Cross culture workshop - Understanding and working with Indians


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Understanding and working with Indians is a topic by itself. Here is a presentation talks about cultural awareness one should build for working with Indians.

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Cross culture workshop - Understanding and working with Indians

  1. 1. PICTUREPICTURE Cultural Awareness inin INDIA
  2. 2. Objectives for the DayObjectives for the Day  Understand the reality of national and individual culturescultures  The fine line between Communication Styles  Learn how to adapt and relate to a different culture  Discover how your own values radically effect what you see and dowhat you see and do
  3. 3. Welcome to IndiaWelcome to India  What do you know about INDIA ?  Can you share your thoughts and feelings as you have come to a new country ?you have come to a new country ?  What are the things that you would like to knowg y and discuss today ?
  4. 4. Culture: PerceptionsCulture: Perceptions INDIA
  5. 5. What is Culture?What is Culture?  The way of life of a people  It is:  Learned  Shared within a groupg p  Different between groupsDifferent between groups
  6. 6. What is Culture?What is Culture?  A belief is a fact thought to be true A belief is a fact thought to be true  Without any knowledge or proof  We just believe that something is true!
  7. 7. CultureCulture  Culture includes a system of values particular to one Culture includes a system of values particular to one group  Not innate but imbibed, passed down from one generation to anothergeneration to another  Culture influences the behavior of individuals within a group in uniformly and relatively predictable ways  A way of life of a given society, passed down from one generation to the next through learning and experience. – Columbia Encyclopedia
  8. 8. The ‘Iceberg Analogy’ of CultureThe Iceberg Analogy of Culture External CultureExternal Culture Behavior                                                   Behavior Beliefs                                                  Beliefs Values and Thought                     Values and Thought Patterns                                             Patterns Internal CultureInternal Culture
  9. 9. Understanding CultureUnderstanding Culture Culture ValuesValues Beliefs B h iBehaviors The more a person understands the influence of culture the more effective communication can be
  10. 10. Cultural SensitivityCultural Sensitivity  Understanding culture: Culture is not good or bad. It just “is”. K lt Oft h t b id d Know your own culture: Often what may be considered ‘just the way it is’ is culturally influenced.  Be sensitive to other cultures: The more you know about Be sensitive to other cultures: The more you know about your own culture and the more you know about other cultures, the better the communication will u es, e be e e co u ca o be  Being different is “ok” and differences can be recognized, acknowledged and cherished.g g  The responsibility for intellectual communication is not solely that of one of the parties, but shared by all.
  11. 11. Culture: Similarities and DifferencesCulture: Similarities and Differences  How would you describe your culture ?  There may be similarities and differences in between our culturesbetween our cultures.  We must build on our similarities.  We must build bridges across our differences
  12. 12. Influences on the IndividualInfluences on the Individual The family TeachersMedia The Individual PeersReligion CommunityPolitics Physical environment
  13. 13. Cross Cultural SensitivityCross Cultural Sensitivity…. Incorrect assumptions about  diverse cultures Expectations that others  will conform CULTURE?CULTURE? C i ti The concept of Time across  c lt res Communication  diversity cultures Biases against the  unfamiliar What it takes to  be the Brand  Traditional Korean values in conflict  with values of other cultures Ambassador of  your Country with values of other cultures
  14. 14. Starting Point!Starting Point! D ’t t t What are the physical factors that Don’t stereotype Don’t be ethnocentric What are the physical factors that influences the changing or Be willing to accommodate differences making of Cultures???
  15. 15. Eth t iEthnocentrism A belief that my home country’s culture is superior to that of any other country.
  16. 16. Steps of Intercultural LearningSteps of Intercultural Learning M l i l i We are not the only melting pot let us Selective Adoption Multiculturation Can pick and choose melting pot, let us go for ‘stir fry’ Appreciation Selective Adoption Not bad, it can be fun Can pick and choose Understanding Acceptance, respect You mean, you did it because of……. It’s OK to be different E h i i Awareness g ‘ i h l ’ Wait, there may be another way , y Ethnocentricity ‘ours is the only way’
  17. 17. Let us StartLet us Start...  We start by understanding the Indian culture and We start by understanding the Indian culture and the Indian people  We will build on the similarities  We will respect our differences We will respect our differences
  18. 18. About IndiaAbout India  One of the world’s largest democracies  Parliamentary system of government  Prime minister is Narendra Modi  President is Pranab Mukherjeej
  19. 19. Diverse CultureDiverse Culture
  20. 20. Religions in IndiaReligions in India  Religion is a sensitive issue Y k f i f ti t l You can ask for information to learn moreo e  Do not compare and contrast  In India all religions co-exist  Religion determines lifestyle, values, h bit d d f dhabits, dress codes, food
  22. 22. Indian DressIndian Dress  Ladies wear sari or Salwar Kameez  Gents wear Kurta and Pajama  Where to buy Indian dresses  Prices of Indian dresses
  23. 23. Indian Dress Ladies ill find Indian formal ear comfortable Indian Dress Ladies will find Indian formal wear comfortable : Churidar and Kurta
  24. 24. Indian Food and SnacksIndian Food and Snacks
  25. 25. Indian Food and SnacksIndian Food and Snacks  Spicy dishes and non spicy dishes  Roti and Chappati  Types of rice  Curry Sambar and Daal Curry, Sambar and Daal  South Indian snacks : Idli,, Vada, Dosa  Indian sweets and desserts
  26. 26. Entertaining IndiansEntertaining Indians  Check if the person drinks liquor.q  A lot of Indians do not drink  Beer is considered as alcohol  Check if the guest is a non- t ivegetarian
  27. 27. Entertaining IndiansEntertaining Indians  Most Indians (except Christians) do not eat beef And pork  You may order a drink with the permission of the You may order a drink with the permission of the guest in a restaurant - they will not mindguest in a restaurant they will not mind
  28. 28.  However if the guest does not drink, do not order more than one drink  If the guest drinks, then you may order as you likeIf the guest drinks, then you may order as you like  It is not polite to get drunk
  29. 29. Entertaining IndiansEntertaining Indians  Food can shared  Indians do not eat alone if they are with others  Indians will refuse the first time to be polite, they ill t th d ti if th twill accept the second time if they want
  30. 30. Entertaining IndiansEntertaining Indians  You may order what you like to eat, and allow the guest to allow what he likes to eatguest to allow what he likes to eat  The person who invites pays the billThe person who invites pays the bill  People do not share the bill, unless agreed upon earlier ( going Dutch)
  31. 31. About BangaloreAbout Bangalore  Capital of Karnataka state  Chief minister : Siddaramiah  Kannada is the local language  Known as Garden City, Silicon Valley of India
  32. 32. Indian ProfessionalsIndian Professionals  Do many things at once  Consider time commitments an Consider time commitments an objective to be achieved, if possible  Already have informationAlready have information  Are friendly and like to make friends  Are ambitious and hard workingAre ambitious and hard working
  33. 33. Indian ProfessionalsIndian Professionals  Are committed to their family and like to spend time with the family  Like to enjoy their personal timej y with friends  Love technologyLove technology  Physical space is close to each otherother  Physical touch to show friendship and carefriendship and care
  34. 34. Saying “no”Saying no S i “N ” i t d l diffi lt f t Saying “No” is tremendously difficult for most people.  Reasons may be:  People just like to please others and feel that “No” People just like to please others and feel that No would be an unwelcome response  People are afraid of an aggressive reaction a “No” might provoke  Some people are just unthinking or unrealistic about what they are able to deliver.
  35. 35. Decision MakingDecision Making Hi hi l C lt h l t f i t th Hierarchical Culture has a lot of impact on the decision making process.g p  Decisions are made for children up to young adulthood.  The perception of respect for the elders in the relationship of family or seniority in the workplacerelationship of family or seniority in the workplace  We are uncomfortable challenging a point of view  Questions are ok if they come from senior folk
  36. 36. Concept of TimeConcept of Time
  37. 37. Managing time in IndiaManaging time in India Ti i t ifi i lt Time is not as specific as in some cultures  Get clarity on specifics about deadlinesGet clarity on specifics about deadlines  Check twice or thrice if there are any concerns on the deadline being met
  38. 38. Managing time in IndiaManaging time in India  Confirm and reconfirm appointments  Don’t expect senior people to be Don’t expect senior people to be any different.any different.  Meetings starting late are fairly common  Build in buffers and keep cool
  39. 39. Indian body languages and Meaning of Gestures  Personal space in India is close T hi i i f f i d hi Touching same sex person is sign of friendship  Nodding of headNodding of head  Thumbs-up sign  People eat with fingers
  40. 40. Bangalore Weather and SeasonsBangalore Weather and Seasons  It rains in the months of May t D bto December  Heavy rains from July toHeavy rains from July to September  Weather is pleasant throughout A t i 28 Average temp is 28 c
  41. 41. Maps and Places of InterestMaps and Places of Interest Places of interest in South IndiaPlaces of interest in South India Goa,Munnar,Ooty,Kodaikanal,Chennai, Hyderabad, Kanyakumari
  42. 42. Maps and Places of InterestMaps and Places of Interest Places of interest in KarnatakaPlaces of interest in Karnataka Mysore, Mangalore, Bandipur, Jog Fallsy , g , p , g
  43. 43. Indian CurrencyIndian Currency  Rupees and Paise 1 R i 100 P i 1 Rupee is 100 Paise  1 US Dollar = 46 Rupees1 US Dollar 46 Rupees  1 Pepsi (can) = 20 Rupeesp ( ) p  1 Mineral Water bottle = 15 Rupees
  45. 45. Corporate DressingCorporate Dressing In India Corporate dressing is casual and informalcasual and informal. The key being that you dress appropriately. The software industry follows the same rules.same rules.
  46. 46. Corporate DressingCorporate Dressing  For formal meetings and presentations: The dress code may be formal - tiecode may be formal tie.  Personal hygiene and grooming is important
  47. 47. Informal Dress CodeInformal Dress Code  Western smart casuals and jeans are informal dress codedress code  It is advisable for ladies to be conservativelyy dressed in office and when going out  Swimming pool : one piece bathing suit for ladies advisedladies advised
  48. 48. Attending a Marriage or other Functions  Custom depends on the religion  Wedding gifts : flowers, cash, or giftgift  In some functions ladies have separate section  Dress conservatively
  49. 49. Barriers in the C i i PCommunication Process  Culture  Language  Attitudes  ValuesValues  Beliefs Beliefs
  50. 50. Success is directly proportional to IMPLEMENTATION
  51. 51. GET IN TOUCHG STAY IN TOUCH Email : stimulus@vsnl