Personal Information
Organization / Workplace
Greater New York City Area United States
Occupation
Service Specialist
Industry
Telecom / Mobile
About
Being a Service Specialist at BCM One, I help support your organization by identifying and resolving any problems when they arise. I am always dedicated and responsive to your needs; keeping you up-to-date and always ensuring your concerns are top priority.
• Submit trouble ticket requests assigned by Operations Manager or client using internal database
• Utilize Verizon GUI to perform trouble tests, enter single/multi tickets and check ticket status
• Schedule technician dispatch and client equipment vendor meetings as required
• Notate trouble tickets with technician status and client updates
• Network Monitoring
• Provide support to technicians, vendors and client...
Presentations
(3)Personal Information
Organization / Workplace
Greater New York City Area United States
Occupation
Service Specialist
Industry
Telecom / Mobile
About
Being a Service Specialist at BCM One, I help support your organization by identifying and resolving any problems when they arise. I am always dedicated and responsive to your needs; keeping you up-to-date and always ensuring your concerns are top priority.
• Submit trouble ticket requests assigned by Operations Manager or client using internal database
• Utilize Verizon GUI to perform trouble tests, enter single/multi tickets and check ticket status
• Schedule technician dispatch and client equipment vendor meetings as required
• Notate trouble tickets with technician status and client updates
• Network Monitoring
• Provide support to technicians, vendors and client...