FACILITATION & GROUP PROCESSThe role of the facilitator in running groups is about maintaining the task, theteam needs and individual needs. The dynamics that go in groups isreferred to as the process. It is about what individuals in the group arehearing, seeing and feeling about being in the group. There is a commonpurpose for a training group coming together and this could be to achievesome objectives on a training programme. Each person will have a differentexperience in the group. The role of the facilitator is to facilitate the learningof the individuals in the group and to ensure the group achieves its tasksand objectives.The facilitator achieves the group task by using various tools and methodssuch as icebreakers, exercises, energisers, lectures, handouts, videos, casestudies and group discussions etc. The team maintenance is aboutensuring cohesion in the group and that the group is moving along andlearning. The individual needs refer to the personal needs people bring to agroup. These needs can range from physical needs for warmth, food andcomfort to psychological needs of recognition, status, friendship, self-esteem and doing something worthwhile. The facilitator should bewelcoming, friendly and provide regular breaks and check how people arefeeling about the course, their learning and the physical environment.Facilitators as group leaders should be aware of the needs of the group andthe individual and endeavour to match them with the group task. Thisinvolves the facilitator constantly scanning the group and checking for bothverbal and non-verbal signals from the group members. Adult learnersneed to remain motivated in order to learn. Some facilitators who are taskfocussed run the risk of achieving the task and losing the group memberswho may feel frustrated and dissatisfied.Think about times when you were in a group whether it was a work group ora social group. What were your experiences and feelings in that group?Were your individual needs being met or was the group leader focussed onthe task?
TASK NEEDS GROUP INDIVIDUAL MAINTENANCE NEEDS NEEDSFigure 1 The Three-Circles Model- John Adair • In the Three- Circles model task, group and individual needs always interact • The group leader should constantly be aware of what is happening in the group regarding the three circles • The group leader is responsible for: 1. Achieving the task 2. Building and maintaining the team 3. Developing the individual
Group Leader Qualities• Congruence• Authenticity• Listening Skills• Enthusiasm• Open-Mindedness• Flexibility• Sense of Humour• Imagination• Creativity• Empathy• Perseverance• Sensitivity• Integrity• Initiative• Self-Awareness• Diversity Awareness• Self- Confidence• Consistency• Efficiency