EMC ANZ Momentum User Group 2011- Tech Track- Lifecycle Services

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Lifecycle Services: Unlocking the power of your Enterprise Content Management Solution, Lawrence Maynard

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EMC ANZ Momentum User Group 2011- Tech Track- Lifecycle Services

  1. 1. Lifecycle Services Unlocking the power of your Enterprise Content Management Solution Lawrence Maynard© Copyright 2011 EMC Corporation. All rights reserved. 1
  2. 2. Software – an Appreciating Asset?© Copyright 2011 EMC Corporation. All rights reserved. 2
  3. 3. The Unique Nature of Software• Hardware value approximates to book value (depreciates)• Software value (as opposed to accounting treatment) – Value is the net present value of future cash flows• Software value (simple view) – EMC Software value day 1 = EMC price book – EMC Software value day ‘n’ = EMC price book … But only if the software is maintained and continues to deliver value© Copyright 2011 EMC Corporation. All rights reserved. 3
  4. 4. The Cost of Managing Software© Copyright 2011 EMC Corporation. All rights reserved. 4
  5. 5. Maintaining Software• Product Support• System Availability• Software Currency• Optimisation© Copyright 2011 EMC Corporation. All rights reserved. 5
  6. 6. Unlocking the Investment© Copyright 2011 EMC Corporation. All rights reserved. 6
  7. 7. Lifecycle Services Solution Map© Copyright 2011 EMC Corporation. All rights reserved. 7
  8. 8. Lifecycle Services© Copyright 2011 EMC Corporation. All rights reserved. 8
  9. 9. Lifecycle Services© Copyright 2011 EMC Corporation. All rights reserved. 9
  10. 10. EMC Lifecycle Services • Developed using EMC Global Best Practice • Ongoing access to highly experienced & specialist skills • Drives operational efficiencies through EMC Best Practice • Proactive approach to problem avoidance • Managed Interface to EMC Support & Engineering • Focus on Ongoing Business Value and Improving ROI© Copyright 2011 EMC Corporation. All rights reserved. 10
  11. 11. Delivering Value• EMC manage your Technical Environment – Incident /Problem Management – Configuration Management – Functional Support – Disaster Recovery• EMC deliver Proactive Software Currency – Drives stability / availability / performance – Removes de-support as sole driver – Provides current platform for additional business value through…• EMC expand value through Optimisation Services – Remaining Compliant – Maintaining Competitive Advantage© Copyright 2011 EMC Corporation. All rights reserved. 11
  12. 12. Lifecycle Services Principles • Focus on vendor expertise – Leverage EMC’s internal knowledge base – Leverage global customer experience • Drive operational excellence through proactive management – Vendor involvement in lifecycle planning and delivery – Deliver predictable outcomes for customer and EMC – Risk reduction through applying vendor global experience • Deliver low cost blended (local /remote) services – Onshore / Nearshore / Offshore – Provides access to global pool of skills – Removes availability constraints • Expand value of solution – Ongoing optimisation and feature exploitation© Copyright 2011 EMC Corporation. All rights reserved. 12
  13. 13. Wrap Up• Business Benefits• The Value of Proactive Maintenance / Optimisation• Lifecycle Services and the Impact on ROI© Copyright 2011 EMC Corporation. All rights reserved. 13
  14. 14. Q&A© Copyright 2011 EMC Corporation. All rights reserved. 14
  15. 15. THANK YOU© Copyright 2011 EMC Corporation. All rights reserved. 15

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