It’s said that the larger the ED, the more time a
patient will spend there. Unfortunately, patients do
not perceive that as a good thing. You may have a
great ED, have great people, give great treatment;
but the fact of the matter is, the longer the stay in
the ER, the worse the patient’s satisfaction scores.
So, how do you get a handle on flow? First you
need a theory for understanding how your system
works. Then you need to get as many of your
people in your department thinking about how
to make processes and procedures better. That’s
when the department really starts to take off.