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Dynamics CRM 2011


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Dynamics CRM 2011

  1. 1. Helping Businesses Understand and Implement <br />
  2. 2. The situation<br />Sharing customer details in a team environment is difficult without a CRM system<br />Finding valuable account information is painstakingly slow and enquiries can’t be responded to quickly enough<br />It's also difficult to see an overview of previous interactions with the customer<br />Leads can't be tracked efficiently and can be mishandled or forgotten about. Revenue is sometimes lost<br />Getting information to profile and target customers with marketing campaigns is almost impossible<br />
  3. 3. Research shows..<br />12.6% of companies surveyed by Microsoft in Ireland earlier this year still had no CRM system in place<br />A further 32% were still using Excel or Access to manage their customer account information<br />One of the biggest challenges to CRM implementation in these organisations (20%) was ease of use<br />A Forrester report (US) showed increased sales productivity of 5% due to ease of use of Microsoft Dynamics CRM software<br />It also showed an acceleration in the sales conversion cycle by 50%, with a corresponding revenue gain as teams worked better together<br />
  4. 4. What to do?<br />With a CRM system all the information is contained in one easily accessible and highly organised place<br />Finding customer information in the event of an enquiry can be done with a few clicks<br />All customer interactions will be recorded in the CRM system so employees can instantly be up to speed when the customer calls<br />Leads are managed in a dashboard, so the most important can be focused on<br />Customers can be easily segmented for marketing campaigns<br />
  5. 5. The business benefits are plentiful<br />It’s Available as a cloud service<br />It integrates with Outlook and existing Office software (including Office 365)<br />The mobile application means CRM data is accessible from anywhere<br />Dashboards can be configured to match your businesses unique needs<br />Emails can be tracked with just one click ensuring they’re quickly dealt with<br />Full sales, marketing and customer service functionality<br />
  6. 6. User benefits are fantastic<br />Personalisation for every user<br />Integration with Microsoft Outlook means they don’t have to switch between applications<br />Dashboards are extremely easy to use to gain insight into sales, marketing and customer service<br />Access from anywhere at anytime<br />Familiar interface means no frustration trying to get to grips with a new system<br />Marketing team<br />Service Manager<br />Sales Manager<br />
  7. 7. Keep the IT department happy<br />It’s easily integrated with existing platforms<br />Security profiling enables administrators to control user access permissions & ensures information is only accessible to the right people<br />It’s easy to import existing business data to the system<br />There’s out of the box integration with SharePoint<br />Less maintenance from the IT team is required when CRM is in the cloud rather than hosted internally<br />And many more…<br />
  8. 8. Want to see it in action?<br />Watch some of our videos<br />Dashboards<br />Email Tracking<br />Mobile CRM<br />Import/Export Data<br />
  9. 9. Summary of CRM<br />Familiarity<br />Value<br />Real time insight<br />Mobility<br />Cloud availability<br />Widespread functionality<br />Personalisation<br />Security<br />
  10. 10. Contact Us<br />Don’t just take our word for it though. <br />Sign up at our website and use it now!<br /> Tweet us @ERS_Solutions<br /><ul><li>Phone us on (00353) 1885 9500</li></ul> Our website: Dynamics CRM 2011<br />
  11. 11. Choosing ERS<br />We’ve migrated many clients successfully to CRM both on premise and in the cloud<br />We will provide engineers onsite to manage a migration to CRM in the cloud<br />We have tools to automate the migration of data, user accounts and more to make things easier for you<br />We provide advice on maximizing your investment in Dynamics CRM 2011 Online and development of our own solutions based on it for you<br />