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Finance 2018 - Dominik Coenen - Trick or Treat? Harnessing the power of passive biometrics

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Dominik Coenen - Arvato Financial Solutions @ Finance 2018

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Finance 2018 - Dominik Coenen - Trick or Treat? Harnessing the power of passive biometrics

  1. 1. 12/3/18 | Arvato Financial Solutions | Introduction into Biometrics 1 TRICK OR TREAT? - Harnessing the Power of Passive Biometrics -
  2. 2. | Arvato Financial Solutions | Risk & Fraud Management 203.12.18 Banks and Retailers Are Tracking How You Type, Swipe and Tap 13.08.2018 Source: https://www.nytimes.com/2018/08/13/business/behavioral-biometrics-banks-security.html
  3. 3. | Arvato Financial Solutions | Risk & Fraud Management 303.12.18 17,2 Bn. Euro Revenue 2,64 Bn. Euro Operating EBITDA 1,2 Bn. Euro EBIT 116.000 Employees 50 Countries Arvato CRM Solutions Arvato SCM Solutions Arvato Financial Solutions Arvato Systems
  4. 4. | Arvato Financial Solutions | Risk & Fraud Management 403.12.18 Risk & Fraud Management Payments & Invoicing Accounting Collection Factoring Shopping Cart Address entry Payment selection Placement of order Logistics Payment Return or Payment reminder 1st/2nd dunning level Transfer to debt collection Out-of-court reminder process Judicial reminder proceeding Long-term monitoring Arvato Financial Solutions CREDIT RISK FRAUD » CONSUMERS CANNOT PAY » BAD CREDIT WORTHINESS » CONSUMERS DON’T WANT TO PAY » FRAUD INTENT
  5. 5. 12/3/18 | Arvato Financial Solutions | Introduction into Biometrics 5 How to differentiate between good & bad
  6. 6. How can Arvato help you to protect yourself from Loss / Bad Debt? 12/3/18 | Arvato Financial Solutions | Introduction into Biometrics 6 Don’t treat all Customers as Fraudsters 98% of human transactions are legitimate “By 2022, digital businesses with great customer experience during identity corroboration will earn 20% more revenue” 20% Legitimate Transactions
  7. 7. How can Arvato help you to protect yourself from Loss / Bad Debt? 12/3/18 | Arvato Financial Solutions | Introduction into Biometrics 7 What customers are facing today? Barriers / Friction Transfer money Change password Make a payment
  8. 8. 12/3/18 | Arvato Financial Solutions | Introduction into Biometrics 8 Behavioral Biometrics Early identification of “good users”, leaves only a small group of “suspect” users to validate with additional methods. BENEFIT 00 Multi Factor Authentication Session Takeover Device Fingerprinting Emulators ProxyGeo Location Sophisticated BOTSCaptcha DarkwebUsername + Password 8
  9. 9. How can Arvato help you to protect yourself from Loss / Bad Debt? 12/3/18 | Arvato Financial Solutions | Introduction into Biometrics 9 What is “Behavioral Biometrics”? Behavioral biometrics Physical Biometrics Active biometrics requires user interaction & special hardware. Causes friction. Single-modal touchpoints Behavioral Biometrics Multi-modal touchpoints Behavioral biometrics can’t be stolen, spoofed, or copied. No friction.
  10. 10. 12/3/18 | Arvato Financial Solutions | Introduction into Biometrics 10 Behavioral Biometrics: difference between desktop and mobile Desktop vs. Mobile Desktop User Trust Score Mobile
  11. 11. 12/3/18 | Arvato Financial Solutions | Introduction into Biometrics 11 How does the mobile solution work?
  12. 12. 12/3/18 | Arvato Financial Solutions | Introduction into Biometrics 12 And now … Strong Authentication Trust Score 895
  13. 13. How can Arvato help you to protect yourself from Loss / Bad Debt? 12/3/18 | Arvato Financial Solutions | Introduction into Biometrics 13 Can you see the difference?
  14. 14. 12/3/18 | Arvato Financial Solutions | Introduction into Biometrics 14 And now … Bot & Emulation Detection
  15. 15. How can Arvato help you to protect yourself from Loss / Bad Debt? How can Arvato help you to protect yourself from Loss / Bad Debt? 12/3/18 | Arvato Financial Solutions | Introduction into Biometrics 15 Can you see the difference?
  16. 16. How can Arvato help you to protect yourself from Loss / Bad Debt? 12/3/18 | Arvato Financial Solutions | Introduction into Biometrics 16 BOT and Emulators Differentiate good users vs. bad users and non-human traffic Good vs. Bad Users Human Bot Physical Device Good User Human but Fraudster ? Emulator ( )
  17. 17. 12/3/18 | Arvato Financial Solutions | Introduction into Biometrics 17 How to differenciate between good & bad Trust Score 255 No Bot & Emulation detected
  18. 18. 12/3/18 | Arvato Financial Solutions | Introduction into Biometrics 18 Additional signals Score Signal Example: One device – but many loggings into several bank accounts
  19. 19. 12/3/18| Arvato Financial Solutions | Introduction into Biometrics 19 How to come from here to differenciate between good & bad Good User Authentication No account anomalies No device anomalies Suspicious behavior Bots / Emulators Account Anomalies Suspicious user activity Device anomalies How to come from here …
  20. 20. How can Arvato help you to protect yourself from Loss / Bad Debt? The Benefits - Summary Stop ATO & Fraud in Real-time ü Reduce Costs üü Improve Customer Experience ü Identify good users (KYC) ü Regulation Compliance ü ü ü
  21. 21. | Arvato Financial Solutions | Risk & Fraud Management 2103.12.18 Banks and Retailers Are Tracking How You Type, Swipe and Tap 13.08.2018 Quelle: https://www.nytimes.com/2018/08/13/business/behavioral-biometrics-banks-security.html “… Some use the technology only to weed out automated attacks and suspicious transactions, but others are going significantly further, amassing tens of millions of profiles that can identify customers by how they touch, hold and tap their devices. …”
  22. 22. 12/3/18 | Arvato Financial Solutions | Introduction into Biometrics 22 Thank you very much for your attention! Your contact: Dominik Coenen Vice President Finance & Payment Phone: +49 7221 5040 – 3354 E-Mail: Dominik.Coenen@arvato.com

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