spain 2011-2015Targets and objectives for 2011-2015 Contribute to the Paperless Public implementation of cross- Administration border services Targets and Optimization of objectives ICT resources Increase the usage through shared and take-up of services and eGovernment infrastructures 80 % 50 % Being the cornerstone of a 30% of the reduction of Administrative Burdens
  28. 28. Muchas gracias E-mail: emilio.garcia@mpt.es Twitter: @egarciagarciahttp://administracionelectronica.gob.es

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