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Melanie Wemple, research associate at E Source, presented at the Aclara Client Conference in April, 2012 about Smart Meter Backlash. Her presentation includes detailed information on what leads to customer backlash from AMI deployment (a/k/a smart meters) by electric utilities and how utilities deal with this backlash.
For more information: http://www.esource.com/public/products/frs_tas.asp
More about Melanie: http://www.esource.com/staff_bio/melanie_wemple