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Dave Davis: Infrastructure Projects – What Makes then Different and Difficult?


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Dave Davis: Infrastructure Projects – What Makes then Different and Difficult?

  1. 1. 1 1 Infrastructure Projects What Makes them Different and Difficult? Dave Davis PMP, PgMP, PBA, ACP, CSM, DASSM, AHHP, ATP Project Management Thought Leader Global Online PMDay 2021
  2. 2. What is Infrastructure? The term IT infrastructure is defined in ITIL v4 as “the physical and/or virtual technology resources, such as servers, storage, networks, client hardware, middleware, and operating systems software, that provide the environments needed to deliver IT services.”
  3. 3. Business Challenges for Infrastructure Costs Not easy to Agiliizd Non glamorous Adds little notable difference Delays other enhancements Risk – break what we already have
  4. 4. Hospital Network Profile Primary Data Center Backup Data Center App Server App Server App Server App Server Dr. Office Equipment Other Medical Hospitals Hospitals Hospitals Hospitals Clinics Clinics
  5. 5. Connect People with Things and with Other People Laptop Mobile Server Desktop Tablet Folder Cloud Identity Content Queue Communication Connection Network Block storage Database 84% AT&T CARD
  6. 6. Acknowledge Security Factor
  7. 7. Very Simplistic Model Person •Connect •Identity •ID/Password •Biometric •Authorized •Active Directory •Print •Interaction Device •Connect •Physical •Wireless •Identify •MAC ID •IP Address •Authorized •Interaction •Job needs •Access Network •Connect •VLAN •Ethernet •Identity •Assign IP •Routing •Authorized •Whitelist •Routing •Interaction Application •Connect •Network Routing •Authentication •Identity •Network access •App login •Authorized •Interaction •User Driven •App Ability Data •Connection •App Access •Raw •Identity •Authorized •Physical Lockdown •Regulated •Interaction •App •Analytics Infrastructure
  8. 8. Project Management Infrastructure Projects 1. Stakeholders 1. RACI 2. Communication 2. Overall unique characteristics / challenges 3. Scope 4. Cost 5. Quality 6. Reporting Status 7. Reacting to change 8. Definition of Done
  9. 9. Challenges of Infrastructure Projects • Change from an existing environment to a new environment: – Upgrade – Migration • Real time – Incomplete (if any) staging / test environment – In-flight work – One man’s blip is another man’s eternity • Timing • Follow up – Material salvage – CMDB updates
  10. 10. What Network Infrastructure Projects Really Do • Secure corporate assets • Connect Devices • Provide Layer 1 on Floor • Cables • Access Points • Wireless cards • Build technology rooms • Powered • Water Remediated • Install Switches • Connect Switches • Protect Network • Take network outside of building to other networks • Private • Internet • Secured • Provide tools to monitor network
  11. 11. Technology Rooms • Standard supportable technology rooms • Dedicated high availability electric • Dedicated HVAC • Low environmental risk • Capacity for growth • Standard supportable network hardware • Reduced Operating Cost From this To this
  12. 12. Technology Room • Walls • Floors • Doors • Racks • Switches • Cabling • Lights • Electric / Dual power – House – UPS • Water Remediation
  13. 13. The Little Things that are Big Deploy the right system that is standardized across the organization. • Data Cabling using Cat5e, Cat6, CAT6a and Fiber • Wall & Rack Mount Cabinets • Hubs, Patch Panels, & Network Switches • Municipal overhead cabling Other Things • Power diversity • Cable tension (no banjo strings) • Air flow
  14. 14. CMDB Configuration Management Data Base contains all relevant information about the hardware and software components used in an organization's IT services and the relationships between those components.
  15. 15. It’s Not Just Data •Unified Messaging •Voice –Phone on desktop –Forward central phone to mobile •Conference Rooms –Video Conference Calls –Integrated Meeting Capabilities •Instant Messaging
  16. 16. Legacy Challenges • Physically is usually more expensive • Total Cost of Ownership Expensive to rebuild infrastructure. Sustainability Pay for the sins of years of “quick fixes”. • Server level • Throughput / Capacity Approved technology Remote access and control
  17. 17. Infrastructure Projects usually involves making sure things talk to each other – not value add for what is connecting…. But that is changing!
  18. 18. Services to the Patient Bed • Monitoring • Services • Food
  19. 19. Medical IoT – Explosive Growth
  20. 20. Security •Patient Health Information •Login / Identity Validation –Multi Factor Identity • Key Cards • Biometric – Remote – Access to resources •Data Encryption •Image distribution
  21. 21. Change Approval Model A change model is a repeatable way of dealing with a particular category of change. A change model defines specific pre-defined steps that will be followed for type of change. Change models might be quite simple (e.g., deploy MS Visio) or very complicated (e.g., software release).
  22. 22. The I.S. Red Rule I will implement changes to production environments only after appropriate approvals, testing, documentation, communication, and enacting monitoring plans. Willful disregard of the Red Rule is grounds for termination.
  23. 23. Transition Planning & Support Transition Planning and Support plans and coordinates the resources to ensure that the requirements of Service Strategy encoded in Service Design are effectively realized in Service Operations • Plans appropriate capacity and resources for a release • Provides support for Service Transition teams and people • Plans changes required to ensure the integrity of customer assets, service assets and configurations • Ensures Service Transition issues, risks, and deviations are reported to appropriate stakeholders / decision makers • Ensures the adoption of a common framework to improve integration planning and coordination activities
  24. 24. 36 36 Project Tracking Radiator Overall Tracking Issues Risks Decisions Timeline W1 W2 W3 W4 W5 W6 W7 W8 W9 W10 W11 W12 W13 W14 W15 W16 Vision Box Blockers Interesting Stuff
  25. 25. Summary Components Installed Environment Meets Standards • People to People • People to Devices • Devices to devices Things properly talk to other things Monitor and Control Optimize capacity
  26. 26. 38 Thank You! We’re All in This Together!!! Dave Davis PMP, PgMP, PBA, ACP, CSM, DASSM, AHHP, ATP Project Management Thought Leader