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He Says, She Says: Conflict and Coordination in Wikipedia Aniket Kittur,  Bongwon Suh, Bryan Pendleton, Ed Chi UCLA Augmented Social Cognition Group Palo Alto Research Center
What is Wikipedia? “ Wikipedia is the best thing ever.  Anyone in the world can write anything they want about any subject, so you know you’re getting the best possible information.”   –  Steve Carell,  The Office
Spreading conflict
Spreading conflict
Spreading conflict
Spreading conflict
Spreading conflict
Policy and procedure ,[object Object],- Wikipedia admin (survey data)
Collaborative work beneath the surface ,[object Object],[object Object],[object Object]
Characterizing coordination and conflict
Characterizing coordination and conflict
Exponential growth
Costs of growth ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Infrastructure ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Types of work Direct work  Immediately consumable Indirect work Coordination, conflict Maintenance work  Reverts, vandalism Article Talk, user, procedure
Less direct work ,[object Object],70%
More indirect work ,[object Object],8%
More indirect work ,[object Object],[object Object],11%
More maintenance work ,[object Object],7%
More wasted work ,[object Object],[object Object],1-2%
Global level ,[object Object],[object Object],[object Object],[object Object]
Characterizing coordination and conflict
Conflict at the article level ,[object Object],[object Object],[object Object],[object Object]
Page metrics ,[object Object],[object Object],Article Reverts (#, by unique editors) Article, talk Minor edits (#, %) Article, talk Administrator edits (#, %) Article, talk Anonymous edits (#, %) Article, talk Links to other articles Article, talk Links from other articles Article, talk Unique editors / revisions Article, talk, article/talk Unique editors Article, talk, article/talk Page length Article, talk, article/talk Revisions (#) Page Type Metric type
Defining conflict ,[object Object],[object Object],[object Object]
Machine learning ,[object Object],[object Object],[object Object],[object Object]
Performance: Cross-validation ,[object Object]
Performance: Cross-validation ,[object Object]
Determinants of conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Highly weighted metrics of conflict model:
Identifying untagged articles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Characterizing coordination and conflict
Conflict at the user level ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dokdo/Takeshima opinion groups Group A Group B Group C Group D
Terry Schiavo Mediators Sympathetic to parents Sympathetic to husband Anonymous (vandals/spammers)
Summary: Characterizing Wikipedia ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Future Work ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Future work
He Says, She Says: Conflict and Coordination in Wikipedia Aniket Kittur,  Bongwon Suh, Bryan Pendleton, Ed Chi UCLA Augmented Social Cognition Group Palo Alto Research Center Thank you!

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CHI2007 talk on Conflicts in Wikipedia

Editor's Notes

  1. Thank you. Today I’m going to be talking about conflict and coordination in Wikipedia. This is joint work with... Most everyone knows that Wikipedia is an online encyclopedia that anyone can edit. But as I was putting this talk together I thought to myself “how can I describe what makes Wikipedia so special?” And luckily I found this video clip of Steve Carell from the TV show The Office describing it in a much more... interesting way than I possibly could.