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Interview with Mr. Pavel Hrabe, Principal Business Consultant, Enterprise Architect, SAP AG.E-Government Center: Why Enter...
more business and application view. We should ask now how to utilize that existing platform to deliver betterservices for ...
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Interview with Mr. Pavel Hrabe, Enterprise Architect, SAP AG

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Mr. Pavel Hrabe, Enterprise Architech, SAP AG responded to the E-Government Center's questions about e-government and his experience with e-government in the Czech Republic

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Interview with Mr. Pavel Hrabe, Enterprise Architect, SAP AG

  1. 1. Interview with Mr. Pavel Hrabe, Principal Business Consultant, Enterprise Architect, SAP AG.E-Government Center: Why Enterprise Architecture is important for public administration transformation andespecially for e-Government services or, so-called e-Service implementation?Mr. Pavel Hrabe: My feeling and my conclusion is that you want to be successful with these e-Government activitiesand you want to get public value, which means positive perception that you are filling your political promises, youwant really help your citizens with connection to the Government. But, to be sure that your project will besuccessful, you have to understand what does “Service” mean, who is providing what to whom. You shouldunderstand what people want and then, in the second step, you should understand how to adapt your internalprocesses for efficient delivery such of the service. The last stage is to understand how to support it withcommunication and information technologies. This is the primary aim of Enterprise Architecture: to serve you asmeans of holistic understanding of Government (State) and its services.This is the easy example: Issue a confirmation of being free of debt to the state. It’s not just about creating aelectronic portal interface, you should also speed-up processes within the agency, to be able to respond in timecitizens are expecting. Typically it takes one month to respond to the request submitted. But, if the application willbe done in electronic form, the citizen is expecting that the feedback, the confirmation will be back in 3 days, e.g. viapost or immediately in the electronic form. Then, if you want to promise this kind of improvement: 3 days instead of30 days – you should really think about the process itself, who needs to be invited to approve individual steps of thatprocess, how to speed-up that approval, increase the authority and responsibility, make easier and accelerate thecontrol. Therefore Enterprise Architecture is really helpful, because it allows you to build any new service based onthe previous experience. At the beginning, you will recognize what are subjects of Government and, also, what areall activities, processes and services. It will help you to decompose Government into elements, to understand it andthen, you can take one of the services, compare it with your previous results and propose improvement.EGC: You are from the Czech Republic. In the Czech Republic, a part of e-Government projects are implementedalready?P.H.: Yes. We have in 2006 implemented first so-called e-Services, to enable our citizens and companies to approachState electronically, with valid electronic signature. To enable electronic communication between agencies and fromstate agencies to the people and companies, we created in 2008 so-called “Data Boxes” concept, which is somethinglike a mailbox, but with guaranteed security and delivery. Data Boxes are in operation since November 2009 as aState guaranteed electronic post. And it really speeds-up the communication and makes it much cheaper, especiallyfor Government. Instead of letters, they are just issuing for example an invitation to the Court only electronically. Forevery state agency it is mandatory to use only electronic communication. For any company, registered byCommercial Court, is mandatory to receive from the state agencies this electronic communication. It saves a lot ofmoney for the postal services.On the other side, in 2008 we have created contact points called “Czech Points”, like software or computerterminals, available at municipalities, post offices and currently implemented into banks. This is a real access point toexisting electronic services, like e.g. “Crime Record”. It’s easy to come at any point equipped with “Czech Point” andfor a small fee, like 2-3 euro, to request some form or some confirmation.In parallel, we are quite successful in building pre-requisite for interoperability of IT systems of our agencies. Fewyears ago our Government decided to start so-called e-GON, e-Government reform. They also decided to build 4major registers: Register of Persons, Register of Organizations, Register of Buildings and Land Parcels and Register ofRights and Liabilities. The last register is right now used primarily, for registration of agency’s information systemsand the services provided by these systems and to manage the access rights to that information. This means therights are, currently, the access rights, but it may be more common register with another kind of rights and liabilitiesof subjects of Government. It’s partly finished, the last pieces will be productive in July 2012 and then we will finish aplatform for interoperability of our agencies and we will, probably, re-shape our view from the technical platform to Republica Moldova, Chișinau, MD-2033, 1, Piața Marii Adunări Naționale, Oficiul 659 Telefon 250 234 http://www.egov.md
  2. 2. more business and application view. We should ask now how to utilize that existing platform to deliver betterservices for less cost, better quality. That’s what our e-Government has to focus next months and years.EGC: When e-Government projects have been started in Czech Republic? The history of e-Government. Do youhave in your country the same institution, e-Government Center?P.H.: e-Government in Czech started in 2000 and since that time the governance structure of e-Government haschanged several times. In contrast to Moldova, we currently don’t have separate Ministry of Informatics (we hadfrom 2003 to 2007) or e-Government Center at the Government Office level. In past the e-Government initiativeswere driven by the Ministry of Informatics. Then, as a part of reduction of administration, also Ministry ofInformatics was closed. And the people and departments were moved into Ministry of Interior. And now we have infact 2 centers of e-Government: one is at the Ministry of Finance; there we are building State Treasury System andShared Data Center. And at the Ministry of Interior there is a team responsible for Technical Architecture of e-Government and team for effective public administration, which e.g. started already 2 or 3-years project for PAProcess Modeling. The result probably will be complementary to the Technical Architecture and will create a basisfor the Enterprise Architecture of Czech Government in future.We don’t have exactly such an institution like e-Government Center. We are trying to advice our Government, via so-called “Advisory Boards” and all CEO’s of Individual Ministries are invited into “Advisory Board for Competitivenessand Information Society”, where cooperate politicians, officials, scientists and entrepreneurs in the IT. In parallel, wehave also “National Advisory Board for Economics” and other Advisory Boards. But we don’t have right nowsomething established like a competence center, or a knowledge center and a project management office for e-Government. It’s mostly done in Ministry of Interior.EGC: In your opinion, what are the risks of successful implementation of e-Transformation agenda implementationin Moldova?P.H.: It’s difficult to judge, I’m just starting to learn Moldova from public documents, like Strategy on TechnicalModernization of the Government, published at September 20 and I like it. It looks that you are really ambitiouscountry, but respecting the rules I’m also enforcing every day: not to re-invent the wheel and learn from successfulcountries. I am really impressed how you are progressing. For example, in the Czech Republic I am trying to establisha role of Governmental Enterprise Architect and from web pages of your e-Government Center I know that you werelooking for and currently already established Enterprise Architect in your country. So, I see that in some aspects ofpublic administration reform you are in front of us, in some other aspects we are better. For example: we reallyachieved some results in the technical infrastructure already. But, I think we can share our knowledge and improveboth by learning one from another. Republica Moldova, Chișinau, MD-2033, 1, Piața Marii Adunări Naționale, Oficiul 659 Telefon 250 234 http://www.egov.md

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