Enterprise Applications, Analytics and Knowledge Management Trends 2013

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Enterprise Applications, Analytics and Knowledge Management Trends 2013

  1. 1. Einat Shimoni STKI Enterprise Summit applications 2013 IT at the crossroads: Lead, follow or get out of the way
  2. 2. Open General trends Source SaaS Appstrends
  3. 3. Me economy Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 3 graph
  4. 4. Karl Marx Ayn RandCollectivism Individualismman must be connected The pursuit of his ownto a collective and rational self-interestcollective thought for and of his own happiness is thethe sake of ‘the highest moralcommon good’ purpose of his life. CoIT “consumerization” of IT services
  5. 5. Impact of Me Economy on ITBYODBYOABYOBIGamificationUX and ease-of-useThe empowered knowledge workerThe empowered customerOpen source? Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph 5
  6. 6. OSS deployment Enterprise adoption of open source: 40%Source: http://mjskok.com/resource/2012-future-open-source-6th-annual-survey-results Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph 6
  7. 7. Amazing growth in # of OS projects 600,000 projects in 2012100,000 projects in 2006 Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 7 graph
  8. 8. Open source adoption worldwide: Wow!5 out of 6 developers already using OS as part of projects (Forrester)Drivers in 2013: Budget pressures/ high perpetual software maintenance Functionality  Innovation (new areas: mobile, big data; innovation in others – BI…)  Consumerization Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 8 graph
  9. 9. Open Source (worldwide) adoption is high Source: Zenoss surveyAccenture study finds that quality exceeds cost as the main driver for adoption Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph 9
  10. 10. Open source in Israel: very lowIsrael market is still missing out on open source!STKI recommendations (user organizations): Consider at least 1 OS option in every software purchase (we will include OS options in our categories) Try it out in 1 low-risk area to get a tasteSTKI recommendations (vendors): start supporting and suggesting OS in RFPs Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 10 graph
  11. 11. Open sourceSTKI mentions OS options in almost every category in ITLists of OS players: http://www.ohloh.net/ http://www.osalt.com/New Israeli hub for open source solutions:Community vs. commercial: Israeli market not ready for community (free) OS Vendors should offer Israeli-supported, commercial OS options Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 11 graph
  12. 12. Why pay (subscription) for open source?Enterprise-grade support (vs. community support, no SLA)Input on roadmap and new featuresTesting, bug fixes and security updatesExtra functionalityAvoiding GPL (modify the solution without obligation of providing resulting code to the community under GPLv2 license)Source: CIO magazine Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 12 graph
  13. 13. Reasons for low adoption in Israel similar to ww concernsSource: http://mjskok.com/resource/2012-future-open-source-6th-annual-survey-results Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 13 graph
  14. 14. CloudMost Israeli organizations plan to start using SaaS in 2013 30% No plans 70% Plans to use SaaS in 2013 Source: STKI Survey 2013 Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 14 graph
  15. 15. Worldwide adoption: mix of vendors, high satisfaction Will increase Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 15 graph
  16. 16. Cloud and SaaS Still “on the edges” (50% using cloud for 1-25% of IT services)  ~60% of them using SaaS  ~40% planning to use PaaSMajor advantage: keeping up with market trends Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 16 graph
  17. 17. Why are we stuck with “static” applications? Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 17 graph
  18. 18. Integration between cloudsIntegration is the top concern for cloud (followed by security)Coding! (47%)Only 9% using Integration-as-a-service /other tools20% of attempted SaaS deployments are failing due to data integration problems (Source: Readwrite enteprise) Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 18 graph
  19. 19. Integration between clouds Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 19 graph
  20. 20. SaaS + PaaSSaaS disadvantage (but also advantage): lack of customizationWill drive interest in PaaS (to create “XRM” cloud applications)PaaS will be the next area to grow Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 20 graph
  21. 21. Application (new) development options: Traditional development BPM Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph
  22. 22. Wanted: easier-to-use applications Use of UI experts Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph 22
  23. 23. Major application packages changes“Big data inside” – applications will be re-written on DBMS appliances to offer a real time experienceEverything mobilized – usually HTML5 + some native appsHybrid cloud model – ability to combine on and off premiseEverything will be “app-store-ised”Better UI (finally!) Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 23 graph
  24. 24. GamificationA system that is designed to optimize the motivations and feelings of humansHuman-focused design (as opposed to Function focused design)Not just about PBLs (Points, badges, leaderboards)Good gamification starts with our core drives Source: Yu-kai Chou, gamification designer, http://www.enterprise-gamification.com/By 2015, 40% of G1000 organizations will use gamification as the primary mechanism to transform operations (Gartner) Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph 24
  25. 25. GamificationUsage in organizations: Customer engagement and loyalty Learning and knowledge management Employee performance and productivity Gamification + crowdsourcing = Innovation and ideas Tools in Israel GamesEffectice Developments by web companies Open source tools Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph 25
  26. 26. ERP, EPM, HCM
  27. 27. ERP#1 most adopted technology in organizations but is still also the most invested areaImplementation time is now shorter due to maturity of both vendors and usersOngoing maintenance + staffing still very high Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph 27
  28. 28. Customizations – major problem, but improving Source: Panorama Consulting ERP 2012 report Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 28 graph
  29. 29. New UI for ERPOracleEndeca: Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 29 graph
  30. 30. We will present data on products and integrators: Sometimes we specify: Package Rep in Israel Integrators Delivery model Vendor A Company 1 Integrator a, Integrator b On-premise Integrator a, Integrator b, Vendor B Company 2 SaaS Integrator c SaaS Vendor C Company 3 Integrator a On-premise  Most lists only include vendors that are represented in Israel  The location within the lists is random (not a ranking)  Lists might not include all players Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph
  31. 31. ERP Packages & Integrators: Part 1 Package Israel Rep Integrators Delivery model On-premise,Oracle e-Business ONE1, Advantech, Yael, Unitask, Oracle consulting, HP, PWC, TATA (TCS Oracle Israel Some SaaS solutions (i.e, HR, Suite Israel), Motorola Sourcing etc.) Ness, IBM, Taldor, Advantech, Malam-Team, HP, TATA (TCS Israel), On-premise SAP SAP Israel Accenture, Aman, Matrix, AKT (HR module), One1 (Xact), IGC (Financials), S.D.M, Yael, Convista Israel (SAP for Insurance) (SAP ByDesign – SaaS) On-premise SAP All-in-One SAP Israel Taldor, Advantech, Ness, Malam-Team (Malam Express), CBIT, SAPLM (SAP ByDesign – SaaS) Xioma, Complete, Menahel4U, Todan tech, BDO Ziv Haft, Ziv systems,SAP Business One SAP Israel On-premise, SaaS RELS, Cloud: Triple C, Webox E-Tafnit Matrix Matrix, Alpha Consultants On-premise, SaaS QAD SIT SIT, ManofIT, Tirosh On-premise, SaaS Ashbal, Meidatech, FBC On-premise, SaaS (w/Meida- Priority Ashbal Afek, Tulip, RAAN, HP, IlitERP Tech) Infor (M3) Intentia Israel Intentia Israel On-premise ONE ERP ONE1 ONE1, Anagal, Y. Ovitz On-premise, SaaS Einat Shimoni’s work Copyright@2013 Do not remove source or attribution KAV systems Kav Kav, Ardom On-premise from any slide, graph or portion of graph
  32. 32. ERP Packages & Integrators: Part 2 Package Israel Rep Integrators Delivery Model Microsoft Israel. Distribution by Microsoft Dynamics AX Prodware, Oregano, Maxsoft, Axperts, Almog, MCS On-premise, SPLA model Prodware Microsoft Israel. Distribution by On-premise Microsoft Dynamics NAV Prodware Prodware Aviv, MARS Aviv Aviv On-premise FinPro, Logistic Pro Almog Almog On-premiseGan Tochnot Heshev (Kibbutzim) Azimut (Car) Aman Aman On-demand, SaaS-Israel ERP Plus (cross-sector) Comax (on demand) Comax On-demand, SaaS-Israel Netsuite NetCloud SaaS Bgate Bgate On-premise, SaaS IFS Teldan On-premise Einat Shimoni’s work ERP for municipalities Automazia Automazia On-premise, SaaS-Israel Copyright@2013 Do not remove source or attribution from any slide, graph or portion of BPCS, Baan Matrix Matrix, Afek, IBM, Tulip (Baan) On-premise graph
  33. 33. Positioning Methodology Israeli vendor positioning Not a technological positioning, refers only to Israeli market, focused on the enterprise sector (not SMB)  X axis (Market Presence): Market penetration (sales + installed base+ clients perspective)  Y axis (Local Support): localization, support, Local R&D center, number and quality of SIs, etc.  Vendors to watch: Israeli market new-comersSTKI positioning represents the current Israeli market and not necessarily what werecommend to our clients Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph
  34. 34. 1. Enterprise ERP - Israeli Market Positioning 1Q12 Very large ERP projects (>300 users, large enterprises) SAP Oracle Local Support This analysis should be used with its supporting documents Market Presence Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph
  35. 35. 2. Mid-Large ERP - Israeli Market Positioning 1Q12 Medium-Large ERP projects (~100-300 users, mid-large org.) Oracle SAP AIO/ Large B1 Local Support Priority One1 Microsoft AX QAD Infor M3 Tafnit This analysis Aman Aviv should be used with its supporting documents Market Presence Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph
  36. 36. 3. Small-mid ERP - Israeli Market Positioning 1Q12 Small-medium ERP projects (~10-100 users)Vendors to watch: Netsuite (SaaS) SAP B1 Priority One1 Tafnit Local Support Microsoft NAV Oracle Kav Infor M3 QAD Comax This analysis Aman should be Aviv used with its supporting documents Market Presence Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph
  37. 37. Selected wins ERP – 2012 (Partial list)Oracle: Isracard (One1), Fundtech (PWC), Even Keisar (Unitask), Soda Stream (Advantech), Ceragon (One1), Allot (Advantech), Phibro (Unitask), Defense organization Upgrades R12: Open university (Yael), Ormat (One1), Rapa (Unitask), Sanfrost (One1), Rafael, Bezeq International, Orad, Applied Materials (One1) Expansions/special modules: Tnuva Dairies logistics, Tnuva Mutagim, CAL – Advanced procurement, GRC; HOT Mobile – merge with Mirs; Objet – merge with Stratasys and rollout (Advantech); PLM (Agile) – Dialogic, SolarEdge, Bright Source, Syneron, Mobile Access, AVT, MER Group, RAD, Powermat, Audiocodes; Demantra – Pelephone Fusion HCM: Bezeq International Taleo: Defense organization Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 37 graph
  38. 38. Selected wins ERP – 2012 (Partial list)SAP: Avgol (Advantech), PCB – All in One (Malam-Team), Camteck - All in One (Taldor), Mevaker Hamedina (Malam-Team), Machon Hatkanim (Ness) Expansions/ Modules: Hagichon SAP OS (Malam-Team), Project Managememt module Netafim (Malam-Team), Bank Israel HR module (Malam-Team), Rakevet Israel PM moked and module (Malam-Team) Rollouts: Gilat (Malam-Team), Diplomat (Malam-Team), Pma (Taldor) Upgrades: Merkavim (Taldor), Albad (Taldor), Colmobil (One1 – Xact), Clal (One1 – Xact) Successfactors (HCM – SaaS): Amdocs Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 38 graph
  39. 39. Selected wins ERP – 2012 (Partial list)Aman: Zameret Finance, Naamat-Histadrut,One1ERP: Gderot, Modi Keramica, Halikud, Snack Time, Hevel Maon, Beit Haemek Biological Industries, Amicotube, Rosh Hashmal, Caesarea development company, Nie Eliyahu, Ramat Hakovesh, Yafe Hod, Ganigar, Negev Ceramics MarlogMicrosoft: NAV: Lubinski (Prodware), Scheffer AX: Dorad (Prodware), Hod Assaf, Of Oz, CEVA MIS, Kenes International, Kranot Hashotrim, Sodasko, Amot, Amsalem Touism Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 39 graph
  40. 40. ERP Consultants - Partial List Accenture  Nextep (Hasas Bashan) Bit-Plus  OIC Daat (Eli Grumet)  Seker Deloitte Touche  That’s IT Ernst & Young  TCS Israel - Tata Gabi Ron  Tulip HMS  Value Plus (SAP) IT Solutions  Several Independent advisors Meteor (Alphabetical order, not a ranking!) Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph
  41. 41. EPM packagesBudget Planning, report consolidation, financial disclosure Package Rep in Israel Integrators HMS, Business & Decisions, Nellarmonia, Oracle Hyperion - Oracle Oracle Israel consulting IBM – TM1 IBM Israel Byconix, Ernst & Young, Ness-Gilon, Libi IBM - Cognos planning IBM Israel Libi, Ness-Gilon IBM - Clarity IBM Israel Tulip, Libi Ness, IBM, HP, Advantech, HMS, Malam-Team, Opisoft, SAP BPC + SM SAP Israel Matrix, Ness Power OLAP Top-IT (Opisoft), Xioma Top-IT (Opisoft), Gilon SAS Mia computers Mia computers CFODREAM The 7th Dimension The 7th Dimension Global - Spreadsheet server (Spreadsheet Yael software Yael Software automation) Gomla (mainly Costing) Gomla Gomla Palo (open source OLAP) Ness Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph
  42. 42. EPM tools Israeli positioning - 2013 Israeli Market Positioning 1Q12 Oracle Local Support IBM SAP SAS Spreadsheet server CFODream This analysis should be used PowerOLAPGomla with its supporting documents Market Presence Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph
  43. 43. HR and Talent management acquisitions Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph 43
  44. 44. Recruitment 2013 Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph 44
  45. 45. Einat Shimoni’s work Copyright@2013Do not remove source or attributionfrom any slide, graph or portion of 45 graph
  46. 46. HCM – Israel trends Renewed interest in HR systems, recruitment and LMS About 6 different tools deployed in a typical organization Time and attendance, payroll, HR, LMS, Employee records, recruitment…Preference to suites that include all integrated capabilitiesSaaS is catching on Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 46 graph
  47. 47. HCM – Israel trendsChallenges: Lack of budget Most orgs don’t perceive HCM as strategic or important Culture conflict – IT thinks “HR people aren’t living and breathing data” Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 47 graph
  48. 48. BI, Analytics & Big Data
  49. 49. Analytics & BI GenerationsStructured data Structured data Structured data Unstructured dataDW updated once DW updated DW updated Real timea day frequently analysis of data frequently “on the move”Static Reports BI insights linked to Use of in-memory operational processes Interactive Usage of dataPassive BI analysis mining tools to Proactive BI create newCentral data approach Predictive analytics insights Central data approach Self service Advanced We are here visualization Gen. 1: Gen. 2: Gen. 3: Gen. 4: Passive BI Active BI Active Analytics Big data analytics IT is the boss IT is the boss End user is boss End user is boss Classic DW model Distributed data Einat Shimoni’s work Copyright@2013 Do not remove source or attribution model from any slide, graph or portion of graph
  50. 50. BI State of the Market: Major changes aheadOne of the most adopted technologies (after ERP) - 68% of large organizations (Source: Computer Economics)But still one of the most innovative areasNext few years will focus on analytics, self service, visualizationWhat about big data? Big data will “meet” these trends and empower them Will be an enabler for new type of analytic solutions Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph 50
  51. 51. Big data’s 3 I’s (as opposed to the 3 V’s)Source: http://www.forbes.com/sites/davefeinleib/2012/07/24/big-data-trends/ Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 51 graph
  52. 52. The natural evolution The top performers (“high digital IQ”) will lead the way into big data, and they are preparing for it Source: PWC Digital IQ survey Source: http://www.forbes.com/sites/davefeinleib/2012/07/24/big-data-trends/ Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 52 graph
  53. 53. Big Data in Israel?My organization will enter into a big data project Yes 23% No 77% Source: STKI Survey 2013 Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 53 graph
  54. 54. We now create as much information every two days as we didfrom the dawn of civilization to 2003 (Source: IBM CMO Study) Top 3 concerns: • Data explosion • Social media • Growth of channel & device options Source: IBM CMO study Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 54 graph
  55. 55. Small data = the new big data Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 55 graph
  56. 56. Too much focus on “big”Big data is less relevant, right data is most important: how to get the right data in real time?It’s what you do with the data that makes the differenceThe challenge :convert data into actionable info.Data Scientists will play the most important role Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph 56
  57. 57. Wanted: Data ScientistData ScientistThe Hottest Job You Havent Heard Of• Salary: $140K - $200K• Major staff shortage: • McKinsey: By 2018, the U.S alone could face a shortage of 140,000-190,000 people (2008-2018: 10 years cycle for next gen. graduates) • Gartner: By 2015, big data demand will generate 1 million jobs in G1000 but only one- third of those jobs will be filled • Informationweek: 18% of big data-focused companies want to increase staff by 30% in the next two years, 53% expect it will be hard Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 57 graph
  58. 58. Data ScientistSkills (cross-disciplines): Structured & unstructured data Computer Science (also from real-time streams) Java programming Statistics MBA Machine-learning algorithms NLP Statistics Business concepts (MBAs) Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 58 graph
  59. 59. An open source toolkit for the data scientist Einat Shimoni’s work Copyright@2013 Do not remove source or attribution Source: http://www.datasciencetoolkit.org/ from any slide, graph or portion of graph
  60. 60. Kaggle: data scientists outsourcing via competitions Thousands of experts from 100 countries and 200 universities Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph 60
  61. 61. Big Data business valueSource: http://www.mckinsey.com/insights/mgi/research/technology_and_innovation/big_data_the_next_frontier_for_innovation Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 61 graph
  62. 62. Example of Big Data analytics usage (Source: IBM) Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph
  63. 63. Example of Big Data analytics usage (Source: SAS) Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph
  64. 64. Telematics car insuranceSource: http://www.ingenie.com/telematics Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph
  65. 65. Internet of thingsWill be THE driver for big data transformational “WOW” projects: Real usage-based pricing (Insurance, taxes) Smart city Health management  Weather… Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph 65
  66. 66. MEGA Trend – BI ownership is shifting 2. Business1. IT controls BI users control BI 3. IT will establish best practices and COE Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph 66
  67. 67. MEGA Trend – BI ownership is shifting Business users will be the owners of BI and analyticsBy 2014, 40% of BI purchasing will be business-led (Gartner)IT will focus on data quality and access + effective channels to BIBenefits: operational efficiency for IT (reporting and analysis done by LOBs), agility, usability, relevance, fast deploymentThe price: consistency, integration, central control Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph 67
  68. 68. Roles and organization of the BI department will changeLess people creating reports at the BI departmentMore BI will be done in LOBs by analysts / key users and hopefully new types of users – knowledge workers (self service)BI department will focus on: Data governance, central definitions and models Data quality issues Center of Excellence for guiding users Creating effective channels to access the data  Search based BI portal Visualization tools Self service Data discovery Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph 68
  69. 69. Data, data everywhere - but what to do with it all? Data explosion! Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 69 graph
  70. 70. Predictive analysisIts tough to make predictions, especially about the future (Yogi Berra) Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph 70
  71. 71. Finally – from “BI” to “Analysis”From descriptive to diagnostic (Gartner)From “what happened” to “what is likely to happen”?From queries to discoveries Analytics is king Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 71 graph
  72. 72. Information design3D visualizationDesign = navigationAnimation!Information designInteractive analysis David McCandless* Recommended reading:TED Talk by David McCandless (Information is beautiful blog):http://www.ted.com/talks/david_mccandless_the_beauty_of_data_visualization.html Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph 72
  73. 73. “let the dataset change your mindset”- Hans Rosling Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph 73
  74. 74. BI reports will look less like this: Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph 74
  75. 75. And more like this: Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph 75
  76. 76. Visual.lyVisual storytellingConsumer-level ease of use Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph 76
  77. 77. Piktochart pick a theme Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph 77
  78. 78. Infogr.am Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph 78
  79. 79. Impressive visualization examples One Week of Twitter Conversations by People Working at TwitterSource: http://infosthetics.com Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph 79
  80. 80. Impressive visualization examples (Animated) OrgOrgChart: The Dynamic Organization of Autodesk (8000 employees) over 4 yearsSource: http://infosthetics.com Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph 80
  81. 81. Search-based BI PortalTraditional BI portal: a single place where all reports are organized by categoriesSearch based BI portal: a user enters keywords that describe the information.Israeli project 2012 example: Harel (Eternity) Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 81 graph
  82. 82. BI & Analysis General Platforms (Part 1): Package Rep in Israel Integrators Matrix BI, Advantech, Taldor, Malam-Team, One1 (+Xact), Ness-Gilon, SAP BW + SAP Business Objects, SAP Israel Skywind, Consist, Point of View, IBM, Data Cubes, VisionBI, Active Predictive Analysis (new) View, HP, Eternity, BICS, Xioma, Opisoft Eternity, Opisoft, Ness-Gilon, ONE1 BI, Matrix BI, Consist, Advantech,Microsoft (SQL, Excel, SPS, PowerPivot) Microsoft Israel Bynet SW, Elad, Malam-Team, Libi, Top-soft, Enix (Experis), Data Cube, Vision BI, MCS, Verasiti, Naya, SolidBI, MOSS partners Libi, Opisoft, Seven-D, Ness-Gilon, Consist, Eternity, Advantech, IBM, IBM – Cognos IBM Israel Mirkam (Energy), Malam-Team, ONE1 BI, Normative, Eltel, Matrix BI IBI - WebFOCUS Omnitech (SRL) Malam-Team, Ness-Gilon, ALD Oracle OBI EE Oracle Consulting, Taldor, Ness-Gilon, Data Cube, Vision BI, Enix Oracle Israel (Experis), Business & Decisions, Advantech, Eternity, Yael, IBM, ONE1 Oracle BI Apps (prepackaged BI for BI, Malam-Team, Matrix BI Oracle ERP, Siebel etc.) Point of View 2008 Point of View Consist, DBNet, Ness Matach, BDOEinat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of Pyramid Analytics Malam-Team Malam-Team, Eternity, Normative, VisionBI, Datacube, Opisoft graph
  83. 83. BI & Analysis General Platforms (Part 2): Package Rep in Israel Integrators SPSS IBM Genius, IBM - GBS, Matrix BI Mia computers, Ness-Gilon, Pareto, HMS, Antropy, Liran Lavi, SAS Mia Computers Goldmines Panorama Matrix BI, Ness-Gilon, Consist, Data Cube, ONE1 BI, Business Panorama Novaview, Necto Solutions, Citrine BI, VisionBI, Eternity, Opisoft Microstrategy Mittwoch Mittwoch Sisense One1 One1Mulecular BI (based on Microsoft CRM + Advantech Advantech Microsoft BI) Pentaho (Open source BI) Eternity, Tikal, Malam-Team Palo (Open source BI) Ness-Gilon Jaspersoft (Open Source BI) R Statistics (Open Source Analytics) Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph
  84. 84. Data discovery and Visualization tools: Package Rep in Israel Integrators Qlikview Israel, Datamind, Complete ,Tirosh , Servit ,Enix (Experis), Qlikview Hilan Ludan, Libi, FBC, Qset, Green House, Oregano,Menahel4U, Anagal, DtBit,Contel Ness-Gilon, ONE1 BI, Malam-Team, MatrixBI Spotfire (Tibco) Yael Software Yael Software, Ness-Gilon Tableau SIT, Gstat SIT, Gstat, VisionBI, Consist Microstrategy Visual Insight I.E Mittwoch I.E Mittwoch New - SAP Visual Intelligence SAP IsraelNew -Oracle Endeca Information Discovery Oracle Dundas - Visualization Matrix Matrix Microsoft - Powerview Microsoft Microsoft BI partners IBM – Cognos Insight IBM Libi, other Cognos implementers New - SAS Visual Analytics Mia computers Mia computers Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph
  85. 85. Front end BI and data discovery tools - 2013 Israeli Market Positioning 1Q12New players to watch: Oracle Endeca SAP BI SAP Visual Intelligence Data Qlikview IBM discovery Sisense (One1) Microsoft * This distinction Oracle Local Support will soon be Web focus irrelevant Panorama SAS Spotfire Pyramid analytics This analysis Tableau should be used with its supporting documents Market Presence Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph
  86. 86. Analytic & data mining tools - 2013Players to watch:Spotfire (Tibco)SAP Predictive analysis SAS Local Support IBM This analysis should be used R statistics with its (open source) supporting documents Market Presence Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph
  87. 87. BI/Analytics Selected wins – 2012 (Partial list)BI 4 – Business Objects: Haifa university, Bank Leumi, Bank Poalim, Harel, Sonol, M. of Health (BO on BW – Malam-Team), Bank Israel – for SAP HR, Teva, Camtech, Diplomat, PCB, Mekorot, Merchav (of Keter), Palram, Maccabi, IEC, Migdal, IDF, Gilat, Sonol, Bank Leumi Lemashkantaot (Ness) – new project, 888 (Matrix), Paz (Matrix), Telzer communication 019 (Matrix), Amdocs (Matrix), Nice (Matrix), Comverse (Matrix)  Mobile BI – Sonol, Paz, Fiat, Coca Cola, Novolog, DiplomatOracle: BI Apps – Plasson (Ness-Gilon)Cognos: Ten10 (Malam-Team), Teva (Malam-Team, Libi, Matrix), expansions and projects in Harel (Libi), Bank Poalim (Libi), Orbotech (Libi), Nice (Libi), Amdocs, Eliyahu (Libi), Meuchedet (Libi, Flying Cargo (Libi), H&M (Libi)Web Focus: Jerusalem municipality IT KPIs (Malam-Team)Microsoft: Tabular Model – CAL (Eternity), Visionize, Conduit, Intel, Direct Insurance (Data Cube) – in memory, Opticana (Data Cube) – in memory, Dashboard – Manbas Ort (Matrix),Qlikview: Elbit (Qlikview Israel), Shaam (Malam-Team and Matrix BI), MaaZ (Malam-Team), Telit, Waze, Playtica, Expansions in Police and ElbitSAS: Dorad, Paz, Israel stock exchange, Israel Securities Authority. Expansions in Eliyahu Insurance, Social security Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 87 graph
  88. 88. BI consultantsBI Consulting companies: B-Pro NugamiAll BI integrators typically also provide some consulting services Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 88 graph
  89. 89. Big Data analytical solutions (some examples)Software AG – Terracota (Direct Insurance, Bank Leumi)EDMT on Sybase IQIBM i2 Link analysis (Matrix – Partner) for defense marketSAS high-performance analytical solutionsSAP Hana (integ: Matrix, Ness, IBM, HP, ONE – XACT, VisionBI) Clients – IDF, IEC, BankAnd more… Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 89 graph
  90. 90. MDM/ Data Hub technologies in Israel Package Rep in Israel Integrators Matrix (+BeyondIT), Yael, Oracle Siebel UCM Oracle Israel Taldor SAP MDM – MDS, MDG SAP Israel Ness, Malam-Team HP IBM IBM Israel IBM, Opisoft, Matrix (+acquired Initiate) PIM - QAD SIT SIT Tibco (CIM – product data, Telecom) Yael YaelInformatica (acquired Syperian, PIM - Heiler) Aman AmanMicrosoft Master Data Services - SQL 2008 R2 Matrix + other potential Microsoft (Stratature acquisition) partners Teradata MDM (+i2) Mittwoch Mittwoch Open Source MDM: Talend Ness-Gilon Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph
  91. 91. CRM & CEM
  92. 92. Customer Experience Management Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 92 graph
  93. 93. Why is CX such a big deal now?Today, 84% of customers will complain or tell others of a badcustomer experience, compared to just 67% in 2006Source: ClearAction Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 93 graph
  94. 94. Client expectations have changedDon’t expect clients to consider your channel constraints while performing different processesClients expect a continuous (“omni-channel”) experience that can start with one channel and continue seamlessly to the nextThey expect to have one true consistent identityCRM (internal) users’ expectations changing as well (mobile devices, ease-of-use / better UI, social) Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 94 graph
  95. 95. What is CEM?“Companies that makes it easier and nicerfor customers to get what they need arethe companies that customers will saygood things about and come back to”.(ClearAction blog) Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph 95
  96. 96. Distribution of interactions by channel Worldwide channel adoption (Aberdeen):Source: STKI Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 96 graph
  97. 97. Channels by important for customer servicePhone (2.57) Social media (5)Web (2.71) Email (5.17)Mobile (3.14) Kiosk/POS (5.17)Face-to-face (4.83) * Importance was rated from 1-6 (1 – most important) Source: STKI survey Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 97 graph
  98. 98. NBA – high benefits but still under 50% use (among “best in class” multi channel CC companies)Source: Aberdeen Multi Channel contact center report 2012 Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 98 graph
  99. 99. Customer experience insight improves results Source: Aberdeen Multi Channel contact center report 2012 Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 99 graph
  100. 100. CIO-CMO conflict Gartner: Through 2016, 80% of marketing organizations will source 80% of their technology needs externallyConflict of cultures: CIO: standards, whole picture / architecture, prefers to take more time to “get it right” CMO: time-to-market is everything, will accept mistakes as a givenIn STKI WCM round table (2012) marketing people showed a clear preference to open source tools while IT people prefered MSFT/ SPS Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 100 graph
  101. 101. Non-stop Customer Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 101 graph
  102. 102. STKI Cynefin IT FrameworkAlways addressableemployees & customers(non-stop customer model) Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 10 graph
  103. 103. Major changes: how will they affect you? From: To: Result:Understanding markets Understanding Analytics, big data individualsCustomer centric Customer facing ChannelsTransactions RelationshipsMulti channels Omni channelClients Empowered clientsSeparate marketing, Non-stop customer New necessary role:sales and services Customer Experience Manager Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 103 graph
  104. 104. Social media98% using social media, 60% plan to increase but is there an ROI? Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 104 graph
  105. 105. Social media marketing is mostly failing Source: http://leaderswest.com/2012/12/14/people-dont-like-social-media-marketing/ Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph 10
  106. 106. Social media marketing is mostly failing Source: http://leaderswest.com/2012/12/14/people-dont-like-social-media-marketing/ Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 10 graph
  107. 107. 10
  108. 108. We are measuring what’s easy and not what counts Source: SIIA Marketing report Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 10 graph
  109. 109. Social Media RegulationFederal Financial Institution Council (FFIEC), is issuing proposedguidance titled: “Social Media: Consumer Compliance RiskManagement Guidance” to address the applicability of consumerprotection and compliance laws, regulations, and policies toactivities conducted via social media. Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 109 graph
  110. 110. Sentiment analysis for reputational risksSentiment analysis is one of the tools used to manage Reputational risksVerint acquired Focalpoint (partner – HMS) Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of 110 graph
  111. 111. CRM Packages & Integrators in Israel (Part 1): Package Description Rep in Israel IntegratorsOracle Fusion CRM SaaS and on-premise Oracle Israel ManofIT, Unitask, Taldor Taldor, IBM, Matrix (BeyondIT), Unitask Oracle – Siebel On-premise CRM suite Oracle Israel (+Exscientia), TATA-TCS, Yael Rightnow Service multi-channel, SaaS Oracle IsraelOracle SCOD: Siebel Taldor, ManofIT, Unitask (+Axcentia), On-demand Oracle Israel on-Demand Yael Oracle e-Business CRM modules on premise Oracle Israel Yael, ONE1, Oracle, HP, Advantech CRMOracle - Peoplesoft CRM suite on premise Oracle Israel Matrix Blat-Lapidot, Service Wise, ONE1, Salesforce.com SaaS CRM suite Salesforce Cloudius, Balink Ness, Advantech, Taldor, Explore, SAP CRM CRM suite on premise / SaaS SAP Israel ValuePlus, HP, Fishman Dambo Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph
  112. 112. CRM Packages & Integrators in Israel (Part 2): Package Description Rep in Israel Integrators MEGA Center On premise Yael Yael on-premise, hosted, or SaaS Partial list: Matrix, ,Elad, e4D, Advantech, Microsoft New version (“Polaris”) on Microsoft Israel Malam-Team, Aman, Prodware, SIT,Dynamics CRM and off-premise Ness, One1, Webox (Cloud), YouCC… Pivotal On premise One1 ONE1Onyx (Consona) On premise IT Navigator IT Navigator Netsuite SaaS NetCloud MyBusiness SaaS MyBusiness MyBusinessAmdocs (Clarify) On Premise Amdocs Amdocs Cemax On Premise Cemax Cemax Zoho CRM SaaS HolisticCRM HolisticCRM SugarCRM: www.sugarcrm.org.il Open Source options: Vtiger (Hebrew support): http://forge.vtiger.com/projects/vtgheb Einat Shimoni’s work Copyright@2013 Do not remove source or attribution from any slide, graph or portion of graph

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