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Vaisalan kasvutarina

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Vaisala presentation material for Verkkoteollisuus 17.5.2016.

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Vaisalan kasvutarina

  1. 1. Page © Vaisala Presenter Jonni Junkkari  Globally in charge of Vaisala's online store and of propelling strategic developments of Vaisala's customer facing digitalization  15 years of experience in managing and advising technology companies in a number of countries  Earlier positions include several corporate development roles at Vaisala, general operational manager of BSI, management consultant with Monitor- Deloitte, and co-founder of Urbane.  B.S. from Brigham Young University, M.Sc. from Aalto University, M.Sc. and MIM (CEMS) from Wirtschaftsuniversität Wien and the London School of Economics.  An occasional guest lecturer, with an interest in the use of strategy tools in managerial practice
  2. 2. Page © Vaisala Vaisala
  3. 3. Page © Vaisala Vaisala Offering Feb 20164
  4. 4. Page © Vaisala5 Vaisala in Weather Observation Instruments Measurement Systems Decision Support Solutions Project & Maintenance Services Sep 2015
  5. 5. Page © Vaisala We’ve even gone to Mars
  6. 6. Page © Vaisala Industrial Measurement Examples of industries we serve  Power Generation and Transmission  Life Sciences  Industrial Drying (e.g. paper)  Electronics  Building Automation, e.g demand controlled ventilation  Automotive Industry  Agriculture and Food Industry 5/12/20167 TÄHÄN MARS-kuva
  7. 7. Page © Vaisala Mona Lisa is protected by Vaisala instruments 5/12/20168
  8. 8. Page © Vaisala Vaisala Online Store Beginning  In 2011 by the Controlled Environments Business B2B & B2G store  Convenient buying experience  Efficient purchasing  A range of customers
  9. 9. Page © Vaisala Online Store - hurdles  Investment magnitude & pay back  e.g. integration to ERP  Strategic business choices
  10. 10. Page © Vaisala Online Store – overcoming hurdles  Open communication with stakeholders  Good enough technical solution:  Limited integration  No product configurator  No language versions
  11. 11. Page © Vaisala Growth by Geographic Expansion - All the countries where the online store is open
  12. 12. Page © Vaisala Success by Selling Services  Success breeds success  Online store offered an opportunity to improve repair and calibration service  Required/enabled fundamental changes in processes  Great results for customers and Vaisala  Faster service  Better results
  13. 13. Page © Vaisala Basics: Calibration and Repair Services 1. Customer has a Vaisala product  What is this? What do I need to do? How much does it cost? 2. Communication  VaisalaCustomer 3. Problems How do I send this? What else do I need? What exactly did we agree? Whose terms are we following? Who sent this package? What should be done to the product? Has it been paid? VaisalaCustomer What exactly did we agree? Did we agree? Whose terms are we following?
  14. 14. Page © Vaisala Calibration and Repair Services 1. Customer has a Vaisala product  What is this? What do I need to do? How much does it cost? 2. Communication  VaisalaCustomer 3. Problems How do I send this? What else do I need? What exactly did we agree? Whose terms are we following? Who sent this package? What should be done to the product? Has it been paid? What exactly did we agree? Did we agree? Whose terms are we following? Customer VaisalaCustomer
  15. 15. Page © Vaisala Benefits – faster, better and more efficient service Customer: Unnecessary hustle in communication eliminated ( customer can still contact Vaisala at any point, e.g. through chat, phone, email etc) Many times faster turn-around at depot as the process is more efficient Customers can order 24/7 Customers see the offering and price already before ordering Customers receives “return slips” & other documents which makes returning the units easier Log-in allows customers to see their order history, and/or effortlessly reorder - thanks to pre-filled customer info Vaisala Corporation Interim Report January-March 2016 April 26, 2016 Vaisala Unnecessary customer service work is reduced Vaisala terms and conditions are always used Legally binding contract is formed and documented Vaisala knows what to expect and when  Packets come with necessary info to make receiving and processing faster
  16. 16. Page © Vaisala 5/12/201617 Vaisala Online Store - Next
  17. 17. Page © Vaisala Questions / Takeaways

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