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EENA2019: Track2 session6 AML in New Zealand_Ben Quay

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In 3 years, Advanced Mobile Location has brought considerable improvements to public safety. In this panel, experts will discuss the latest updates and the future improvements of the technology.

Chair: Christoph Kautz, Deputy Head, Unit Galileo and EGNOS – Applications, security, international cooperation, European Commission

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EENA2019: Track2 session6 AML in New Zealand_Ben Quay

  1. 1. New Zealand: AML and emergency location services Ben Quay, Programme Director Ministry of Business, Innovation & Employment
  2. 2. Accountable for delivery, enhancement, and operations of government’s Emergency Caller Location Information (ECLI) service Also leading a refresh of NZ’s telecommunications relay service, providing accessible communications for deaf, deaf-blind, hearing and speech impaired people NZ Emergency Caller Location Services Ben Quay – Programme Director
  3. 3. 2015 – Q2 2017 – Q1 2018 – Q2 2018 – Q4 2019 – Q3 + New Zealand’s mobile location journey… Initiate Launch Extend Enhance Evolve 💰👍 👏 💪 🙌 NZ Government approves funding to get caller location for calls via the 111 emergency number Phase 1 launches nationally on all networks with AML for Android (ELS) and network cell location for all phones Second stage launches AML for iOS and AML for 111TXT nationally on all networks --------------------------------------- NZ Government approves Phase 2 3GPP Location Services (LCS) on two 3G national networks 3GPP LCS on 3G on third network and on all 4G LTE networks --------------------------------------- Location for emergency calls not via 111 --------------------------------------- Begin network based VoWiFi and AMLv2?
  4. 4. In March 2017, the Telecommunications Information Privacy Code 2003, Amendment No. 5 came into force regulating ECLI. Amendment No. 5 • allows the Ministry to collect ECLI directly from a mobile device or from a network operator without requiring the consent of the emergency caller The Ministry • deletes personal data after 60 minutes • has auditable processes and policies with network operators and emergency service providers Emergency Service Providers • retain address information once verified by the caller to enable an emergency response Mobile Network Operators • commercially engaged to deliver ECLI • the Ministry carriers privacy risk
  5. 5. AndroidFeatures iOS Other Smartphone Feature Phone Handset initiated - GNSS Handset initiated - WiFi A-GNSS (GPS and GLONNAS) Enhanced Cell-ID Basic Cell-ID Statistical Cell-ID Phase 1 Location Methods
  6. 6. GNSS; 56% WiFi; 31% Cell; 3% Null; 10% Location Methods Android; 52% iOS; 33% Other; 15% Operating Systems calling 111 NZ AML Stats 8.1 13.4 Android iOS Average GNSS precision (in meters) But… higher GNSS yield with iOS of calls to 111 are from mobiles80% of mobile calls yield AML 81% of mobile calls yield high precision AML (78% if only Android & iOS included)66% of all calls yield high precision AML, fixed line address data is degrading52% 26% 69% May 2017 Mar 2019 Per cent of 111 calls that are using location to verify call location 15 20 25 reduction in unresolved no speech emergency calls40% reduction for Police in verifying caller location30s reduction for Ambulance in verifying caller location45% dollars reduction in first year of structural fire damage to property10m
  7. 7. AndroidFeatures iOS Other Smartphone Feature Phone Handset initiated - GNSS Handset initiated - WiFi A-GNSS (GPS and GLONNAS) Enhanced Cell-ID Basic Cell-ID Statistical Cell-ID Phase 2 Location Methods – in place today ❔ ❔
  8. 8. Advanced Mobile Location • AML live on three mobile network: 2degrees, Spark, and Vodafone • Activated by 111, 112, 000, 999, 911, 117 • Android May 2017, iOS April 2018, Android for 111 TXT May 2018 3GPP Location Services (TS 23.271) via control plane • Live on two 3G networks, third underway, 4G later in 2019, using Comtech’s LBS • Location record for every emergency 111 mobile call, including roamers • Increases the yield of high-precision location records NZ Target Of genuine 111 calls will be supported by location of within 50m in 2021 95% 40 % 2021202020192018201720162015 65 % 83 % 90 % 95 % FCC location targets NZ location - actual NZ location - target
  9. 9. Basic Cell ID eCell-ID Basic Cell ID + eCell-ID Network Cell + eCell-ID Neighbour eCell-ID Neighbour eCell-ID + A-GNSS eCell-ID + A-GNSS A-GNSS
  10. 10. Is it an egg? No, it’s two GPS records AML initiated by an 111 emergency call A-GNSS requested from the network
  11. 11. Other areas of work AML rebidding Tested and likely launching in July/August 2019 VoWiFi Location Location for VoWiFi and other IMS core supported communications SAR support Supporting Search & Rescue missions by keeping data longer that 60 Mins ESInet Time to replace the old ISDN/PSTN network that supports emergency calling Network Optimisation Working with carriers to optimise network settings and cell information Patient Dispatch Info Just implemented a function for Ambulance to send information to patients via SMS about the ETA of their ambulance and how to get ready for it Non-111 location Providing location for emergency calls not received via the 111 number Fixed line location Opportunity to better integrate and combine with other data sources
  12. 12. 03:03:37:INFT GAVE ADDRESS AND LEFT THE PHONE CALL - LINE STILL OPEN 03:03:42: ADDRESS NOT AUDIBLE 03:04:03: ◼◼◼◼◼◼ IS NOW ARGUING WITH INFT IN THE BACKGROUNG 03:04:24: HANDSET (GPS) FOR +64◼◼◼◼◼◼ (2DEGREES): LL(174: ◼◼◼◼◼◼ ◼◼◼◼◼◼) ** Event Priority changed from 2 to 1 at: 12/04/18 03:08:30 03:10:13: SUPP INFO CREATED: INTEL: FAMILY VIOLENCE 20180419031013NS 03:10:19: SUPP INFO CREATED: INTEL: ALCOHOL 20180419031019NS 03:18:16: Unit= ◼◼◼◼◼, Status=AR, Location= ◼◼◼◼◼◼◼◼◼◼◼◼◼◼◼ 09:16:36: INFT WANTS MEDS BUT STATING ◼◼◼◼ IS GOING TO BE ARRESTED 09:16:59: INFT NOT PROVIDING LOCATION 09:18:34: HANDSET (GPS) FOR +64 ◼◼◼◼◼◼ (2DEGREES): LL(174: ◼◼◼◼◼◼ ◼◼◼◼◼◼) 09:18:59: INFT STATING ◼◼◼◼ IS MENTALLY UNWELL - IS BECOMING ENRAGED 09:23:36: IT SOUNDS LIKE INFT IS WALKING - BUT STILL NOT DISCLOSING ANY LOCATION – HAS STATED ◼◼◼◼ IS GOING TO TAKE PILLS AND KILL THEMSELF NOW ** Event Type changed from 2P(2) to 1X(P1) at: 06/04/18 09:23:42 09:36:19: INFT LOCATED 09:54:41: ◼◼◼◼◼◼ - ADMITTED TO ED ◼◼◼◼◼◼ HOSPITAL 18:10:53:NIL REQ FOR POLICE - LOTS OF VOICES HEARD ARGUING IN B/G 18:11:05: HANDSET (GPS) FOR +64◼◼◼◼◼◼ (2DEGREES): LL(175: ◼◼◼◼◼◼ ◼◼◼◼◼◼) 18:13:28: C/T NOTES THAT INFT HAS A PROTECTION ORDER AGAINST ◼◼◼◼◼◼ 18:15:19: C/T RINGS THREE TIMES AND GOES TO V/MAIL ** Event Priority changed from 2 to 1 at: 28/04/18 18:20:33 18:25:09: SUPP INFO CREATED: INTEL: FAMILY VIOLENCE20180505182509NS 18:29:07: SUPP INFO CREATED: INTEL: YOUTH20180505182907NS 18:40:17: Unit= ◼◼◼◼◼, Status=AR, Location= ◼◼◼◼◼◼◼◼◼◼◼◼◼◼◼ Source: New Zealand Police
  13. 13. Thanks for listening... Questions? Ministry of Business, Innovation & Employment, Wellington, New Zealand +64 21 162 9869 ben.quay@mbie.govt.nz www.mbie.govt.nz/ecli Ben Quay, Programme Director www.linkedin.com/in/benquay/

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