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Survey Results: Trends in Supply Chain Visibility

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Between December 2015 and January 2016, Gatepoint Research surveyed 101 executives on trends in supply chain visibility. This report will provide you with detailed information on the current state of visibility in the supply chain across a variety of industries including visibility depth, how visibility information is used, timeliness of visibility, and much more.

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Survey Results: Trends in Supply Chain Visibility

  1. 1. Summary Results • January 2016 Trends in Supply Chain Visibility
  2. 2. Summary Results • January 2016 Program Overview  Between December 2015 and January 2016, Gatepoint Research invited select supply chain executives to participate in a survey themed Trends in Supply Chain Visibility.  Candidates were invited via email and 101 executives have participated to date.  Management levels represented are predominantly senior decision makers: 13% hold the title CxO, 37% are VPs, and 50% are Directors.  Survey participants represent firms from a wide variety of industries including general manufacturing, high tech manufacturing, retail trade, wholesale trade, telecom services, primary manufacturing, and media.  79% of responders work in Fortune 1000 companies with revenues over $1.5 billion. The balance work in large and mid-market firms whose revenues are between $250 million and $1.5 billion.  100% of responders participated voluntarily; none were engaged using telemarketing.
  3. 3. Summary Results • January 2016 Observations and Conclusions  Supply chain visibility is limited. 41% of survey respondents report that their supply chain visibility extends only as far as Tier 1 relationships with contract manufacturers.  Data elements are a little easier to examine: Asked about their ability to look into data elements, respondents report good visibility into orders (80%) and inventory (78%) – but visibility falls off sharply for capacity (54%) and upside (23%).  Respondents’ ability to trail goods in-transit falls off sharply with distance: 39% have visibility between themselves and Tier 1, only 7% can see between Tiers 4 and 3.  Decisions based on old data instead of real time data: Timeliness is key to visibility data relevance, but only 14% of those surveyed have access to data in real-time.  Access doesn’t equal usage: 79% of responders’ logistics teams have access to visibility data, and 71% use it… but although 31% of Chief Supply Chain Officers have access to visibility data, only 16% use it.  Just 19% of respondents report end-to-end supply chain visibility. Not surprisingly, 54% say they are only somewhat satisfied with their current supply chain visibility.
  4. 4. Summary Results • January 2016 Copyright © 2015 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. How far into your supply chain do you have visibility? 41% of survey respondents report that their supply chain visibility extends only as far as Tier 1 relationships with contract manufacturers. 41% 21% 16% 23% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% Tier 1 (e.g., contract manufacturers) Tier 2 (e.g., assembly suppliers) Tier 3 (e.g., component suppliers) Tier 4 (e.g., raw material suppliers) Tier 4 visibility reported mostly by general and high tech manufacturers (76% of total)
  5. 5. Summary Results • January 2016 Copyright © 2015 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. Which data elements do you have visibility into? Asked about their ability to look into data elements, respondents report good visibility into orders (80%) and inventory (78%) – but visibility falls off sharply for capacity (54%) and upside (23%). 80% 78% 54% 23% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Orders Inventory levels Capacity Upside
  6. 6. Summary Results • January 2016 Copyright © 2015 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. Do you have in-transit visibility? If so, between which nodes of the supply chain? Respondents’ ability to follow goods in-transit falls off sharply node-to-node: 39% have visibility between themselves and Tier 1; only 7% can see between Tiers 4 and 3. 20% 66% 20% 12% 7% 0% 10% 20% 30% 40% 50% 60% 70% We do not have in-transit visibility Between Tier 1 and me Between Tier 2 and Tier 1 Between Tier 3 and Tier 2 Between Tier 4 and Tier 3
  7. 7. Summary Results • January 2016 Copyright © 2015 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. How timely is your visibility data? Timeliness is key to visibility data relevance, but only 14% of those surveyed have access to data in real-time. 14% 18% 36% 17% 7% 6% 1% 0% 5% 10% 15% 20% 25% 30% 35% 40% Real-time Less than 8 hours Less than 24 hours Less than 72 hours Less than one week Less than one month More than one month
  8. 8. Summary Results • January 2016 Copyright © 2015 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. How do you use visibility information? Asked how visibility information is used in their business, 78% of respondents use it for supply continuity. Far less common is putting visibility information to work enabling agile response (40%) or monitoring trading partner commitments (28%). 78% 70% 46% 40% 28% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% To ensure continuity of supply To get early warning of supply chain problems or disruptions To enable agile response to unexpected changes in supply To enable agile response to unexpected changes in demand To monitor trading partner compliance with commitments
  9. 9. Summary Results • January 2016 Copyright © 2015 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. Who has access to visibility data? 79% of the companies in the survey report their logistics team has access to visibility data. 79% 60% 51% 51% 31% 14% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% The logistics team The supply chain executive team (e.g., VP, Director, Manager) Supply chain line personnel Operations executives (e.g., VP, Director, Manager of Operations) The Chief Supply Chain Officer (CSCO) The senior executive team (e.g., CEO, CFO, etc.)
  10. 10. Summary Results • January 2016 Copyright © 2015 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. Who actually uses visibility data? Access doesn’t equal usage: 79% of responders’ logistics teams have access to visibility data, and 71% use it… but although 31% of CSCOs have access to visibility data, only 16% use it. 70% 55% 53% 53% 16% 6% 0% 10% 20% 30% 40% 50% 60% 70% 80% The logistics team Supply chain line personnel The supply chain executive team (e.g., VP, Director, Manager) Operations executives (e.g., VP, Director, Manager of Operations) The Chief Supply Chain Officer (CSCO) The senior executive team (e.g., CEO, CFO, etc.)
  11. 11. Summary Results • January 2016 Copyright © 2015 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. Does anyone in your organization have an end-to-end, comprehensive view of supply chain visibility data? In respondents’ firms, a comprehensive view is rare: only 19% report end-to-end supply chain visibility. Yes (please specify who) 19% No - visibility data is fragmented and scattered through the organization 81% Director of Logistics team Supply Chain Director Supply Chain executives and team Systems/IT and Planning Warehouse personnel
  12. 12. Summary Results • January 2016 Copyright © 2015 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. How satisfied are you with your level of supply chain visibility? Among respondents only 11% are very satisfied with their current supply chain visibility. 11% 54% 26% 9% 0% 10% 20% 30% 40% 50% 60% Very satisfied Somewhat satisfied Somewhat unsatisfied Very unsatisfied
  13. 13. Summary Results • January 2016 Copyright © 2015 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. Profile of Responders: Industry Sectors A wide range of industry sectors are represented in the survey. 61% are general and high tech manufacturing. Mfg - General 31% Mfg - High Tech 27% Retail Trade 15% Wholesale Trade 11% Telecom Services 5% Mfg - Primary 4% Media 3% Business Services 1% Financial Services 1% Healthcare 1% Mining 1%
  14. 14. Summary Results • January 2016 Copyright © 2015 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. Profile of Responders: Revenue An impressive 79% of respondents work in Fortune 1000 companies with over $1.5 billion in revenue. >$1.5billion 79% $500 million - $1.5 billion 16% <$250 million 5%
  15. 15. Summary Results • January 2016 Copyright © 2015 Gatepoint Research. All rights reserved. The information contained in this report is the sole property of Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print and digital form without the express written consent of Gatepoint Research. Profile of Responders: Job Level All survey respondents hold executive level positions at their firms, 13% at the CxO level. Director 50% VP 37% CxO 13%
  16. 16. Summary Results • January 2016 E2open is the leading provider of cloud-based, on-demand software solutions enabling enterprises to procure, manufacture, sell, and distribute products more efficiently through collaborative planning and execution across global trading networks. Enterprises use E2open solutions to see and control their trading networks through real-time information, integrated business processes, and advanced analytics. For more information about E2open visit www.E2open.com

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