The ETS culture is all about having delighted clients - rather than merely happy ones. Starting in 2007, we started a formal customer satisfaction programme, administered using a survey. We bonus every employee if clients’ responses to an ongoing satisfaction questionnaire exceed a challenging hurdle. Based on feedback so far in 2010, we look likely exceed the target for a fourthyear.
ETS plc Performance Management Solution
ETS is trusted to provide HR consultancy and technology to the world’s
leading companies. Three things set us apart:
•We offer ‘ideal world’ solutions - we create perfect solutions to match
clients’ specific needs
•We deliver on our promises – we always do what we say we will
•We achieve customer delight – we aim for a very high standard of
customer satisfaction; our clients tell us that we meet it.
Our clients are happy to validate these statements and some of them
have provided case studies, which you can read on www.etsplc.com.
Over one million employees use an ETS solution. We have a reputation
as leaders in the areas of performance management, 360-degree
feedback, talent management and employee research.
ETS provides bespoke performance management
consultancy and technology
• We can implement and improve your best practices, or we can start
from first principles
• We can use data from any part of your business for advanced
reporting, including data from sales, HRIS, customer surveys
• We ensure compliance to local requirements
• We can increase buy-in and lower your costs by automating your
existing paper-based or part-automated solutions
• We will deliver your ‘ideal world’ – the solution that meets your exact
Clients tell us they are delighted with our services
score = 3.5
score = 3.5
Strongly disagree 1
Strongly agree 4
“Overall, I am a satisfied customer of ETS”
Some core performance processes*
An agreement between manager and individual of the individual’s objectives and the level of
A review of performance by the individual and the manager
An agreement on what the individual needs to do with the manager’s support to improve
performance and develop skills
A review of all the available data for an individual, by their manager, who then makes a number
of decisions e.g. remuneration, performance rating and talent pool membership
A number of plans are developed at an organisational level such as succession, risk and
capability levels using the data from the first for stages
* These screens are intended to give a brief overview.
Please contact us for a fuller explanation.
• As a supplier of bespoke HR technology and consultancy, we know
prospective buyers like to see an example of what we can produce.
The following screens are an example only, although the are based on
good practice insights into the process and design
• As your needs are likely to be specific to your organisational context,
we’d design a solution to meet them exactly, so your solution may
work (and look) very differently from these examples.
‘Home Page’ for users
This user has permission – and can therefore see – many functions
Talent Matrix search results (table)
Table of individuals who meet the search criteria plus extra information
Content is generated by the system, the employee and their manager
Succession Report (table)
Information is presented for each individual who matches the search criteria,
allowing advanced planning
Succession Report (chart)
A graphical view allows the numbers to be presented by division, location, grade
Reviewing managers have a rich picture of their talent
To find out more about ETS:
+44 (0)1932 222 700