Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Postal Guide Jan 2010


Published on

Postal Guide for 2010

  • Be the first to comment

Postal Guide Jan 2010

  1. 1. A Customer’s Guide to Mailing JANUARY 2010 1
  2. 2. Price List Notice 123, Price List, contains domestic and international prices, and fees in a concise and accessible manner. Available from larger Post Offices or on Postal Explorer at
  3. 3. Welcome 1
  4. 4. This guide will explain your options for mailing and help you choose the services that are best for you. For more than 225 years our goal has been to serve all customers, and we will continue to connect people at home and abroad for generations to come.
  5. 5. Welcome to the U.S. Postal Service What Are You Mailing? Domestic 4 What Are You Mailing? International 5 Choosing a Service for Mailing 6 Adding Extra Services 8 Examples of Smart Choices 10 Addressing Your Mail 12 Preparing Packages 14 Tips and Tools for Measuring Letters 16 and Large Envelopes Tips and Tools for Measuring Packages 18 Flat Rate Quick Reference 19 Sending and Receiving Mail 20 Other Products and Services 22 Tips for Frequent Mailers and 23 Small Businesses Index 24
  6. 6. What Are You Mailing? Domestic Postcards Letters Maximum thickness 0.016 inch Maximum thickness 1/4 inch Large Envelopes Packages Maximum length plus girth 108 inches Maximum thickness 3/4 inch (130 inches for Parcel Post) 4
  7. 7. Knowing the shape of your mail determines the price you will pay. International Postcards Letters 5-1/2" 5-1/2" Maximum thickness 0.016 inch Maximum thickness 1/4 inch Large Envelopes Packages Maximum thickness 3/4 inch Maximum dimensions vary by Country 5
  8. 8. Choosing a Service for Mailing Shape + Speed + Cost = Service 1–2 days $$$ Express Mail money-back based on weight, guarantee and distance 70lbs or less 1–3 days $$ Priority Mail on average based on weight, shape, and distance 70lbs or less 1–3 days $ First-Class Mail 13oz or less based on weight and shape 3.5oz or less 2–8 days* $ Parcel Post based on weight, shape, and distance 70lbs or less 2–8 days* $ Media Mail based on weight 70lbs or less * Except off shore locations 6
  9. 9. Several mailing services are available to fit your needs. Express Mail ® Letters, large or thick envelopes, tubes, and packages containing mailable items can be sent using Express Mail. This money-back guaranteed service includes tracking and insurance up to $100. Additional insurance up to $5,000 may be purchased for merchandise. Sunday and holiday delivery is available to many destinations for an additional Fee. Express Mail envelopes and boxes are available at Speed depends on distance. Mail the Post Office™. takes longer to travel across the country than to travel across town. Priority Mail ® Large or thick envelopes, tubes, and packages containing mailable Flat Rate Envelopes let you send items can be sent using Priority Mail. This service is typically your items for one low price regardless used to send documents, gifts, and merchandise. Priority Mail of how much it weighs up to 70lbs. Flat Rate Envelopes are available for envelopes and boxes are available at many Post Offices and can be Express Mail and Priority Mail. ordered from First-Class Mail ® Flat Rate Boxes are available for Priority Mail in four convenient sizes. Postcards, letters, large envelopes, and small packages can be sent using First-Class Mail. This service is typically used for personal and See page 19 for additional details and sizes. business correspondence and bills. Parcel Post ® Calculate Postage for the shape, Small and large packages, thick envelopes, and tubes containing weight, and destination of your mail gifts and merchandise can be sent using Parcel Post. at Media Mail™ Small and large packages and thick envelopes can be sent using Media Mail. Contents are limited to books, manuscripts, sound recordings, and other certain educational materials. Informally called “Book Rate”, Media Mail cannot contain advertising, except eligible books may contain incidental announcements of books. 7
  10. 10. Adding Extra Services Proof Protection Confirmation of mailing in transit at delivery Express Mail Receipt provided at Insured Mail Date and time of delivery time of mailing ($100 coverage provided included, more can Signature of recipient be added) available upon request Priority Mail Certificate of Mailing Insured Mail Certified Mail Registered Mail Delivery Confirmation Signature Confirmation Registered Mail First-Class Mail Certificate of Mailing Insured Mail Certified Mail Registered Mail Delivery Confirmation* Signature Confirmation* Registered Mail Parcel Post Certificate of Mailing Insured Mail Delivery Confirmation* Media Mail Signature Confirmation* Forms and labels for extra Most extra services provide *for packages only services are available in your proof of mailing. Post Office lobby or from your rural letter carrier. 8
  11. 11. Extra services can provide additional protection and peace of mind. Delivery information is available: Certificate of Mailing by printed copy Provides evidence of mailing. at Certified Mail™ by calling 1·800·222·1811 Provides proof of mailing at time of mailing and the date and time of delivery or attempted delivery. Return Receipt can be added to confirm delivery. Most indemnity claims for Insured Mail Insured, Registered Mail, or Express Mail can be filed at any Provides coverage against loss or damage up to $5,000. Post Office or online. For more Fee based on value of item. information go to your local Post For items insured for more than $200, Return Receipt can be added Office or visit to confirm delivery. Return Receipt provides a Registered Mail™ postcard or electronic notification Provides maximum security. Includes proof of mailing at time of mailing with the date of delivery and and the date and time of delivery or attempted delivery. Insurance can recipient signature. be added up to $25,000. Fee based on value of item. Restricted Delivery confirms Return Receipt can be added to confirm delivery. that only a specified person, or authorized agent, will receive Delivery Confirmation™ a piece of mail. This service is Provides the date and time of delivery or attempted delivery. available only if you also purchase Free when you print Priority Mail postage from Certified Mail, Insured Mail (over $200), or Registered Mail. Signature Confirmation™ Provides the date and time of delivery or attempted delivery and Many of these extra services are the name of the person who signed for the item. You can request a available for international mail. printed copy of the signature. A lower price is available when you print Priority Mail postage from Prices and fees can be found in the Notice 123 Price List on Postal Explorer at 9
  12. 12. Examples of Smart Choices These examples show how mailing services can be combined to meet your needs. Example 1: Sending a Valuable Item Jane’s niece is getting married next month, and Jane wants to send a piece of heirloom jewelry to the bride. The jewelry has a lot of sentimental value, so Jane wants to be sure that it will arrive safely. Jane identifies three possible options: $$$ Option A Express Mail Express Mail automatically includes insurance up to $100 and guarantees delivery to Jane’s niece in 1 to 2 days. Additional insurance may be purchased. Jane will also receive a mailing receipt and confirmation that the package has been delivered and has been signed for by her niece. $$ Option B First-Class Mail Package with Registered Mail First-Class Mail offers delivery at a low cost and can be combined with Registered Mail, a service that provides the highest level of mail security during transit. Insurance can be purchased for items up to $25,000 in material, but not sentimental, value. $ Option C First-Class Mail Package with Insurance First-Class Mail offers delivery at a low cost and can be combined with insurance for up to $5,000. Insured Mail will cover the jewelry’s material value should the piece get lost or damaged, but it cannot cover its sentimental value. Jane’s Decision Jane decides that speed is less of a priority than security. Jane chooses First-Class Mail, and, because the jewelry has greater sentimental than monetary value, she decides to add Registered Mail service so she can feel confident that her heirloom will be as secure as possible during transit. 10
  13. 13. Example 2: Sending an Important Document Maria recently sold her car and needs to transfer the title to the new owner. Maria wants to be certain that the new owner gets the title to complete the sale. Maria considers these options: Option A Express Mail $$$ Express Mail will arrive at many locations the day after it is mailed. Express Mail also provides Maria with proof that she mailed the title, the ability to track it online or by phone, and notification that it was delivered. Maria can also request a copy of the recipient’s signature. Option B Priority Mail with Confirmation Service $$ Priority Mail will get the title to its destination in 1-5 days. Maria could add Delivery Confirmation, which lets her obtain delivery information online or by phone. If Maria uses Signature Confirmation she gets the same delivery information, plus she can request a copy of the recipient’s signature. Option C First-Class Mail with Certified Mail and Return Receipt $ First-Class Mail will get the title to its destination in 1 to 5 days. Certified Mail with Return Receipt will give Maria proof that she mailed the title and will return a card to her with the date the title was delivered and the signature of the person who received it. Maria’s Decision Maria wants a copy of the signature returned to her to prove that the title was delivered, and she wants to get the lowest price she can. Maria decides that First-Class Mail with Certified Mail and Return Receipt is the best option. 11
  14. 14. Addressing Your Mail The accuracy of the address affects the speed and handling of your mail. Return Address Extra Services Postage Print or type your address in the Place labels for extra services Use stamps, a postage meter, or a upper left corner on the front of above the delivery address and to PC Postage system to affix the correct the envelope. the right of the return address, or amount. You can calculate postage to the left of the postage. online at Recipient Name Name of Organization Street Address Use a Post Office box or street address, but not both. If the address also has a directional Apartment or Suite Number (for instance, NW for The correct apartment or suite Northwest), be sure to number helps to ensure delivery to use it. There may be more the right location. than one Main Street. City, State, and ZIP Code To find the correct spelling of a city name or to find a ZIP Code, visit or call 1·800·ASK·USPS. Using the correct ZIP Code helps to direct your mail more efficiently and accurately. 12
  15. 15. Abbreviations AL Alabama AK Alaska AS American Samoa AZ Arizona AR Arkansas CA California CO Colorado CT Connecticut Envelopes DE DC Delaware District of Columbia Letters, bills, greeting cards, FL Florida and other documents can be GA Georgia sent in standard white, manila, or recycled paper envelopes. Items Addressing GU HI Guam Hawaii Placement ID Idaho needing extra protection can be Print the delivery and return IL Illinois sent in bubble-lined, padded paper, IN Indiana addresses on the same side of your or waterproof envelopes. These IA Iowa envelope or card. The addresses envelopes, along with stationery KS Kansas should be written parallel to the and prepaid First-Class Mail KY Kentucky longest side. LA Louisiana postcards and envelopes, can be purchased at the Post Office. ME Maine Legible MD Maryland Print or type clearly with a pen or MA Massachusetts Express Mail and Priority permanent marker so the address MI Michigan Mail envelopes are available at MN Minnesota is legible from an arm’s length away. your Post Office or visit www.usps. MS Mississippi Do not use commas or periods. com for items sent using either MO Missouri of these services. You must use MT Montana Return Address the USPS-provided address label NE Nebraska A return address is required on NV Nevada for Express Mail. most mail. NH New Hampshire NJ New Jersey Online Shipping Labels Express Mail® NM New Mexico Express Mail and Priority Mail For Express Mail, you must use NY New York postage prices are lower when you the address labels provided by the NC North Carolina print your postage online using Post Office. ND North Dakota Click-N-Ship. Delivery Confirmation OH Ohio OK Oklahoma is provided free for all Domestic Military Mail OR Oregon Priority Mail sent with Click-N-Ship Military addresses must show the PA Pennsylvania postage. Most international postage full name with middle name or PR Puerto Rico may be purchased online for Global initial and the PSC number, unit RI Rhode Island Express Guaranteed, Express number, or ship name. Replace the SC South Carolina Mail International, and Priority SD South Dakota city name with APO, FPO or DPO, Mail International. You will save on TN Tennessee and the state with AA, AE, or AP, and TX Texas International shipments when use a special ZIP Code. UT Utah printing and paying for postage VT Vermont using Click-N-Ship. You can arrange VI Virgin Islands for free Carrier Pickup online. VA Virginia Learn more about Click-N-Ship at WA Washington WV West Virginia WI Wisconsin WY Wyoming 13
  16. 16. Preparing Packages Careful preparation of your package helps to ensure safe delivery. The Box Cushioning Sealing Choose a box with enough room Place the cushioning all around Tape the opening of your box and for cushioning material around your item or items. You can use reinforce all seams with 2-inch-wide the contents. Sturdy paperboard newspaper, “foam peanuts,” or tape. Use clear or brown packaging or corrugated fiberboard boxes shredded paper. Close and shake tape, reinforced packing tape, or are best for weights up to the box to see if you have enough paper tape. Do not use cord, string, 10 pounds. If you are reusing a box, cushioning. If you hear items twine, masking or cellophane tape. totally remove or obliterate all shifting, add more cushioning. Place a strip of clear packaging previous labels and markings with Placing an extra address label tape over your label to prevent heavy black marker. with the delivery and return the address from smearing. addresses inside the package will Where to Find Boxes ensure that the item can be You can purchase boxes and delivered in case the outside label tubes of various sizes at most Post becomes damaged or falls off. Offices. Express Mail and Priority Mail boxes are available free at the Mailing Fragile Items Post Office for items sent using Use foamed plastic or padding to either of these services. While you protect your items, placing the are not required to use the free cushioning inside hollow items as packaging for these services, you well. Mark the package “Fragile” or must use the address label provided mark “Perishable” on packages that by the Post Office for Express Mail. contain food or other items that can To order Express Mail or Priority spoil. Careful packaging is the Mail boxes at no extra charge, best way to safeguard your valuable call 1·800·222·1811 or visit items against damage. and click on Order Supplies. Mailing Heavy Items If you are mailing a very heavy or very dense item, start with a sturdy box, pack the contents securely with a strong material for bracing to prevent shifting, and tape all the edges with reinforced tape. Packages heavier than 70 pounds cannot be mailed. 14
  17. 17. Return Address Extra Services Postage Print or type your address in Place labels for extra services Use stamps, a postage meter, or the upper left corner on the above the delivery address and a PC Postage system to affix the same side of the package to the right of the return address, correct amount. You can calculate as the delivery address. or to the left of the delivery address. and purchase postage online at Delivery Address Print or type the delivery address parallel to the longest side of the package. Print or type clearly with a pen so that your address is legible from an arm’s length away. Do not use commas or periods. City, State, and ZIP Code Drop Off To find the correct spelling If your mail item weighs 13 ounces Confirmation Services of a city name and state or less, and you have affixed correct Labels for Delivery Confirmation or abbreviation or to find a ZIP postage, you can drop it into a blue Signature Confirmation are placed Code, visit collection box. If your item weighs to the left of the address label. or call 1·800·ASK·USPS. Using more than 13 ounces, and you have the correct ZIP Code helps affixed postage stamps, you must direct your mail more efficiently take it to the Post Office. and accurately. 15
  18. 18. 8 Tips and Tools for Measuring Use these rulers and guide boxes to measure letters and large envelopes. 7 1/4" 6 maximum thickness for Letters 1/4" thick 3/4" 5 maximum thickness for Large Envelopes 3/4" thick 4 maximum size for Postcards 6" long x 4-1/4" high minimum size for Postcards and Letters 3 5" long x 3-1/2" high 2 1 1 2 3 4 5 6 16
  19. 19. Once a piece of mail exceeds the maximum length, height, or thickness of one shape, it automatically gets classified as the next largest shape. maximum size for Letters Unusual Shapes and Sizes 11-1/2" long x 6-1/8" high Sometimes a piece of mail Large Envelopes exceed one of the requires additional postage letter size maximum dimensions. because it is a certain shape or size that is difficult to process on mail sorting machines. To make sure you’re paying the cor- rect postage, visit These are examples of mail that could require additional postage: square · Square envelopes · Envelopes on which the address is written parallel to the shorter edge 8 9 10 11 12 17
  20. 20. Tips and Tools for Measuring Use these guides for measuring packages 18
  21. 21. Flat Rate — Quick Reference Available for Domestic and International EXPRESS MAIL PRIORITY MAIL Flat Rate Envelope Flat Rate Envelope Large Flat Rate Box 12-1/2" x 9-1/2" 12-1/2" x 9-1/2" 12" x 12" x 5-1/2" Small Flat Rate Box APO/FPO/DPO 8-5/8" x 5-3/8" x 1-5/8" Large Flat Rate Box 12" x 12" x 5-1/2" Medium Flat Rate Boxes 13-5/8” x 11-7/8” x 3-3/8” 11" x 8-1/2" x 5-1/2" Note: Flat rate prices are available when material is sent in a USPS produced Flat Rate Envelope or Box. When sealing a Flat Rate Box or Flat Rate Envelope, the container flaps must be able to close within the normal folds. Tape may be applied to the flaps and seams to reinforce the container; provided the design of the container is not enlarged by opening the sides and the container is not reconstructed in any way. Weight restrictions for Domestic are 70 lbs. Weight restrictions for Priority Mail International are 4 lbs for the Flat Rate Envelope and Small Flat Rate Box; 20 lbs for the Medium and Large Flat Rate Box. You may order free packaging supplies at and find out more information about Priority Mail at 19
  22. 22. Sending and Receiving Mail Here are some useful mailing hints for senders and recipients. Sending Mail 1-800-222-1811 for additional Premium Forwarding Service You can send mail by: information including qualifying Going away for a while? Have · Dropping it into a blue packages or to schedule a pickup. all your mail sent to you at your collection box temporary location. · Leaving it in your home mailbox Holding Mail If you plan to be out of town on Premium Forwarding Service · Taking it to a Post Office is a domestic service that business or vacation, you may If your mail item weighs 13 ounces forwards ALL of your mail from want to temporarily stop delivery or less, and you have affixed correct your permanent address to of your mail. To have the Postal postage, you can drop it into a blue a temporary address. Service hold your mail up collection box. If your item weighs Your mail will be forwarded to to 30 days, visit, more than 13 ounces, and you have you on a weekly basis for a call 1·800·ASK·USPS, or fill out a affixed postage stamps, you must minimum of two weeks up to one “Hold Mail” form at the Post Office. take it to the Post Office. year. You do not miss important When you return, you can either pick up your mail from the Post Office or mail while you are away—all your Scheduling a Pickup have it delivered to your home. mail reaches you. One flat fee for Whether it's Carrier Pickup™ or each weekly Priority Mail shipment time-specific Pickup On Demand®, Change of Address and plus an application fee. USPS pickup options make shipping Mail Forwarding If you are a snowbird, college your packages quick and convenient. Before you move, get a copy of the student, executive, individual with Carrier Pickup is the easy, conve- Mover’s Guide from your Post Office an extended family care situation, nient way to send packages. Just and return the completed form to or away on extended vacation, submit your request online and have your letter carrier or your Post Office. all are possible candidates for your Express Mail, Priority Mail or The Mover’s Guide includes post- Premium Forwarding Service. international packages, with postage cards to help you contact banks, affixed, ready before your carrier Never again miss a mail delivery utility companies, and magazine arrives. It’s that simple! when you’re away from home. publishers with your new address. It is easy to enroll in Premium Pickup On Demand allows You can also save a trip to the Post Forwarding Service. Visit your you to schedule time-specific Office by visiting to local Post Office to enroll. pickups within a 2-hour time frame. change your address online. Fast and A letter carrier will make a special easy—takes less than five minutes. Printing Postage trip to your home for a fee, to pick Notify your Post Office at least one There is no need to go to up qualifying packages, including month before you move to ensure the Post Office. You will save domestic and international Express uninterrupted mail service. Express by printing postage online at Mail and Priority Mail, that have Mail, Priority Mail, and First-Class postage affixed. There is no Mail will be forwarded at no charge additional charge for picking up for one year. Magazines and newspa- multiple pieces of mail. Visit pers will be forwarded for 60 days. or call 20
  23. 23. Signing for Mail Confirming Delivery Perishable Items Some pieces of mail require a Visit or call Some items require special signature from the recipient at the 1·800·222·1811 to get delivery packaging or special permission to time of delivery. This includes items information on Express Mail and be mailed. Call 1·800·ASK·USPS sent with Express Mail, Certified mail with confirmation services. or visit your Post Office to find out Mail, Collect on Delivery, Insured Mail You will need the item number how to mail these items: (over $200), Registered Mail, Return from your mailing receipt or label. · Live animals Receipt, and Signature Confirmation. · Fresh fruits and vegetables Restricting Delivery · Plants Recipient Responsibilities Restricted Delivery service ensures When you sign for a piece of mail, that only a specified person (or Keep the Mail Safe: Hazardous you acknowledge delivery. The the person’s authorized agent) will and Restricted Materials Postal Service’s liability ends when receive a piece of mail. Restricted Some things cannot be mailed you sign for the mail. You may ask Delivery is available only if you also or can be mailed only in small the letter carrier for the sender’s purchase Certified Mail, Insured quantities for safety and legal name and address before you Mail (for more than $200 coverage), reasons. Some items have accept the mail. You may not open or Registered Mail. restrictions on how they can be the mail, but you may look at it as mailed, including: long as the letter carrier is holding Filing a Claim it before you choose to sign for it. · Aerosol cans You can file a claim for compen- · Firearms Delivery If Recipient Is Not Home sation for loss or damage of Insured If no one is home when the letter Mail, Registered Mail, and Express · Flammable materials carrier attempts delivery, the Mail. A claim form can be downloaded · Liquids and powders letter carrier will leave a notice and from or picked up at · Lottery tickets return the item to the Post Office. any Post Office and mailed, along · Poisons Check the notice for specific with the evidence of value, to Postal instructions or call 1·800·ASK·USPS Service Accounting Services in Some items, however, are not to have the mail redelivered. St. Louis, MO. Visit permitted in the mail, including: If the sender has not asked for or contact your local Post Office · Alcoholic beverages Restricted Delivery, the carrier for additional information on how · Ammunition may deliver the mail to anyone who to file a claim. · Drug paraphernalia receives mail at that address. · Fireworks and other explosives Call 1·800·ASK·USPS or visit your Post Office if you have questions about the item you want to mail. 21
  24. 24. Other Products and Services For more information about these services, visit, call 1·800·ASK·USPS, or stop by your Post Office. International Mail Money Orders PC Postage™ You can mail postcards, letters, Money orders are a safe alternative Enjoy the convenience of printing large envelopes, and packages from to sending cash through the postage directly from your home or the United States to other countries. mail. A lost or stolen money order office using PC Postage products. As with domestic mail, you can can be replaced. You can buy Postal Service-approved providers choose the best service based money orders at all Post Offices offer hardware and software on speed, cost, and extra services. in amounts up to $1,000 each. products that allow you to purchase Customs forms are required on and print postage using a computer most international packages. Passports and the internet. Learn more at To learn more about options for Some Post Offices offer passport international mail and to calculate application and renewal services. postage, visit For more information about Post Office™ Boxes global or call 1·800·ASK·USPS. passport application forms and A Post Office box is a great way to Your Post Office can also help locations, call 1·800·ASK·USPS or receive mail where and when it’s most you send mail internationally. visit convenient for you. You can rent a P.O. box online at or Military Mail Paying for Merchandise at most Post Offices. Prices vary The Postal Service can deliver For a small fee, you can send depending on the location of the your letters and packages to merchandise COD (Collect on Post Office and the P.O. box size. more than 500 military Post Offices Delivery) and have the Postal worldwide. Many services available Service collect payment from the Stamp Collecting for domestic mail are also available recipient and send it to you. If you are interested in stamp for military mail. There may be collecting or the USA Philatelic restrictions on the size, weight, catalogue, visit or content of your mail. Visit the or call 1·800·STAMP24. Stamp Domestic Price Calculator at products make great gifts. 22
  25. 25. Tips for Frequent Mailers and Small Businesses Postage Solutions Pickup On Demand® Free Supplies Postage meters and PC Postage For a fee, the Post Office will If you mail a lot of Express Mail or products offer the convenience pick up your postage-paid qualifying Priority Mail items, you can of postage when you need it packages, including domestic save trips to the Post Office by from your home or office. Many and international Express Mail and ordering packaging supplies, PC Postage products include Priority Mail, from your small including envelopes and valuable features, such as business or organization within a boxes, online at software accounting of mailing scheduled 2-hour time frame. or by calling 1·800·222·1811. expenses and integrated scales There is no additional charge for for exact postage calculations. picking up multiple pieces of mail. Learn more at Correct postage must be affixed postagesolutions. to each piece prior to pickup. Call 1·800·222·1811 or visit Commercial Prices If you have large volumes of mail for additional information and are willing to invest some time including qualifying packages learning more about preparing and or to schedule a pickup. sorting mail, you might qualify for lower postage prices. To qualify for Carrier Pickup™ these prices, you must mail at least Schedule a pickup of your Express 200 newsletters, flyers, or ads or 500 Mail, Priority Mail, and International or more postcards, letters, or invoices packages with postage affixed at a time. To learn more about that was paid online. Your letter whether commercial mail is right for carrier will pick up the packages your small business or organization, during their normal delivery time. access Business Mail 101 at This service is free of charge, To learn more about regardless of the number of commercial prices for Express Mail, Express Mail, Priority Mail, and Priority Mail, and International Mail, international packages you are visit sending. Whether it is a one-time event or multiple shipments, you can plan your pickup schedule up to three months in the future. Visit and click on “schedule a pickup” for additional information or to schedule a pickup now. 23
  26. 26. Index A H R Addressing 12, 13, 15, 17 Hazardous Materials 21 Receiving Mail 20, 21 Holding Mail 20 Registered Mail 8, 9, 10, 21 B Restricted Delivery 9, 21 Boxes 14, 19 I Restricted Items 21 Insured Mail 8, 9, 10, 21 Return Address 12, 13, 14, 15 C International Mail 5, 19, 22 Return Receipt 9, 11, 21 Carrier Pickup 13, 20, 23 Certificate of Mailing 8, 9 L S Certified Mail 8, 9, 11, 21 Large Envelopes 4, 5, 7, 16, 17 Sending Mail 20 Change of Address 20 Letters 4, 5, 13, 16, 17 Shape of Mail 4, 5, 6, 7, 16, 17, 18 Claims for Insurance 9, 21 Large Envelopes (Flats) 4, 5, 16, 17 Classes of Mail 6, 7 M Letters 4, 5, 13, 16, 17 Click-N-Ship 13, 20, 22 Media Mail 6, 7, 8 Packages 4, 5, 14, 15, 18 COD (Collect on Delivery) 22 Military Mail 13, 19, 22 Postcards 4, 5, 16 Commercial Mailing 23 Money Orders 22 Unusual Shapes 17, 18 Confirming Delivery 8, 9, 10, Moving 20 Signature Confirmation 8, 9, 11, 11, 15, 21 15, 21 Customer Concerns Inside O Signing for Mail 8, 9, 11, 21 back cover Online Mailing Services 13, 14, 15, Size of Mail 4, 5, 16, 17, 18, 19 17, 20, 21, 22, inside back cover Small Businesses 23 D Online Shipping Labels 13, 20, 22 Stamps 12, 15, 20 Delivery Confirmation 8, 9, 10, Collecting 22 11, 13, 15, 21 P Where to Purchase inside Dropping Off Mail 15, 20 Packages 4, 5, 7, 10, 14, 15, 18, back cover 20, 22, 23 State Abbreviations 13 E Parcel Post 6, 7, 8 Supplies 7, 13, 14, 19, 23 Envelopes 4, 5, 7, 12, 13, 16, 17, 19 Passports 22 Express Mail 6, 7, 8, 10, 11, 13, 19, 21 PC Postage 22, 23 U Extra Services 8, 9, 10, 11, 12, 15, Pickup Service 13, 20, 23, Unusual Shapes and Sizes 17, 18 21, 22 inside back cover Post Office Boxes 22 W F Postage Price Calculator 7, 9, 13, 14, Weight 6, 7, 14, 15, 19, 20, 22 Filing Claims 21 15, 17, 20, 22, 23, inside back cover First-Class Mail 6, 7, 8, 10, 11 Postcards 4, 5, 7, 16, 22, 23 Z Flat-Rate Envelopes/Boxes 7, 19 Premium Forwarding Service 20 ZIP Codes 12, 13, 15, inside Flat-Rate Quick Reference 19 Priority Mail 6, 7, 8, 11, 19 back cover Flats see Large Envelopes Price Calculators 7, 9, 13, 14, 15, 17, Forwarding Mail 20 20, 22, 23, inside back cover Fragile Items 14 Price List 9, inside front cover 24
  27. 27. This guide answers many questions about our products and services. If you have special mailing needs or questions not answered here, call 1·800·ASK·USPS or visit your Post Office. Where can I buy stamps? Visit or call 1·800·ASK·USPS if you need to: Find ZIP Codes 1·800·STAMP24 Calculate domestic and international postage prices By mail Change your address Supermarkets Track or confirm a delivery Post Offices Locate a Post Office and its hours Put your mail on hold Schedule a pickup Customer Concerns If you are happy or unhappy with our service, we would like to know. Give us the opportunity to serve you better by visiting, calling 1·800·ASK·USPS, or speaking to the Postmaster or manager at your local Post Office.
  28. 28. A Customer’s Guide to Mailing is also available in Chinese and Spanish. Ask your local Post Office for a copy. También se encuentra a su disposición una Guía del Cliente para el Envío por Correo en los idiomas chino y español. Solicite una copia en su Oficina de Correo. PSN: 7610-07-000-7132. Domestic Mail Manual 100 Series PSN: 7610-05-000-5072