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1. Learning Journal Essay
This journal outlines a wide range of my learning experiences
during my MBA program, stating particular achievements and
skills acquired in every course that I undertook together with my
personal growth and development. I have mainly focused on
areas, which I feel had a significant impact throughout this
program. This is directly linked to the connect-ability and
conveying various aspects, which I plan to execute as I do
environmental work. Importantly, these approaches further delve
in my background and experiences, borrowing from what I would
have done differently. However, the weighted analogue does not
mean that the other courses were of no value to my course, as
limited time and space were major determinants while working on
this learning journal.
As an MBA student, I have perfected the art of planning,
managing, organizing and successful coordination especially in a
complex environment, which characterizes private and publics.
Importantly, all these activities must take place within existing
legal and societal frameworks. In essence, ethics has been a pillar
throughout this program. Notably, my native culture is different
from this country’s beliefs. Nonetheless, appreciating the diversity
of culture is the best way of learning about ethics. This is because
what some people consider ethical could be unethical in some
parts of the world.
Strategy formulation and implementation course had a great
impact on my understanding of business. During the program, I
realized my ability to see things from a bigger angle and I was
always motivated to participate in teamwork to achieve set targets
and goals. Although I have mentioned this in-depth in my
curriculum vitae and during the interview, visualizing myself in a
team that the organization wanted was not easy. It was quite
momentous and memorable when the tutor outlined the steps
followed in strategy formulation.

2. As a customer service officer at Berlitz Language Institute, I
appreciated the role of communication and excellent
interpersonal skills in good business management. Having
completed this MBA program, I am certain that I would approach
the same task differently and achieve better results if given the
same job. Even though I would still apply communication and
interpersonal skills largely, this MBA program has changed their
mental application. With these skills, I see a shift of my focus with
a high possibility of taking up the line business marketing. Having
tackled Marketing Management in this program, I now appreciate
the significance of marketing in order to excel in the market. I also
have an understanding of various marketing attributes, which was
through training that addressed principles of market
segmentation, target market, relationship marketing, competitor
analysis, market research, marketing strategies and promotion
planning.
After internalizing the situation at Berlitz, the business hit the
ceiling during my second year at the company. During that time,
the business heavily depended on the existing market of
continuing students who opted to enroll for an additional course
at the university. With this approach of having, a market niche
helped in meeting the needs of students holistically. While this
was an excellent target market approach, the university failed to
address the growing need of evening classes for the working class
people, who are seeking enrolment for different courses. With the
expanding market of the working class and the demand for
evening and weekend programs, I would be a key player in
developing a marketing strategy that is different from the
traditional approach.
Through this program, I have mastered how to establish a strategy
and visualized a strategic plan for Al Salam Medical Clinic in
Saudi Arabia, where I worked as a receptionist. Even though I was
involved directly into the management of the clinic, I grasped
business operations at the facility as I interacted with the ins and

3. outs of the hospital. At the time, I was unable to establish a
picture of the business but looking back; I see the loose ends and
visualize the business position in terms of a bigger picture.
After conducting a SWOT analysis of the business based on my
memory, I realized that the firm suffered because of the absence
of a strategic plan to move the business forward. This would have
been through capitalizing on a limiting public health system in
Saudi Arabia to come up with a medical scheme in form of a
product that captures the expatriates who cannot access medical
services in public hospitals. The failure emanates from the usage
of Arabic in branding business, failure to target this market
segment and the biased attention to locals.
This program also covered project management, which was a key
course in instilling me with teamwork skills. From my curriculum
vitae, it is evident that working in teams is no longer a challenge
to me, with a diverse cultural background, which allows me to
deliver results within a given time. I have constantly used this
attribute as my selling point whenever I go job interviews.
However, I may have missed a mark by assuming that
multicultural refers to striving in groups that have people of
varying age, level of education, race and creed. Where groups have
members with almost equal level of education, the same age
group, and race and where color does not matter, being a team
player also requires personal efforts.
Importantly, project management classes mainly focused on
coming up with teams and working on practical projects within a
specified duration. I was exposed to a range of aspects of projects
including task formulation, project management, establishing
surroundings, stakeholders and resources. We also covered tasks
of a project manager together with organizational settings of
projects. To achieve this, we had lectures on management styles
that we should expect in different organizations. We undertook a
range of projects under the leadership of team members and

4. identified management styles in action. Through a personal
evaluation, I was able to agree with the findings of a survey we
carried out among classmates that saw me fall in the category of
transformative leaders. This led to the readjustment of my career
dreams from working towards realizing insights in situations to
developing systems, which drive change within any environment.
As such, I have come to realize that I give preference to
administrative and entrepreneurial roles through early structural
planning. The benefit of this has been the ability to overcome
pressure during heated group discussions and visualize strategies
before actual implementation.
Learning something new has always been my principle. I have
demonstrated this through my work experience by always going
an extra mile to hit the target. I now have a foundation for my
career after undertaking courses in management science, financial
accounting, business statistics, and accounting during this MBA
program. I must however say that I experienced enormous
challenges in early stages of the program since I lacked
management background as I assumed that only accountants
needed accounting knowledge. With an arts degree and diploma
in Public Relations, I needed accounting skills to boost by
capability. With time, I appreciated that management accounting,
business statistics, and financial accounting were different from
the ‘hard sciences’ mentality which I had conceived before.
Because of my willingness to learn something new, I gained
competency in a field, which I had never conceived before in my
mind. This MBA program has also furthered my analytical and
problem-solving skills, as I feel comfortable and well equipped in
financial reporting, analysis and interpretation.
With macroeconomics and microeconomics units in the program,
I gained skills in predicting market forces at all times.
Microeconomics course covered theories of market forces, like
demand and supply, cost analysis, price mechanisms, and
resource allocation. On the other hand, macroeconomics focused

5. on unemployment, inflation, economic growth and monetary
policies. Because of the knowledge from this section of the
program, I was able to understand market principles, allowing me
to take note of the external and internal factors, which affect
businesses. Evidently, microeconomic section majored in
theoretical application, with minimal practical approaches. I only
got the concepts by visualizing the issues based on my real life
experiences.
Conclusion
This course was a milestone in expanding existing knowledge and
adding new skills in finance, managing people, accounting,
marketing, economics, and international business. I must confess
that strategic decision-making stood out throughout the program.
With this knowledge, I aspire to improve the lives of women and
children in Saudi Arabia, as the world sees these people through
the lenses of a restrictive culture. While this study and discussion
touches on many areas of business management, it fails to address
institutional frameworks, which could be used in the
improvement of healthcare and education. As I go back to my
country, I look forward to working closely with the vulnerable
groups to spur change in Saudi Arabia. Now that I have realized
the problem, it is upon me to develop a strategy to tackle it by
applying all that I have learned in my MBA Program.
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