Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

EENA2019: Track2 session6 AML in Norway_Sven Bruun

23 views

Published on

In 3 years, Advanced Mobile Location has brought considerable improvements to public safety. In this panel, experts will discuss the latest updates and the future improvements of the technology.

Chair: Christoph Kautz, Deputy Head, Unit Galileo and EGNOS – Applications, security, international cooperation, European Commission

  • DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download Full EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download Full doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THIS can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THIS is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THIS Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THIS the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THIS Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • Be the first to like this

EENA2019: Track2 session6 AML in Norway_Sven Bruun

  1. 1. AML – Advanced Mobile Location The story behind caller location in Norway Sven Bruun - Senior advisor Department of Emergency Medical Services and Preparedness Norwegian Directorate of Health
  2. 2. Advanced Mobile Location in Norway • The story behind AML in Norway • The deployment • Challenges we met • How AML is working in Norway • How does it affect the emergency services today • Recommendations for other authorities deploying AML • Success stories 2
  3. 3. Emergency services in Norway • Three emergency numbers – 112 (Police), 110 (Fire and Rescue) and 113 (Ambulance) • Emergency medical services – 16 Emergency medical communication centers in Norway (113) – The call takers are usually nurses. The dispatchers are usually EMTs • Community emergency medical communication centers (116117) • Police and fire to be co-located all over Norway • In Bodø all three are co-located 3
  4. 4. The story behind caller location in Norway • Used by Emergency Services since 1995 • Central hub from 2007 (NRDB) – Number portability, caller information (name, address) and caller location – Based on base station information from the mobile networks (Cell ID). – Available for call takers on every emergency call with no delay – Owned and financed by the mobile network operators. – Regulated by the Norwegian Communications Authority 4
  5. 5. Telephone number Architecture until 2018 Phone Hub (NRDB) Ambulance Mobile operator Base station- positioning Subscriber information Base Station- Positioning Map system CallcenterPhone call → Police Map system Callcenter Telephone number Fire Map system Callcenter Telephone number Mobile network API Subscriber information C&C C&C C&C
  6. 6. Why did we decide to deploy AML? • Having an accurate position of the caller is important. • Not all citizens will download an app, and not all will use the one they downloaded • Reduce the time spent to pinpoint the exact street address or position 6 «Placemark time» Finding the exact location/address Understand exactly where the incident is Drive the last 100 meters and find the patient Event occurs Calling Call answered ERC alerts the unit Unit start driving On scene Call answer time ERC reaction time Unit reaction time Travel time to patient Prehospital response timeBystander time Time
  7. 7. Deployment • Existing central HUB. – XML-based API already in place, with field for GNSS-position • We had support by national authorities • Technical discussions – With Google and Apple – How to receive the AML-information – From mobile to hub (data SMS), and from hub to control room (XML) 8
  8. 8. Telephone number AML-status Norway Android Integrated Hub Ambulance Mobile operator Base station- positioning Subscriber information User submitted position SMS HTTPS Statistics Map system Callcenter Phone call → Police Map system Callcenter Telephone number Fire Map system Callcenter Telephone number Apple App GNSS-position→ Mobile network Integrated API C&C C&C C&C  New stuff
  9. 9. Deployment • Dialog with the mobile network operators • Legal challenges – Google, Apple, mobile network operators – The Norwegian Data Protection Authority • Make changes in the telecom regulations related to emergency calls • Implement necessary basic support in the GIS systems for a pilot project • Enhancements in GIS systems, show base station and GNSS-position 10
  10. 10. Deployment 11 • Current configuration for Google Android
  11. 11. GIS implementation 12 • Always display AML-position together with the base station area (cell ID) • To verify that the AML- position is correct • Inside positioning can be difficult, especially if the mobile user is inside a building with no GNSS-coverage or on a moving object with WIFI, for instance a train or a boat.
  12. 12. Challenges • End to end responsibility and support for the AML solution • Mobile network operators believed current legislation prevented them from passing on such accurate positions. • Legislation and regulations had to be changed by the government • Implementation in all the map systems in use • Support for all three emergency numbers in Norway – 112 (Police), 110 (Fire/Rescue) and 113 (Ambulance) – Google supported all – Apple none during rollout, but testing in progress for emergency number 112. – We hope they will implement support for all three numbers 13
  13. 13. Challenges • Some AML-positions shown are several hundred meters off – Currently the map shows only first position received from the phone • There was a low number of emergency calls with AML, only 20%. We expected around 40% • Suddenly rose to 40% a week ago. To be investigated. • AML for emergency SMS is activated, but currently not supported by the receiving system 14 0 5 10 15 20 25 30 35 40 05.11.2018 05.12.2018 05.01.2019 05.02.2019 05.03.2019 05.04.2019 Percentage of 112 calls with AML When received When answered
  14. 14. Recommendations for other authorities deploying AML • Small project group – With representatives from emergency services, IT and authorities. – We had representatives with IT and operational knowledge from the directorates together with technical and legal resources from the Norwegian Communications Authority and the hub (National reference database). • Use or create a shared hub for handling caller location for all the emergency control rooms • Look at the regulations, change them if needed • Cooperate with the mobile network operators and map vendors – Tuning of the map user interface for the call takers – Show AML-position together with base station for verification 15
  15. 15. Telephone number Current setup Phone Hub Call center User submitted position 1 Map system Callcenter GNSS-position→ C&C User submitted position 2
  16. 16. Success stories 17 • Accident in the mountains with tourist • AML position immediately available with 10 meters accuracy • Call taker could focus on life saving first aid and not the location • Other stories with cars, people in their cabin, with no address • Callers in distress, can’t remember even the color on their house
  17. 17. Questions? sven.bruun@helsedir.no 11.04.2019 19

×