MCA 2013 - CGI - Maurik Hellebrekers


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MCA 2013 - CGI - Maurik Hellebrekers

  1. 1. © CGI Group Inc. CONFIDENTIALMaximise the Mobile money opportunity22th May 2013, Amsterdam I Maurik Hellebrekers
  2. 2. A global information technology and businessprocess services championWorld’s 6th largest independent IT and BPS firmFounded in 197672,000 professionals85% are CGI shareholders*Present in more than40 countriesBacklog: C$17.7BFocused industryexpertiseEnd-to-end IT servicesClient proximity modelcomplemented by robustglobal delivery network100+ leading IP-basedsolutionsHigh-end businessand IT consultingRevenue: C$10.4B **
  3. 3. 20mregisteredcustomersTransactions p.a.2.4bn$30bnValue of payments& transactions p.a.700+ Mobile Money ExpertsTotal customers350+ Global Banks & FIsCGI & Monitise – Strategic Mobile Money AllianceNetherlands3,400employeesIn 8 citiesWorldwide72,000 employeesStrategicPartnersClientsleading banks & paymentproviders in the Netherlands6thLargestprovider ofIT &businessfunctions85%CGIsgeographicalreach coversof global ITspending$10bn2012turnover
  4. 4. The digital customer is on Smartphone and Tablet
  5. 5. The digital customer experience
  6. 6. What is Mobile Money?Consumers Want to Bank, Pay and Buy Anytime & AnywhereUnderpinned by the feeling of security, safety, trust, convenience and easeEnabling critical consumer-centric interactions through mobile
  7. 7. Battle for the Mobile customer. Industries converge
  8. 8. Leveraging mBanking to payments & commerce26+Visits per monthon average – justto check balances,set alerts, makebill paymentsAlertsBalanceP2PBill-payLoyaltyMobilewalletPrepaidTop upTicketsVirtualCreditcardCross sellOffersFXPrepaidUnderpinned by bank-grade platform, and key platform-management functionalitym-paymentsm-banking m-commerce
  9. 9. Wallets: Access point to the customerBank and retailer/manufacturer originated offersRelevant offers (driven by customer preferences & analytics).Multiple receipt & redemption options“Local” offers from smaller merchantsA bank loyalty scheme – easily accessible, used frequently – driving true customer loyaltyStorage and use of retailer schemes within the bank app – swap and redeem pointsConsumer can track their spending and rewardsA mobile market where consumers search for great products at great pricesEasy to purchase – just one click completes the saleThe bank’s card is used to buy tickets, top-up airtime, etc – all in one channelThe bank brand remains firmly at the top of walletOffering consumers choice on how to pay – simply tap and go, via bar or QR codesWhichever way the consumer chooses – the bank remains central to the buying processNational & Local OffersLoyalty & RewardsMobile MarketplaceReload & TicketsProximity Payment
  10. 10. mCommerce opportunities10
  11. 11. Instant mobile checkout – Tap & Buy
  12. 12. Customer Service: Emergency cashEmergency cash: Customers are able to withdraw money fromUK-wide ATMs via their app without the need of their bank cards12
  13. 13. Extending P2P capabilitiesEnables remote payments between app users, as well as payments for goods viaQR code scanning
  14. 14. Offers and loyalty – online experience
  15. 15. Offers and loyalty – location based
  16. 16. Mobile point of sale: beyond card acceptance• Our mPOS solution caters for the secure Chip & PIN, Chip & Signature or swipe & signaturepayment methods
  17. 17. MicroMerchantsSMEsTier 1MerchantsIllustrative value-added features for mPOScustomer segments:mPoS Roadmap-beyond just card acceptance
  18. 18. Our commitment to youWe approach every engagement with oneobjective in mind: to help our clients succeed