1. Auto-Owners
Auto Owners and
ServiceMaster Clean
Emergency Miti ti
E Mitigation
Program
© 2011 ServiceMaster Clean. All rights reserved.

2. The ServiceMaster Commitment
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3. Emergency Mitigation
Program Overview
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4. Mitigation vendor of 1st referral
Emergency mitigation includes:
• Water
• Fire ServiceMaster Clean
• Smoke will respond
• Odor 24/7/365
• Vandalism
• Trauma Clean up
T Cl
© 2011 ServiceMaster Clean. All rights reserved.

5. Program benefits
Access to our Quality Restoration Vendor
network provides:
• Consistency and quality process for all mitigation
• Restoration vs. replacement
• Standardized labor and equipment charges
• Enhanced customer service
© 2011 ServiceMaster Clean. All rights reserved.

6. Quality Restoration Vendors
The Best In Class Businesses
Best in: Response
Best in: Speed
Best in: Local coverage and capacity
Best in: Industry certification standards
Best in: Consistency and accountability
Best in: Technical and quality services
Best in: Customer service
© 2011 ServiceMaster Clean. All rights reserved.

7. The claims process
Assignment Crew arrives
Report claim dispatched Crew begins
to
t SMC within 45
ithi within 2 4
2-4 work
k
minutes hours
Phone: Crew arrives onsite:
1-800-RESPOND • Inspect the site
1-800-737-7663 • Scope the loss
Email: • Explain mitigation process
claimscapture@smclean.com
claimscapture@smclean com
© 2011 ServiceMaster Clean. All rights reserved.

8. The claims process (continued)
Initial upload Update to Final upload within
within 24 hours to g j
agent/adjuster 4 business days to
y
XactAnalysis within 24 hours XactAnalysis
Claim reviewed for Claim reviewed for
accuracy and consistency accuracy and consistency
by SMC Review Queue by SMC Review Queue
and submitted for payment
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9. Call ServiceMaster Clean
for your next emergency
mitigation need.
© 2011 ServiceMaster Clean. All rights reserved.