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The behavioral health organization needed to replace their aging phone system. The system no longer met their rapidly changing needs and they were unable to get replacement parts which impacted the ability to provide a high level of patient care. They also faced the expensive capital expense of a new phone system.
EarthLink CompleteTM Hosted Voice provided Meridian Community Care with a flexible system to meet both current and future needs. Hosted Voice was installed at the main office with an auto attendant which allows callers to easily reach employees. Call routing was implemented to improve after hours coverage. Hosted Voice also allows for the easy addition and integration of other offices when needed.
Meridian Community Care implemented a system that provided a simple integrated system to use and manage. They avoided a significant capital expenditure. Employees and caretakers have better access with the auto attendant and direct dial extensions with voicemail. The system is also able to grow as they integrate additional locations. Critical after hours coverage was also improved with call routing features.