EENA2019: Track3 session4 Boosting the emergency services modernization_Bertrand Casse
Boosting the Emergency
11 April 2019
PEMEA, GHALE - Boosting the Emergency Services modernization
• PEMEA (ETSI standard) interoperability between
emergency Apps and emergency services across Europe.
• GHALE by Deveryware.
A CHANGING WORLD!
Apps• Upcoming obsolescence of
• Emergence of new behavior …
• People are travelling more and
• At the same time, ES is still
facing the same challenges…
CHALLENGES ARE STILL THERE!
• Where the caller is, what his
condition is and state of his
Situation awareness is key!
• Improve accessibility for people
• OTT providers are still unable to
direct emergency calls.
DEVERYWARE‘S PEMEA ANSWER : GHALE
• Implements all aspects of the PEMEA standard.
• Allows Applications and PSAPs to interwork to providing
core and advanced services to help keep people safe.
AppsEU 112 Apps
ACCURATE LOCATION AND USER INFORMATION
• Javi a Spanish teenager hurt
inside a building in Milan.
– Provide location and updates
to the Italian call-taker
– Because Javi is a minor, ICE
contact details are used to
contact the person’s mother
so that proper treatment can
BETTER ACCESS FOR ALL
• Alain has trouble hearing and prefers
to use text.
– Using PEMEA chat:
• His messages are instantly
translated into Portuguese
for the Call-Taker
• The call-taker’s messages
are translated into French
• Beth is Mute and uses sign language
– Using PEMEA she is able to
indicate this and the PSAP can
initiate a video call with her
using everyday Web technology.
– This works on her smart-phone
or her laptop so she can always
have access to emergency
App 112 Are you in danger?
Help there is a fire
Are you in danger?
What is the problem?
Help there is a fire
Disabilities in all forms
affect one person out
of six in the EU.
OVER-THE-TOP VOICE PROVIDERS
• OTT often have trouble knowing where the caller is, and
where to send the call in an emergency.
• The GHALE : SIP-PEMEA Interworking Function (SPIF) allows
OTT phone applications to get to the correct PSAP.
Get the PSAP address
GHALE IN A NUTSHELL! EASY TO IMPLEMENT
Interoperability thanks to a Standard!
Whole or solution
On-premises or as
a Cloud service
adhere to GDPR rules
Easy to deploy
PEMEA,GHALE IS AVAILABLE!
Affordable Trustful Accessible Scalable
Please come to see us at
Deveryware stand (#13) for demos.