1. ISSUES EMAIL COMMUNICATION
(Pleasecopy and pastethis template intothe bodyof your email – do not send as an attachment.Logo
not to be in email)
Dear <Name>,
Please findbelowanupdate onthe <Name of Issue>.
Background:
<Provide abrief backgroundof the issue to stakeholders.Provide highlevel informationthatis
understandablebythe targetaudience.If the issue needsmore informationtobe understood,listin
bulletpointformif possible>.
Issue(s):
<List the issue(s) thathave risen fromthe problem.Bulletpointformif more thanone>.
Impact:
<Brief descriptionof the system,site andpeople affectedandhow>.
NextSteps:
<List the actionsteps beingtakentoresolve the issue andtimeframeif one isavailable.Specifythe
departmentand/orvendorsinvolved.Bulletpointformif more thanone>.
Resolution:
<Explainbrieflythe rootcause of the issue andhow it wasresolved.The resolutionisonlyincludedfor
an issue thathas beenresolved. Pleasedeletethis sectionif you are providinganupdate onan open
issue>.
Thank youfor yourpatience aswe work towardsa resolution.Inthe meantime,pleasedonothesitate
to contact me if youhave any questionsorconcernsrelatingtothismatter.
OR
Thank youfor yourpatience andunderstandingaswe resolved thismatter. <Addanylastbitof
informationyou feelrelevante.g. Wehopeto see a reduction in call volumes.If you see otherwise,
pleasedo contactme so that I can investigatefurtheretc.). Please tryandkeepthisas concise as
possible>.
Regards,
<Your Name>