Workplace 2.0 Lava Con


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presentation on new ways of working, and learning to collaborate; the cube must go

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  • Reminds me very much of wirearchy, but then you're both in Vancouver. It must the fresh air that keeps the brain unclouded ;-)
    There is much that remains to be done in improving our workplaces, isn't there?
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  • Workplace 2.0 Lava Con

    1. 2. Today’s topic(s) <ul><li>Collaboration </li></ul><ul><li>Communication styles and challenges </li></ul><ul><li>What makes a team </li></ul><ul><li>Cubicles </li></ul>
    2. 3. To Collaborate (v) <ul><li>Merriam-Webster says: </li></ul><ul><li>1 to work jointly with others or together, especially in an intellectual endeavor </li></ul><ul><li>2 </li></ul><ul><li>3 to cooperate with an agency or instrumentality with which one is not immediately connected </li></ul>
    3. 4. Key words: <ul><li>Work jointly – together </li></ul><ul><li>Intellectual endeavor = knowledge work </li></ul><ul><li>Cooperate with … not immediately connected </li></ul><ul><li>Is this your experience – or are you stuck in sequential (documentation) development? </li></ul>
    4. 5. aka: Hurry up-and-wait method <ul><li>Receive product for documentation </li></ul><ul><li>Write draft texts </li></ul><ul><li>Send to SME … wait </li></ul><ul><li>Process edits </li></ul><ul><li>Send to SME … wait </li></ul><ul><li>Process final edits </li></ul><ul><li>Circulate for formal sign-off … wait </li></ul><ul><li>Test with users (optional) </li></ul><ul><li>Finalize documents & publish (print/web) </li></ul>
    5. 6. Collaboration <ul><li>Let’s play a little game – no words! </li></ul>
    6. 7. Collaboration: simple, not easy <ul><li>Less time and energy wasted with politicking </li></ul><ul><li>More emotionally and psychologically satisfying </li></ul><ul><li>Iterative development; faster problem-solving </li></ul><ul><li>But: has anyone learned how to collaborate? </li></ul>
    7. 8. Collaboration pre-requisites <ul><li>Trust </li></ul><ul><li>Check ego at the door </li></ul><ul><li>Non-territorial </li></ul><ul><li>Generous sharing </li></ul><ul><li>Respectful critique </li></ul>
    8. 9. Communication styles <ul><li>Thank goodness we’re not all the same! </li></ul><ul><li>What’s your preferred style? </li></ul>
    9. 10. Communication styles <ul><li>Visual, Auditory, Digital & Kinetic </li></ul><ul><li>How to recognize? </li></ul><ul><ul><li>+ Yes, I see what you mean  Visual </li></ul></ul><ul><ul><ul><li>- Excuse me, can you show me one more time? </li></ul></ul></ul><ul><ul><li>+ Yes, I hear what you’re saying  Auditory </li></ul></ul><ul><ul><ul><li>- Sorry, can you repeat that? </li></ul></ul></ul><ul><ul><li>+ That adds up for me  Digital </li></ul></ul><ul><ul><ul><li>- Sorry, that’s not a logical sequence </li></ul></ul></ul><ul><ul><li>+ Yes, I’m following you  Kinetic </li></ul></ul><ul><ul><ul><li>- You’ve lost me, I can’t keep up </li></ul></ul></ul>
    10. 11. Challenges communicating with <ul><li>Engineers … often digital communicators </li></ul><ul><li>Marketing … usually visual communicators </li></ul><ul><li>Regulatory Affairs … mostly auditory communicators </li></ul><ul><li>Sales reps … definitely kinetic communicators </li></ul>
    11. 12. Definition of ‘team’ <ul><li>Merriam-Webster says: </li></ul><ul><li>Team (noun) </li></ul><ul><li>c) a number of persons associated together in work or activity, see also Crew, Gang </li></ul>
    12. 13. What’s a collaborative team? <ul><li>Or is the term redundant, like ‘white snow’? </li></ul>
    13. 14. Team vs. Group Teams Groups Size Limited Medium or Large Selection Crucial Immaterial Leadership Shared or Rotating Solo Perception Mutual or Shared Understanding Focus on Leader Style Role Spread; Coordination Role Duplication; Conformism Spirit Dynamic interaction: “ We” Circle the Wagons: “ Us and Them”
    14. 15. Real teams have … <ul><li>Range of disciplines / expertise </li></ul><ul><li>Different roles for different phases </li></ul><ul><li>Interdependencies – no single member can complete the task alone </li></ul><ul><li>A collective focus on result over process </li></ul><ul><li>A common goal </li></ul>
    15. 16. Co-location  Co-design <ul><li>Physical co-location </li></ul><ul><li>(Virtual) collaboration </li></ul><ul><li>Cross-disciplinary input / feedback  cross-fertilization of ideas </li></ul>} Tools & Techniques
    16. 17. Co-design method <ul><li>Message & audience  defines documentation need  defines output </li></ul><ul><li>Define and assemble cross-disciplinary team </li></ul><ul><li>Co-locate team </li></ul><ul><li>Develop product and documentation concurrently , in an iterative process </li></ul><ul><li>Publish & Ship </li></ul>
    17. 18. The Power of Eavesdropping <ul><li>To know enough about what’s going on that meetings become rare </li></ul><ul><li>To see/hear/watch team mates do their stuff, so you can intelligently comment (and contribute) from outside the discipline </li></ul><ul><li>To identify issues that require additional resources </li></ul>
    18. 19. Sorry Dilbert: The Cube Must Go! <ul><li>How can we expect people to think outside of the box, when we put them in one? </li></ul><ul><li>How can we ask them to look beyond their own world, when all they see is the cubicle wall? </li></ul>
    19. 20. Co-location logistics <ul><li>Create ‘islands’ of desks facing each other </li></ul><ul><li>No visual obstacles between desks </li></ul><ul><li>Create bulletin board ‘castle walls’ on 2 -3 sides </li></ul><ul><li>Create a few, small ‘distraction-free’ zones for high-concentration activity </li></ul>
    20. 21. The future of work <ul><li>New team is assembled for each project </li></ul><ul><li>Individuals submit applications to join the project team </li></ul><ul><li>Team composition is customized for: </li></ul><ul><ul><li>High interpersonal compatibility </li></ul></ul><ul><ul><li>Track record of results </li></ul></ul><ul><ul><li>Critical team role </li></ul></ul><ul><ul><li>Collaboration and communication skills </li></ul></ul>
    21. 22. Mind-set <ul><li>In the future -- the not-too-distant future -- only two groups of people will be in the world of work: entrepreneurs and those who think like entrepreneurs. </li></ul><ul><li>Terri Lonier, CEO NY Consultancy </li></ul>
    22. 23. Contact <ul><li>For more information: </li></ul><ul><li>[email_address] </li></ul><ul><li>1-604-317-2234 </li></ul><ul><li>Slides posted to; keywords: lavacon08, hamer, ‘workplace 2.0’ </li></ul>