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■□ Confidential
Emergency Calls Handling System
in JAPAN
11th April 2019
JAPAN MAYDAY SERVICE CO., LTD.
■□ Confidential
1
Statistics
JAPAN locates;
9,400km to North-East from Dubrovnik
➢ Population 126.3 million … Close to Rus...
■□ Confidential
2
110#
119#
118#
or
or
➢ There are three emergency numbers connect to different organization.
• 110#: Poli...
■□ Confidential
3
PSAPs
Dispatch
Centers
Comments
Stage 1 0 - No unified emergency number
Fire Dept. 728 1,719 PSAPs are p...
■□ Confidential
4
➢ e-Calls shall be sent to both of Rescue Authorities (Fire Dept and Police).
⚫ Rescue Authorities will ...
■□ Confidential
5
➢ HELPNET is a third party service mainly focused on automobiles.
➢ It works in case of traffic accident...
■□ Confidential
6
Sequence of Telecommunication
◆ Transmission data
Following optional data must be included to answer Jap...
■□ Confidential
In Japan, there are so many highway underpasses and also underground roads
especially in the urban area. U...
■□ Confidential
• Get the driving distance to the accidental point after losing GPS signal
• Estimate the actual location ...
■□ Confidential
9
Conclusion: Aiming for Stage 1 PSAP in JAPAN
52 HQs in nationwide 671 HQs have data capability
Police Fi...
■□ Confidential
10
Thank you!!
Ichiro ANDO
General Manager
Business Planning and Sales Operations Dept.
ando@helpnet.co.jp
■□ Confidential
11
References
■□ Confidential
12
Number of Calls
(year-on-year growth)
Connected to Public Institution
Fire Dept Police
Total 30,660 (+5...
■□ Confidential
13
➢ Position info depositing & accident reporting (data/voice communication): Reporting device
➢ Member/v...
■□ Confidential
14
Sequence of Telecommunication
Reporting device Members Center & HELPNET Center
Reported data (originato...
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EENA2019: Track3 session6 _Emergency call handling system in JAPAN_Ichiro Ando_on behalf of japanese national police agency and fire and rescue service

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The structure, challenges and strategies affecting the emergency services differ in each country, as does the approach to the work of the emergency services and public authorities. This session will outline how some countries approach these challenges and you will hear them share their experiences.

Chair: Henning Schmidtpott, Dispatcher and IT-Management, Integrated Control Centre of Freiburg, Germany

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EENA2019: Track3 session6 _Emergency call handling system in JAPAN_Ichiro Ando_on behalf of japanese national police agency and fire and rescue service

  1. 1. ■□ Confidential Emergency Calls Handling System in JAPAN 11th April 2019 JAPAN MAYDAY SERVICE CO., LTD.
  2. 2. ■□ Confidential 1 Statistics JAPAN locates; 9,400km to North-East from Dubrovnik ➢ Population 126.3 million … Close to Russia ➢ Area 378,000 km … Larger than Germany ➢ Emergency Calls 17.8 million/year 2 (end of CY2018) (in CY2017)
  3. 3. ■□ Confidential 2 110# 119# 118# or or ➢ There are three emergency numbers connect to different organization. • 110#: Police • 119#: FRS & EMS • 118#: Coast Guard Police Fire Dept. Coast Guard Emergency calls handling system model
  4. 4. ■□ Confidential 3 PSAPs Dispatch Centers Comments Stage 1 0 - No unified emergency number Fire Dept. 728 1,719 PSAPs are put by municipality Police 52 1,159 PSAPs are put in each prefectures Number of PSAPs for e-Call ➢ There is “NO” Stage 1 PSAP in JAPAN. There are another 11 PSAPs handling by Coast Guard (not for automobile). < Total Call Volume (not only from automobile) > 119# for Fire Dept. : 8.4 Million call / year 110# for Police : 9.0 Million call / year (As of 31st March 2019)
  5. 5. ■□ Confidential 4 ➢ e-Calls shall be sent to both of Rescue Authorities (Fire Dept and Police). ⚫ Rescue Authorities will accept e-Calls only through TPSP call centers. ⚫ Dial-in numbers linked to 110#/119# should be used to connect to them. ⚫ TPSPs can keep using current Dial-in # not linked to 119# unless each Fire Dept requests to call and informs Dial-in # linked to 119#. (TPSPs are not allowed to call Dial-in # not linked to 110# for Police Dept.) ⚫ Retrofit e-Call is included in the scope of this Guideline. ➢ Data connection is requested in the Guideline. ⚫ Modification of current data-communication or newly set-up of data communication system shall be avoided as much as possible due to time and budget restriction. ⚫ TPSP can use fax instead of data-communication until data-communication to Rescue Authorities is available. ➢ No Penalty is defined, but strongly encouraged by public authority to abide by the Guideline. Main Points of National Guideline
  6. 6. ■□ Confidential 5 ➢ HELPNET is a third party service mainly focused on automobiles. ➢ It works in case of traffic accidents and also sudden illness on driving. ➢ Over 1.6 million vehicles are already equipped with HELPNET. HELPNET : Potential Stage 1 PSAP or Send data Police Fire Dept. Hospital SOS * Estimate the severity rate from sensor information when an accident occurs, dispatch a doctor to the site as needed. Air Ambulance * Collaboration
  7. 7. ■□ Confidential 6 Sequence of Telecommunication ◆ Transmission data Following optional data must be included to answer Japanese needs: UN-regulation should permit to add optional data. • Member information (ID) • Position/travel trail information • AACN accident info from vehicle sensors ◆ Reporting sequence The reporting sequence of HELPNET, fitted to the Japanese infrastructure, differs from e-Call as follows: • Packet data communications • Referencing of member info and reporting of phone number info by the center • Information relay from the center to public agencies For countries to suit their different national conditions, no detailed requirements for reporting sequence should be established in any UN Regulations. HELPNET system was developed with its own transmission data format and reporting sequences which are different from eCall MSD because of meeting with requests from the fire and policy agencies.
  8. 8. ■□ Confidential In Japan, there are so many highway underpasses and also underground roads especially in the urban area. Under such circumstances, it was difficult to get an accurate location by using GPS only, so car navigation system was mandatory before. (In FY2016, almost 20% of injuries in road traffic crashes were applicable.) However, it was difficult for any car manufacture to put navigation system on all automobiles, we started a service to calculate accurate location by using map matching on the server side in January 2018. 7 Map-Matching on the Server Position error in case of underpass or high rise buildings Matched with the actual location GPS raw data indicates inaccurate location points due to high rise buildings nearby Results of Map Matching Travel history by GPS
  9. 9. ■□ Confidential • Get the driving distance to the accidental point after losing GPS signal • Estimate the actual location of the accident by using map matching in the server side 8 Map-Matching on the Server (cont.) Without Map Matching With Map Matching Send the actual driving distance (950m) after receiving last GPS signal Based on the information, 950m ahead from the last GPS information is estimated to be the actual location Just use the last GPS information as the actual location In case of an accident in Tunnel
  10. 10. ■□ Confidential 9 Conclusion: Aiming for Stage 1 PSAP in JAPAN 52 HQs in nationwide 671 HQs have data capability Police Fire Dept. 100% coverage in Voice & Data UN regulation on AECS oblige to connect directly to PSAP with voice and data. The idea of PSAP in Japan is under consideration by related ministries and agencies. In Japan, only HELPNET can connect with voice and data directly to Police/Fire HQs. 100% coverage in Voice connection Data connection is 75% in current HELPNET Emergency Flag Location N/W (IP-VPN) 52/52 502/671 98 M people (about 80%) By 20 years since the establishment, JMS constructs a mechanism to transmit data to the command station of police and fire department headquarters nationwide. Got a designated 0ABJ number as a telecom carrier, connect voice channel directly to the command room of Police & Fire HQs with emergency flag.
  11. 11. ■□ Confidential 10 Thank you!! Ichiro ANDO General Manager Business Planning and Sales Operations Dept. ando@helpnet.co.jp
  12. 12. ■□ Confidential 11 References
  13. 13. ■□ Confidential 12 Number of Calls (year-on-year growth) Connected to Public Institution Fire Dept Police Total 30,660 (+59%) 461 (+48%) 1,349 (+35%) Accident 1,359 (+29%) 373 (+52%) 1,127 (+35%) Sudden Illness 54 (+8%) 52 (+4%) 3(▲25%) Incident 81 (+19%) 24 (+71%) 69 (+21%) Others 29,166 (+63%) 12(+300%) 145 (+39%) e-Calls in Japan ■ Results of FY2018 1.66 million equipped vehicles as of 31th March 2019 (+0.5 million annually)
  14. 14. ■□ Confidential 13 ➢ Position info depositing & accident reporting (data/voice communication): Reporting device ➢ Member/vehicle information acquisition: Members Center ➢ Voice communication with reporters & telephoning to public agencies: HELPNET Center ➢ Data transmission between HELPNET Center and public agencies: HELPNET Center, Public agencies 【通報データ】 ・位置情報(通報場所) ・位置情報(走行軌跡) ・道路種別 ・センサ情報(⊿Vなど) ・会員情報(電話番号、名前など) ・車両情報(ナンバー、車種、色など) Reported data: ・Position info (report site) ・Position info (travel trail) ・Road type ・Sensor info (∆V, etc.) ・Originator ID Reporting device HELPNET Center Operator Data communication Member reporter Data communication Data communication Voice communication Police car Members Center Originator ID - Member/ vehicle info ・ ・ Public agenciesReported data: ▪Position info (report site) ▪Position info (travel trail) ▪Road type ▪Sensor info (∆V, etc.) ▪Member info (phone no., name…) ▪Vehicle info (no., model, color…) Ambulance 消防消防消防消防Fire service Fire service 警察警察警察Police Police Voice communication Report to public agencies (police/fire stations in jurisdiction) Services of HELPNET Info acquisition HELPNET System Composition and Functions
  15. 15. ■□ Confidential 14 Sequence of Telecommunication Reporting device Members Center & HELPNET Center Reported data (originator ID, position) Calling phone no. to talk Phone no. for voice communication Voice communication Public agencies (fire/police stations) Dedicated IPnet Circuit switchednet Reported data (position, member/vehicle info) Direct conversation • Two reporting modes: (a) Automatic reporting at airbag deployment, (b) Manual reporting by original reporter • Communication starts up by data transmission from the reporting device; an operator at HELPNET Center finds the situation through voice communication and reports to a public agency. • In case of automatic reporting (if impossible to converse with the original reporter), the operator calls for an ambulance. HTTP/1.1 Voice communication Emergency reporting Voice communication (notification of the original reporter’s condition, data transmission) Packetnet HTTP/1.1 (Online or FAX)

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