Customer Journey
Uitgediept
ZEB
Tom De Bondt
Ecommerce Manager
200.000
CUSTOMERS/Y
EAR
2
PURCHASE
S/ YEAR
€100/PUR
CHASE
€40.00
0.000
20%
KLANTE
N
20%
KLANTE
N3
PURCHAS
E/YEAR
20%
KLANTE
N3
PURCHAS
E/YEAR44.000.000
REVENUE
10%
RENVENUE
UPLIFT
CUST
OMER
JOU
RNE
Y
CUST
OMER
M
AP
JOU
RNE
Y
CUST
OMER
STEP 1
STEP 2
STEP 3
What do I
need?
What is
important?
STEP 4
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
Tom De Bondt - ZEB - eRetail 2014
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Tom De Bondt - ZEB - eRetail 2014

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Tom De Bondt - ZEB - eRetail 2014

  1. 1. Customer Journey Uitgediept ZEB Tom De Bondt Ecommerce Manager
  2. 2. 200.000 CUSTOMERS/Y EAR
  3. 3. 2 PURCHASE S/ YEAR
  4. 4. €100/PUR CHASE
  5. 5. €40.00 0.000
  6. 6. 20% KLANTE N
  7. 7. 20% KLANTE N3 PURCHAS E/YEAR
  8. 8. 20% KLANTE N3 PURCHAS E/YEAR44.000.000 REVENUE
  9. 9. 10% RENVENUE UPLIFT
  10. 10. CUST OMER
  11. 11. JOU RNE Y CUST OMER
  12. 12. M AP JOU RNE Y CUST OMER
  13. 13. STEP 1
  14. 14. STEP 2
  15. 15. STEP 3
  16. 16. What do I need? What is important?
  17. 17. STEP 4

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