SPi Global - ECPA | solutions Provider


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Presentation by John Wheeler.

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  • About 17 Million tablets shipped in 2010. This is expected to grow to 70 Million by 2012 About 11 Million eReaders shipped in 2010. This is expected to grow to 17 Million by 2012 About 300 Million smartphones shipped in 2010. This segment is still having significant growth and will reach 450 Million+ by 2012. Laptops/netbooks may be lagging behind in developed markets but are stilll have enough headroom in developing markets.
  • SPi Global - ECPA | solutions Provider

    1. 1. SPi Global – An Introduction John Wheeler Vice President – Strategy & Emerging Technologies
    2. 2. Global BPO Solutions Client Profile Market Position People Awards & Recognition <ul><li>300+ clients across industry sectors including publishing, healthcare, legal, automotive, electronics, and financial services. </li></ul><ul><li>Fortune 1000 companies, category market leaders, non-profit organizations, and government agencies. </li></ul><ul><li>Leader in KPO and customer support solutions. </li></ul><ul><li>Three decades in the business. </li></ul><ul><li>Owned by a NYSE listed company. </li></ul><ul><li>15,000+ people in 26 delivery sites across United States, Europe, and Asia (Philippines, India, Vietnam). </li></ul><ul><li>Ranked #1 service provider – print & publishing outsourcing vertical, 2009 Black Book of Outsourcing. </li></ul><ul><li>Non-voice BPO of the year, 2010 ICT awards, Philippines. </li></ul>SPi Global Snapshot
    3. 3. SPi Content Solutions Our Solutions Production Solutions Editorial Solutions eContent Solutions Database Solutions Customer Support Knowledge Solutions <ul><li>Produced over 3 million pages. </li></ul><ul><li>Copyedited over 2 million pages. </li></ul><ul><li>Transformed over 10 million pages to multiple digital formats (PDF, *ML, eBooks, POD). </li></ul><ul><li>Handled over 6 million records across multiple legal, medical, and business databases. </li></ul><ul><li>Processed over 300 million back-office transactions. </li></ul>In 2010
    4. 4. SPi Content Solutions Select Clients
    5. 5. Support / Tech Composition Content Processing & Metadata entry Content analysis Metadata updating and validation Authoring Template Development Web Research - Data Collection Manuscript Management and Archival Indexing and abstracting Keying - Manual Content Loading and Ingestion Online and CD / DVD Testing New / Re-Print / Custom Publishing Solutions Typical Publishing Activity Product Data & Spec Analysis Data quality Testing Development and Updates (online, CD, App) Mainframe and Local Processing Workflow / System Support Search Engine Optimization and Submission Programmatic Conversion Tools and Macros – Development and Support Editorial Testing - Product Specs and Definitions Publishing & Load monitoring of CMS Companion Website Development Data quality testing through automated tools Customer Support –eMail / Chat and Phone Testing / Publish Copy Editing Proof Reading eBook Development Web Scraping Content Aggregation Content / Data Analytics Triage Support Application Maintenance Support Schema / DTD Development PDF Optimization and Editing eProduct / Application Development Content Conversion (XML, HTML) Content Databases LMS / CMS Customization Mobile Content Development Accessibility Development State Standards and correlation Course Distribution & Release Management Digitized / Transformed Develop / Enhance Commission / Author / Collect Social Media Monitoring Publishing Process Overview
    6. 6. <ul><li>BPO Company of the year, 2011 ICT Awards. </li></ul><ul><li>Non-Voice Excellence of the year, 2010 ICT Awards. </li></ul><ul><li>Ranked #1 service provider, Print and Publishing Outsourcing vertical, 2009 Black Book. </li></ul>Corporate Overview Awards & Recognition
    7. 7. How We Achieve Success SOLUTIONS CENTRIC Creating value for clients & partners. PEOPLE CENTRIC Nurturing and developing leaders. INNOVATION CENTRIC Fostering entrepreneurship and creativity.
    8. 8. [email_address] www.spi-global.com Thank You
    9. 9. [email_address] www.spi-global.com Thank You
    10. 10. “ Tablets are expected to be the fastest ramping mobile device.” ** “ 10+ Billion mobile devices with internet” ** “ eBooks will be the most dominant format by 2014” * Dawn of the Digital Age “ 185 Billion App downloads by 2014” *** “ Complex business models involving multiple stakeholders” “ Multiple Standards to Manage” “ Trend vs Fad?” “ 4 out of 5 Executives felt their organizations would need significant retraining to handle the digital future” * * DBW/Forrester 2010 Publishing Executive Survey; ** Alphawise, Morgan Stanley Research; *** Gartner
    11. 11. POD PDF XML eBook PDF Hardcopy Application Files <ul><li>30 Million Pages </li></ul><ul><li>5 years. </li></ul>2000 2010 <ul><li>25 Million Pages </li></ul><ul><li>18 months. </li></ul>Case Study