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Ossiannilsson tiim2011

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My presentation at TIIM2011, 29/06/2011
Oulu, Finland

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Ossiannilsson tiim2011

  1. 1. Findings from European benchmarkingexercices on e-learning:value and impact and going beyondEbba OssiannilssonDepartment Industrial Engineering and ManagementOulu University, FIO l U i iSupervisor; Professor Pekka Kess Footprints W:www.oulu.fi; www.lu.se/ced E:Ebba.Ossiannilsson@oulu.fi E:Ebba.Ossiannilsson@ced.lu.se FB:Ebba Ossiannilsson T:@EbbaOssian Phone: +4670995448 S:http://www.slideshare.net/EbbaOs siann
  2. 2. Outline• The projects and research area• Benchmarking• Research approach h h• Findings; benefits, values and limitations TIIM2011_ Oulu_Ebba Ossiannilsson 29 June 2011
  3. 3. The Excellence project by the European Association of Distance Teaching Universities, EADTUProducts Services Management http://www.eadtu.nl/e-xcellencelabel TIIM2011_ Oulu_Ebba Ossiannilsson 29 June 2011
  4. 4. EADTU Benchmarks and indicators Products Services ManagementStrategic managementProducts; Curriculum design, Course design, Course deliverySupport; Student and staff support TIIM2011_ Oulu_Ebba Ossiannilsson 29 June 2011
  5. 5. Benchmarking elearning in European universities…exercise on e-learning launched in the spring of 2009…initiated by the University of Southern Denmark (SDU) and gathering agroup of nine European universities. April 2009 - December 2009.…co-organised b ESMU and E i d by d European A Association of Di i i f Distance T hi TeachingUniversities (EADTU; www.eadtu.nl), combined ESMU’s collaborativebenchmarking approach (benchmarking through a comparative exercise ofggood practices between universities) and EADTU’s more individually-oriented p ) yapproach. EADTU’s E-xcellence online tool, consisting of a set of 33 e-learningbenchmarks, was used as a starting point to the benchmarking exercise http://www.esmu.be/projects/94-benchmarking- http://www esmu be/projects/94 benchmarking elearning.html TIIM2011_ Oulu_Ebba Ossiannilsson 29 June 2011
  6. 6. Benchmarking, some definitions Benchmarking is an exemplar-driven teleological process operating within an organization [sic] with the objective of intentionally changing an existing state of affairs into a superior state of affairs. (Moriarty, 2008, p. 30).…the ´locus´ of benchmarking lies between the f gcurrent and desirable states of affairs andcontributes to the transformation processesthat realise these improvements. (Moriarty andSmallman, 2009, pSmallman 2009 p. 484)...is a technique, method, process, activity, incentive, orreward which conventional wisdom regards as more effective g ffat delivering a particular outcome than any other technique,method, process, etc. when applied to a particular conditionor circumstance TIIM2011_ Oulu_Ebba Ossiannilsson 29 June 2011
  7. 7. Self evaluation for quality enhancement benchmark careers.com benchmark-careers com TIIM2011_ Oulu_Ebba Ossiannilsson 29 June 2011
  8. 8. What can be achieved/how to improve ….high performance hi h f High perfomance TIIM2011_ Oulu_Ebba Ossiannilsson 29 June 2011
  9. 9. The Benhmarking process Determine what to benchmark Form a Take action benchmarking team Collect and Identify analyse benchmarkong benchmarking partners informationOssiannilsson, E. (2011). Findings fromEuropean benchmarking exercises on e-learning: value and impact CreativeEducation impact. CreativeEducation.Manuscript in press. TIIM2011_ Oulu_Ebba Ossiannilsson 29 June 2011
  10. 10. Research approach:… on values and impactsofbenchmarkingExploratory multiple case study strategy,Yin, 2003, 2009Cross case anayses, with embedded andmultiple unites of analyses p y TIIM2011_ Oulu_Ebba Ossiannilsson 29 June 2011
  11. 11. Why?•Why did your university joined thebenchmarking project?•What was your opinion of the processafter it completion? ft its l ti ?•In your opinion, where there anydrawbacks within the project process?•Do you have any additional thoughtsregarding the involvement in thebenchmarking? TIIM2011_ Oulu_Ebba Ossiannilsson 29 Photo: CC AT NC SA Some rights reserved by Leo June 2011 Reynolds
  12. 12. Respondents E excellence+ e learning E-excellence+ e-learning benchmarking exerciseΑ Alpha xΒ Beta xΓ Gamma xΔ Delta xΕ Epsilon xΖ Zeta x xRespondents involved in the benchmarking projects, EADTU E-xcellence+ and the ESMU e-learning benchmarking exercise. Ossiannilsson, E. (2011). Findings from Europeanbenchmarking exercises on e-learning: value and impact. CreativeEducation. Manuscript inpress. TIIM2011_ Oulu_Ebba Ossiannilsson 29 June 2011
  13. 13. cc. Ossiannilsson (2011). Findings from European benchmarking exercises on e-learning: value and impact. CreativeEducation. Manuscript in press.TIIM2011_ Oulu_Ebba Ossiannilsson 29 June 2011
  14. 14. Benefits self-assess institution respond to national performance indicators and benchmarks db h k strengthen institutional identitybetter understand the process enhance reputation measure and compare set new standards for the sector fdiscover new ideas, set targets for improvementobtain data to support decision-making van Vught et al., (2008). A practical guide. g ,( ) p g Benchmarking in European HE. ESMU TIIM2011_ Oulu_Ebba Ossiannilsson 29 June 2011
  15. 15. Added valuesCultural issues.C lt l i Commitment Attitudes Ubiquitous learning PassionInternal processes and involvement Quality enhancement InvolvementManagement and commitment. Dedication Collaboration and networking Courage Reflection The concept of rhizome The Th concept of b t f becoming i TIIM2011_ Oulu_Ebba Ossiannilsson 29 June 2011
  16. 16. Universities involved in local seminars, E-xcellence+, b EADTU E ll + byUniversity Number individuals Local seminar Date(I) Alfa Alf 15 13-14 N 13 14 November 2008 b(II) Beta 20 11-12 March 2009(III) Gamma 10 20-21January 2009(IV) Delta 50 19-20 February 2009(V) Epsilon 80 9-10 March 2009 TIIM2011_ Oulu_Ebba Ossiannilsson 30 June 2011
  17. 17. The Loop Quality Policy improvem statement ent and Implementation Transparency quality assurance Dialogue CommitmentTeambuilding Management Some key findings on the use of EADTU benchmarking QuickScan tool. An emerging framework on values. Ossiannilsson (2011). TIIM2011_ Oulu_Ebba Ossiannilsson 29 June 2011
  18. 18. Limitations Time? Commitment?Benchmarks? Interpretations?Language? Who is involved? TIIM2011_ Oulu_Ebba Ossiannilsson 29 June 2011
  19. 19. The door is open … What next? TIIM2011_ Oulu_Ebba Ossiannilsson 29 June 2011Bild: Wikimedia Commons, Push the button, CC BY SA
  20. 20. TIIM2011_ Oulu_Ebba Ossiannilsson 29 June 2011 Ossiannilsson & Landgren, 2011
  21. 21. Opening Pandora’s box TIIM2011_ Oulu_Ebba Ossiannilsson 29Some rights reserved by Christiaan Botha June 2011
  22. 22. Thank you! Kiitos! TIIM2011_ Oulu_Ebba Ossiannilsson 29 June 2011Photo: CC AT NC SA Some rights reserved by Travelin Librarian
  23. 23. Findings from European benchmarkingexercices on e-learning: e learning:value and impact and going beyond Footprints W:www.oulu.fi; www.lu.se/ced E:Ebba.Ossiannilsson@oulu.fi E:Ebba.Ossiannilsson@ced.lu.se FB:Ebba Ossiannilsson T:@EbbaOssian Phone: +4670995448 S:http://www.slideshare.net/EbbaOs siann

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