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eFinancials2015 - Johan Lorenzen - Holvi

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Digital transformation of banking

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eFinancials2015 - Johan Lorenzen - Holvi

  1. 1. Industry transformation E FI N AN C IALS 15 DEC 2015
  2. 2. The most interesting place to be BIGGEST OPPORTUNIT Y OF THE DECADE
  3. 3. Industry transformation Industry disruption Formation of a Pan-EU finance market Behavioural change (millennium) Rate of innovation Drivers of transformation
  4. 4. Industry transformation TRADITIONAL BAN KIN G APPLIED TO DIG ITAL AND MOBILE
  5. 5. Industry disruption THE OPPOR TUNIT Y FOR FIN TECH LIES IN BOTH HIGH COST AND UN DER SERVED NEEDS
  6. 6. Formation of EU market THE BIR TH OF FINTECH
  7. 7. Behaviour change MILLENNIUM GENERATION ENTERIN G BUSINESS AND FINANCE
  8. 8. Rate of innovation and adoption LEAVES LIT TLE PL ACE FOR FOLLOWERS - ONLY LEADERS
  9. 9. Pan-European market Highly differentiated Customer centric Digital native Millennial focused Engagement driven Transformation applied
  10. 10. Reaching a Pan-European segment THE L ARGE R OPPORTUNIT Y
  11. 11. Micro business L ARGEST UNDER SERVED SEGME NT
  12. 12. Customer relationship IS THE REAL ASS ET
  13. 13. Customer centric REMOVING 6.8 HOUR PER WEEK
  14. 14. Millenium generation WOULD RATHER VISIT THIS GUY TH A N A BANKER
  15. 15. Blink and you miss it WHY WE ARE OBSE SSED ABOUT 3 MIN ACCOUNT OPENING
  16. 16. Technology as an enabler CORE STACK BUILD IN HOUS E FOR FULLY FLEXIBILIT Y AND LOW COST
  17. 17. Friendly compliance AS AS SERVICE TO OUR CUSTOMER N OT AN LIMITING FACTOR
  18. 18. Modern engagement FRIENDLY PEE R HE LPING YOU ALONG
  19. 19. Customer service that matters HAPPY CUSTOMERS THAT KEEP COMING BACK 2. Active use 4. Maintain 3. Growth 96% Customer satisfaction (year 2015 ) 1. First experience
  20. 20. Traditional advertising does not work CUSTOMER SEGMENT IMMUNE TO T V AN D ME DIA ADDS
  21. 21. Virality and community EFFECTIVE THROUGH PRODUCT VIRALIT Y AND COMMUNIT Y MARKE TING MA RKETING

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