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Lean Innovation Summit 2019 - Lina Yassin - Beyond agility from health checks to OKR

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Lina Yassin - Delivery Hero @ Lean Innovation Summit

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Lean Innovation Summit 2019 - Lina Yassin - Beyond agility from health checks to OKR

  1. 1. 1 Lina Yassin 12.11.2019 Beyond Agility From Health Checks to OKR
  2. 2. 2 Wait a sec!! Agile and OKR??? is that even possible?
  3. 3. 3 We are the GLOBAL LEADER in online food ordering and delivery. 3
  4. 4. 4 Montevideo Buenos Aires Singapore Dubai Seul Istanbul Athens Riyadh Berlin
  5. 5. 5 Delivery Hero in 10 numbers 2011 founded in 22,000employees globally* 290,000 restaurantpartners03/19 41countries 36 countries market leader in 26brands 1,600+ordersreceived everyminute* 402 M orders in 2018 77%revenue growth in 2018 listed company since 30thJune 2017 5
  6. 6. 6 ❖ We deliver solutions ❖ We aim higher ❖ We are heroes because we care Our Values
  7. 7. 77 Pandora Consumer Tech
  8. 8. How are we organized? Squad Squad Squad Chapter Squad you Chapter Chapter Chapter Squad Squad Squad Tribe Developers Designers Product Managers Engineering Managers
  9. 9. How are we organized? Squad Ownership & autonomy, Focused on value creation, Self-organizing, Cross-functional, Grouped into tribes Squad Squa d Squa d Squa d Chapter you Chapter Chapter Squa d Squa d Chapter Developers Designers Product Managers Engineering Managers Quality Assurance Engineers Product Analysts
  10. 10. Cross-functional sqauds.. Consumer & Tech …..mimicking the customer journey Shop Tribe Mathias Joe Location SquadGrowth Squad Search & Discovery Squad Order & Upsell Squad Checkout Experience Squad Wallet Squad
  11. 11. Meet our Tribes and Squads Shop Tribe Mathias Location Squad Search & Discovery Squad Order & Upsell Squad Checkout Experience Squad Growth Squad Joe Mobile Infrastructure Squad Wallet Squad Automation Infra. Squad Payments Squad Frontend Infra. Squad Lina Barbara Foundations Tribe Willian Billing Squad Design Infrastructure Squad Infrastructure Squad Order Processing Squad Vendor Management Squad Pedro Post Order Squad Customer Security & Identity Squad Customer Service Squad Christine Anwen Consumer & Tech Singapore Tribe Voucher Management Squad On Demand Rider Squad One View (Agent View) Squad Campaigns Management Squad Ashwin Loyalty Squad Corporate Platform Squad Vendor Self- Service (Apollo) Squad Discovery Tribe Sven K. Groceries & Shops Squad Feedback Squad Listing Squad Gugu Search Squad Cross-Selling Squad
  12. 12. 12 We support 30+ Squads in 4 tribes Pandora’s Agile Chapter 4 Agile Coaches working in Consumer Tech 18 Agile Coaches working in Delivery Hero 22 000+ employees globally Serving 250+ people in Product/Tech “We focus on being agile rather than doing agile
  13. 13. 13 So far so good, but how does the Agile chapter work on a daily base?
  14. 14. OKRs OKR A simple and powerful tool to provide alignment and engagement towards goals! “I will (Objective) as measured by (this set of Key Results)”
  15. 15. OKR example Objectives What you want to achieve (Qualitative, Short & Memorable, Motivating, & Challenging) How you measure your progress towards the Objective (2-5 per Objective, Quantitative, & Measurable) Key Results Objective: Drive sustainability by maximising revenue and reducing costs KR: Reduce product related fail rate by 12% ( from 4.1% to 3.6%) Example following the DH commitment “Seamless ordering experience”
  16. 16. ”If it does not have a number, it is not a Key Result.”
  17. 17. 17 Health checks for Consumer DH tribes
  18. 18. Why conduct an Agile Health Check? 1. Overview of agility health across our organization 2. Creating baseline for continuous improvement a. Identifying improvement opportunities b. Measuring impact and progress
  19. 19. The Agile Health Check format Team sessions conducted with the teams, facilitated by agile coaches • 4 Dimensions of team cultural health (Magnus Nilsson) • Spotify self-assessment Heat Map • Biggest learnings from Qualitative data Compiled results and analysis
  20. 20. Results and Learnings - Support Teamwork Mission Fun Learning Value Wow Pawns Release Speed Code Boost! Work on next! Priorities!
  21. 21. Results and Learnings - Shop Tribe Biggest learnings from Qualitative data: ● “More time should be devoted to tech debt.” ● “Once per month release. Slow process.” ● “Sometimes things get stuck in code review or external dependency.” ● “We don't decide what to deliver but we decide how to deliver” ● “…………. ● ………….
  22. 22. Squad specific Agile Support Team Coaching - 28% Follow up on SCRUM and make it stick - 22% Others - 22% ● Feedback to the team and single person as an outside observer ● Visualisation techniques and brain storm methodologies ● Facilitate the experiment of trying Kanban Ceremony Facilitation - 17% Backlog Refinements - 11%
  23. 23. Cumulative analysis # Learning Value Teamwork Mission Fun Support Wow** Pawns Speed** Release Code 9 1.83 2.00 2.00 2.00 2.00 1.50 2.00 1.50 1.42 1.50 1.50 6 2.00 1.92 1.92 1.83 1.67 1.83 1.58 1.50 1.50 1.17 1.58 5 1.90 1.90 2.00 1.70 2.00 1.50 1.70 1.40 1.10 1.60 1.50 20 1.91 1.94 1.97 1.84 1.89 1.61 1.76 1.47 1.34 1.42 1.53 10 1.40 1.80 1.85 1.85 1.70 1.95 1.60 1.75 1.22 1.35 1.35 11 1.64 1.64 2.00 1.36 1.95 1.86 1.64 1.27 1.50 1.41 1.30 5 1.90 1.90 1.70 1.90 1.70 1.90 1.80 1.50 1.10 1.60 1.00 6 1.79 2.00 1.92 2.00 2.00 1.64 1.69 1.86 1.64 1.21 1.29 5 1.80 1.90 2.00 1.90 1.80 1.90 1.40 1.80 1.40 1.40 1.20 7 1.79 1.64 1.86 1.86 1.86 1.86 1.71 1.43 1.29 1.50 1.57 44 1.72 1.81 1.89 1.81 1.84 1.85 1.64 1.60 1.36 1.41 1.28 9 1.80 1.66 1.55 1.60 1.60 1.77 1.50 1.30 1.50 1.50 1.50 5 2.00 2.00 2.00 1.10 2.00 1.30 2.00 1.10 1.60 1.40 2.00 7 1.60 1.90 1.80 2.00 1.80 1.80 1.71 1.60 1.60 1.67 1.70 21 1.80 1.85 1.78 1.57 1.80 1.62 1.74 1.33 1.57 1.52 1.73
  24. 24. Cumulative analysis # Learning Value Teamwork Mission Fun Support Wow** Pawns Speed** Release Code 9 1.83 2.00 2.00 2.00 2.00 1.50 2.00 1.50 1.42 1.50 1.50 6 2.00 1.92 1.92 1.83 1.67 1.83 1.58 1.50 1.50 1.17 1.58 5 1.90 1.90 2.00 1.70 2.00 1.50 1.70 1.40 1.10 1.60 1.50 20 1.91 1.94 1.97 1.84 1.89 1.61 1.76 1.47 1.34 1.42 1.53 10 1.40 1.80 1.85 1.85 1.70 1.95 1.60 1.75 1.22 1.35 1.35 11 1.64 1.64 2.00 1.36 1.95 1.86 1.64 1.27 1.50 1.41 1.30 5 1.90 1.90 1.70 1.90 1.70 1.90 1.80 1.50 1.10 1.60 1.00 6 1.79 2.00 1.92 2.00 2.00 1.64 1.69 1.86 1.64 1.21 1.29 5 1.80 1.90 2.00 1.90 1.80 1.90 1.40 1.80 1.40 1.40 1.20 7 1.79 1.64 1.86 1.86 1.86 1.86 1.71 1.43 1.29 1.50 1.57 44 1.72 1.81 1.89 1.81 1.84 1.85 1.64 1.60 1.36 1.41 1.28 9 1.80 1.66 1.55 1.60 1.60 1.77 1.50 1.30 1.50 1.50 1.50 5 2.00 2.00 2.00 1.10 2.00 1.30 2.00 1.10 1.60 1.40 2.00 7 1.60 1.90 1.80 2.00 1.80 1.80 1.71 1.60 1.60 1.67 1.70 21 1.80 1.85 1.78 1.57 1.80 1.62 1.74 1.33 1.57 1.52 1.73
  25. 25. Cumulative analysis # Learning Value Teamwork Mission Fun Support Wow** Pawns Speed** Release Code 9 1.83 2.00 2.00 2.00 2.00 1.50 2.00 1.50 1.42 1.50 1.50 6 2.00 1.92 1.92 1.83 1.67 1.83 1.58 1.50 1.50 1.17 1.58 5 1.90 1.90 2.00 1.70 2.00 1.50 1.70 1.40 1.10 1.60 1.50 20 1.91 1.94 1.97 1.84 1.89 1.61 1.76 1.47 1.34 1.42 1.53 10 1.40 1.80 1.85 1.85 1.70 1.95 1.60 1.75 1.22 1.35 1.35 11 1.64 1.64 2.00 1.36 1.95 1.86 1.64 1.27 1.50 1.41 1.30 5 1.90 1.90 1.70 1.90 1.70 1.90 1.80 1.50 1.10 1.60 1.00 6 1.79 2.00 1.92 2.00 2.00 1.64 1.69 1.86 1.64 1.21 1.29 5 1.80 1.90 2.00 1.90 1.80 1.90 1.40 1.80 1.40 1.40 1.20 7 1.79 1.64 1.86 1.86 1.86 1.86 1.71 1.43 1.29 1.50 1.57 44 1.72 1.81 1.89 1.81 1.84 1.85 1.64 1.60 1.36 1.41 1.28 9 1.80 1.66 1.55 1.60 1.60 1.77 1.50 1.30 1.50 1.50 1.50 5 2.00 2.00 2.00 1.10 2.00 1.30 2.00 1.10 1.60 1.40 2.00 7 1.60 1.90 1.80 2.00 1.80 1.80 1.71 1.60 1.60 1.67 1.70 21 1.80 1.85 1.78 1.57 1.80 1.62 1.74 1.33 1.57 1.52 1.73
  26. 26. Comparison to last year’s *normalized to max per Q-session 38-85 participation increase
  27. 27. Initiatives suggested by AC-Metrics Wow Pawns Speed Release Code* Current Average 1.69 1.50 1.41 1.44 1.37 Our target 1.75 1.55 1.48 1.48 1.42
  28. 28. NovemberAgile chapter OKRs Strengthening the agile chapter ● K1:Grow chapter to 6 Agile coaches ● K2:Attend 2 conferences/meetups ● K3:onboard 1 Agile multiplicator/team Boosting Teams Self Organization and Autonomy ● K1:Increase overall WoW Health Check Metric from 1.69 to 1.75 ● K2:Increase overall Pawns Health Check Metric from 1.50 to 1.55 ● K3:increase overall Speed Health Check Metric from 1.41 to 1.48 ● K4:Drive 3 initiatives to integrate new tribes to Pandora per semester ● K5:Offer training workshop for Leadership (related to self organization, autonomy) Improving Consumer Tech's learning experiences ● K1:Improve onboarding NPS score for Pandora from 33% to 70% ● K2:Establish survey for measuring perception of ease in absorbing new joiners ● K3:Increase overall Knowledge Sharing Metric from ?? to ?? (add to next round of Health Check Increasing visibility over Agile initiatives from Consumer Tech and DH ● K1:Give 2 talks at summits and conferences (external or internal) ● K2:EHost 2 Meetups at DH ● K3:IWrite 1 blog post per semester on Consumer Tech agility
  29. 29. NovemberAgile chapter OKRs Strengthening the agile chapter ● K1:Grow chapter to 6 Agile coaches ● K2:Attend 2 conferences/meetups ● K3:onboard 1 Agile multiplicator/team Boosting Teams Self Organization and Autonomy ● K1:Increase overall WoW Health Check Metric from 1.69 to 1.75 ● K2:Increase overall Pawns Health Check Metric from 1.50 to 1.55 ● K3:increase overall Speed Health Check Metric from 1.41 to 1.48 ● K4:Drive 3 initiatives to integrate new tribes to Pandora per semester ● K5:Offer training workshop for Leadership (related to self organization, autonomy) Improving Consumer Tech's learning experiences ● K1:Improve onboarding NPS score for Pandora from 33% to 70% ● K2:Establish survey for measuring perception of ease in absorbing new joiners ● K3:Increase overall Knowledge Sharing Metric from ?? to ?? (add to next round of Health Check Increasing visibility over Agile initiatives from Consumer Tech and DH ● K1:Give 2 talks at summits and conferences (external or internal) ● K2:EHost 2 Meetups at DH ● K3:IWrite 1 blog post per semester on Consumer Tech agility
  30. 30. NovemberAgile chapter OKRs Strengthening the agile chapter ● K1:Grow chapter to 6 Agile coaches ● K2:Attend 2 conferences/meetups ● K3:onboard 1 Agile multiplicator/team Boosting Teams Self Organization and Autonomy ● K1:Increase overall WoW Health Check Metric from 1.69 to 1.75 ● K2:Increase overall Pawns Health Check Metric from 1.50 to 1.55 ● K3:increase overall Speed Health Check Metric from 1.41 to 1.48 ● K4:Drive 3 initiatives to integrate new tribes to Pandora per semester ● K5:Offer training workshop for Leadership (related to self organization, autonomy) Improving Consumer Tech's learning experiences ● K1:Improve onboarding NPS score for Pandora from 33% to 70% ● K2:Establish survey for measuring perception of ease in absorbing new joiners ● K3:Increase overall Knowledge Sharing Metric from ?? to ?? (add to next round of Health Check Increasing visibility over Agile initiatives from Consumer Tech and DH ● K1:Give 2 talks at summits and conferences (external or internal) ● K2:EHost 2 Meetups at DH ● K3:IWrite 1 blog post per semester on Consumer Tech agility
  31. 31. NovemberAgile chapter OKRs Strengthening the agile chapter ● K1:Grow chapter to 6 Agile coaches ● K2:Attend 2 conferences/meetups ● K3:onboard 1 Agile multiplicator/team Boosting Teams Self Organization and Autonomy ● K1:Increase overall WoW Health Check Metric from 1.69 to 1.75 ● K2:Increase overall Pawns Health Check Metric from 1.50 to 1.55 ● K3:increase overall Speed Health Check Metric from 1.41 to 1.48 ● K4:Drive 3 initiatives to integrate new tribes to Pandora per semester ● K5:Offer training workshop for Leadership (related to self organization, autonomy) Improving Consumer Tech's learning experiences ● K1:Improve onboarding NPS score for Pandora from 33% to 70% ● K2:Establish survey for measuring perception of ease in absorbing new joiners ● K3:Increase overall Knowledge Sharing Metric from ?? to ?? (add to next round of Health Check Increasing visibility over Agile initiatives from Consumer Tech and DH ● K1:Give 2 talks at summits and conferences (external or internal) ● K2:EHost 2 Meetups at DH ● K3:IWrite 1 blog post per semester on Consumer Tech agility
  32. 32. NovemberAgile chapter OKRs Strengthening the agile chapter ● K1:Grow chapter to 6 Agile coaches ● K2:Attend 2 conferences/meetups ● K3:onboard 1 Agile multiplicator/team Boosting Teams Self Organization and Autonomy ● K1:Increase overall WoW Health Check Metric from 1.69 to 1.75 ● K2:Increase overall Pawns Health Check Metric from 1.50 to 1.55 ● K3:increase overall Speed Health Check Metric from 1.41 to 1.48 ● K4:Drive 3 initiatives to integrate new tribes to Pandora per semester ● K5:Offer training workshop for Leadership (related to self organization, autonomy) Improving Consumer Tech's learning experiences ● K1:Improve onboarding NPS score for Pandora from 33% to 70% ● K2:Increase overall perception of ease in absorbing new joiners from X to Y (add to next round of Health Check) ● K3:Increase overall Knowledge Sharing Metric from X to Y (add to next round of Health Check) Increasing visibility over Agile initiatives from Consumer Tech and DH ● K1:Give 2 talks at summits and conferences (external or internal) ● K2:EHost 2 Meetups at DH ● K3:IWrite 1 blog post per semester on Consumer Tech agility
  33. 33. Wow, Pawns, Speed TOP INITIATIVES ● (Pawns) Bazaars ● (Wow, Speed) Team kick-offs ● (Wow) Team events ● (Wow, Speed) Cheat sheets
  34. 34. Bazaars
  35. 35. Team events
  36. 36. Cheat sheets
  37. 37. Release & Code TOP INITIATIVES ○ (Release, Code) ■ Value-Stream Mapping Workshop ○ (Release) ■ Pre-quarter dependencies workshop
  38. 38. Value-stream mapping
  39. 39. Pre-quarter dependencies workshop
  40. 40. Change needs Grit. Growth comes with pain. And we, the Agile Chapter have a plan to accompany growth!
  41. 41. 43 We are Agile coaches because we care!
  42. 42. Thank you! We are hiring ! please reach out

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