Lean                                Lean                        Management                       Management               ...
Focus of the following sheets                            Focus Process:              Challenge:                           ...
During the coaching dialog the     proposed next step…          Reflect on the Last Step Taken           Because you donʼt...
…sometimes leaves you wondering…What is the logic for this next            step?              or Isn’t this more of the sa...
Remember what we would like our     mentee to do….                                                                 Smash a...
So, you could try questions like..What is it that you donot know right now butwould like to know afterthe next experiment?...
…and have the answers recorded.                            Obstacle Parking Lot           Obstacle                   Targe...
What we noticed in doing so..                                      Reframing obstacles as    Obstacle Parking Lot         ...
Your feedback is welcome!  Hope this will be helpful in some way.  Comments, suggestions, and feedback are  welcome at emi...
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Obstacles as Targeted Learning Questions

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Obstacles as Targeted Learning Questions

  1. 1. Lean Lean Management Management Teachers TeachersOBSTACLES AS TARGETED LEARNING QUESTIONS Emiel van Est February 2013
  2. 2. Focus of the following sheets Focus Process: Challenge: Target Current PDCA Cycles Condition Condition Record Obstacles Parking LotAdapted from Mike Rother / Improvement Kata Handbook © Lean Management Teachers 2
  3. 3. During the coaching dialog the proposed next step… Reflect on the Last Step Taken Because you donʼt actually know what the result of a step will be! 1) What was your Last Step? 2) What did you Expect? Last Reflection 3) What Actually Happened? 4) What did you Learn? Next ------------------------------> Return The Five Questions 1) What is the Target Condition? 2) What is the Actual Condition now? --------(Turn Card Over)---------------------> 3) What Obstacles do you think are preventing you from reaching the target condition? Which *one* are you addressing now? 4) What is your Next Step? (next PDCA / experiment) What do you expect? 5. When can we go and see what we Have Learned from taking that step? *Youʼlloften work on the same obstacle for several PDCA cyclesAdapted from Mike Rother / Improvement Kata Handbook © Lean Management Teachers 3
  4. 4. …sometimes leaves you wondering…What is the logic for this next step? or Isn’t this more of the same? or How will this help to get Last Reflectioncloser to the Target Condition or ………….. Next 5Q © Lean Management Teachers
  5. 5. Remember what we would like our mentee to do…. Smash a Targeted Dent in our Current Threshold of Threshold of Knowledge Knowledge Next Step Last Current Condition StepAdapted from Mike Rother / Improvement Kata Handbook © Lean Management Teachers 5
  6. 6. So, you could try questions like..What is it that you donot know right now butwould like to know afterthe next experiment? orWhat is your CurrentThreshold ofKnowledge? or StoryWhat question are youtrying to answer? Board or ………………….. 5Q © Lean Management Teachers 6
  7. 7. …and have the answers recorded. Obstacle Parking Lot Obstacle Targeted Learning Question QQQQQQQQQQQQ Regarding obstacle EEEEEEE, I would like to find out [how/what/when/why/where] ….. WWWWWWWWWW Regarding obstacle RRRRRRR, I do not know [how/what/when/why/where] ….. EEEEEEEEEEEEEE Using sub questions for sequential experiments for the same obstacle.NOW RRRRRRRRRRRRR I would like to find out [how/what/when/why/where] ….. TTTTTTTTTTTTTTTT I do not know [how/what/when/why/where] ….. YYYYYYYYYYYYYY I do not know [how/what/when/why/where] ….. © Lean Management Teachers 7
  8. 8. What we noticed in doing so.. Reframing obstacles as Obstacle Parking Lot Targeted Learning Questions Targeted Learning gives some advantages:Obstacle • The next experiment Question becomes very obvious. • The next experiment becomes more targeted. • Gives a lot of focus. • Trains the mentee to watch for the Threshold of Knowledge. • It gets the mentee in a knowledge acquisition 5Q mode. • May change the mood. Obstacles may be seen as problems or may have a negative association. © Lean Management Teachers 8
  9. 9. Your feedback is welcome! Hope this will be helpful in some way. Comments, suggestions, and feedback are welcome at emiel {at} leanmanagement {dot} nl Just a funny picture about daily habits. http://www.lifehack.org/articles/lifestyle/sentences-that-can-change-your-life.html © Lean Management Teachers 9

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