ProLink III Web Based Service Request Module

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ProLink III Web Based Service Request Module

  1. 1. ProLink III<br />Web Based Service Request Module<br />
  2. 2. ProLink Overview<br />Eagle’s ProLink is a web-based service request module that allows remote users to send service requests for their facility via the web browser on their work station. No software is needed-just a connection to the Internet or intranet where ProLink is hosted. <br />
  3. 3. ProLink Benefits<br /><ul><li>Web-based module allows users to submit service requests in “real time”
  4. 4. No software needed, just a link to the ProLink hosted site
  5. 5. Service requests are streamlined for faster service and repairs
  6. 6. Includes “Tenant” Service Request and Help-Desk functionality</li></li></ul><li>Modes of Operation<br />Standard* – For Non-Maintenance Personnel:A Service request administrator reviews or modifies and then accepts or declines the request for service.<br />Direct* – For Maintenance Personnel: Service requests automatically become DM Work Orders in Proteus.<br /> *Standard and Direct can run concurrently but an additional license needs to be purchased from Eagle Technology, Inc.<br />
  7. 7. Login Overview<br />Requester – Can submit a service request for maintenance and view pending requests.<br />Service RequestAdministrator – Can review, modify, and then accept or decline service requests.<br />Proteus Administrator – Can configure requester and administrator screens.<br />
  8. 8. Requestors Overview<br />Requesters will see a screen asking for basic information.<br />Requesters will receive an email message when the service request is accepted or denied, when there is a status change, and upon completion of the service request.<br />
  9. 9. Requestors Screen<br />
  10. 10. Admin Overview<br />Same functionality as the Service Requester, plus:<br />Administrators can review or modify service requests and then accept or decline those requests.<br />Once a service request is accepted, it becomes a DM Work Order in Proteus.<br />Proteus Administrator configures all Requester and Administrator’s screens. Configuration includes:<br /> - Hide Fields<br /> - Require Fields<br /> - Rename Fields<br />
  11. 11. Admin Screen<br />
  12. 12. Admin Configure Screen<br />
  13. 13. Admins Moving Fields<br />
  14. 14. Contact Us<br />Eagle Technology, Inc.<br />11019 North Towne Square Road<br />Mequon, Wisconsin 53092 USA<br />Tel: 1-800-388-3268, or: +1-262-241-3845<br />www.EagleCMMS.com<br />Sales@EagleCMMS.com<br />

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