E-governance in Local Governments      Civil Registry Agency                              February 23, 2011
Introducing E-Governance in Local Governments             Why Introduce E-Governance     Improve management efficiency an...
Introducing E-Governance in Local Governments                 What needs to be Addressed  Developmental Gap between the Ce...
Introducing E-Governance in Local GovernmentsCurrent Status of ICT in Georgia                                             ...
E-Governance Model                          All administrative units provided with                                  necess...
Introducing E-Governance in Local Governments                                    Village House                   CRA      ...
Introducing E-Governance in Local Governments                   Readiness for introducing e-governance                   P...
Introducing E-Governance in Local Governments              Process and Needs Analysis       Business-process and document...
Example on Requesting Social AssistanceApplication                        Front Office                              Gamgeb...
Introducing E-Governance in Local Governments       An Example of Increasing Planning Capacity              MoF           ...
Introducing E-Governance in Local Governments        Types of Services Offered by the Trustees Local Government services ...
Introducing E-Governance in Local GovernmentsNew Services that can be Offered by the Trustee Office SSA competencies    ...
Introducing E-Governance in Local Governments  New Services that can be Offered by the Trustee Office CRA competencies   ...
Procedure of Service Delivery    Local   Resident                                                        Public Service   ...
Service Provided by the Trustee     –Household size    –Registered address  NAPR    –Birth certificate Municipality Center...
Introducing E-Governance in Local Governments                             Village House A centrally located building (in ...
Introducing E-Governance in Local Governments                              Key Activities Consultations with the main pro...
Introducing E-Governance in Local Governments                       Four Work Directions  Building e-governance model    ...
Introducing E-Governance in Local Governments                           Expected Results Optimized management at the muni...
Introducing E-Governance in Local Governments                      Thank you!                                Questions
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E-governance in Local Governments

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Presentation held by Levan Samadashvili, Project Manager within the Civil Registry Agency, Ministry of Justice, within the Regional Workshop on Georgia's anti-corruption and public service delivery reforms (22-24 September 2011).

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E-governance in Local Governments

  1. 1. E-governance in Local Governments Civil Registry Agency February 23, 2011
  2. 2. Introducing E-Governance in Local Governments Why Introduce E-Governance Improve management efficiency and service delivery in Local Governments Increase Local Government Capacity Create a unified e-governance system, where all levels of government are integrated
  3. 3. Introducing E-Governance in Local Governments What needs to be Addressed Developmental Gap between the Central and Local Governments Local Government problems Poor management and service Lack of transparency and public participation Low level of trust Etc. Success stories of central government bodies (CRA, NAPR, SSA, etc.) Electronic databases – ease of access E-document and information flow – improved management Quality online services – public satisfaction Introducing success in terms of e-governance at the local level
  4. 4. Introducing E-Governance in Local GovernmentsCurrent Status of ICT in Georgia Central government AUTHORIZED PERSON OF THE VILLAGE AUTHORIZED MUNICIPALITY MANAGEMENT PERSON OF THE VILLAGE REGIONAL AUTHORIZED AUTHORIZED ADMINISTRATION PERSON OF THE PERSON OF VILLAGE THE VILLAGE MUNICIPALITY AUTHORIZED MANAGEMENT AUTHORIZED No technical equipment PERSON OF THE VILLAGE PERSON OF THE VILLAGE Poor communication AUTHORIZED PERSON OF THE VILLAGE AUTHORIZED PERSON OF THE VILLAGE No software or necessary applications
  5. 5. E-Governance Model All administrative units provided with necessary equipment VILLAGE HOUSE All public agencies (all villages) VILLAGE HOUSE switched into a single system CRA VILLAGE All institutions provided with respective HOUSE software MUNICIPALITY OTHER VILLAGEAGENCIES HOUSE VILLAGE DATA EXCHANGE HOUSE AGENCY (DEA) VILLAGE HOUSE NAPR VILLAGE HOUSE VILLAGE HOUSE MUNICIPALITY MIA SERVICE AGENCY VILLAGE HOUSE MINISTRY OF FINANCE VILLAGE HOUSE
  6. 6. Introducing E-Governance in Local Governments Village House CRA TRUSTEE OFFICE MUNICIPALITY CENTER NAPR VILLAGE HOUSE SSA OTHER LOCAL ORGANIZATIONS OTHER AGENCIES
  7. 7. Introducing E-Governance in Local Governments Readiness for introducing e-governance Positive Negative 1. Success stories 1. Bad infrastructure 2. Respective expertise/experience 2. No equipment • Project management 3. High costs due to the above two factors • Grant management 4. Lack of the qualified staff • IT expertise 3. Political will 4. Interest of donor organizations 5. Interest of LG representatives 6. CRA, a formal player
  8. 8. Introducing E-Governance in Local Governments Process and Needs Analysis Business-process and document flow within the LG units Information that LG units need at different phases of business-process Issues/requirements that local population has and address the Trustee for The information that a Trustee needs in order to better serve the local population Services that can be offered electronically LG competencies Central Government competencies Infrastructural needs Legal changes to be required
  9. 9. Example on Requesting Social AssistanceApplication Front Office GamgebeliInitiated by a citizen Registering the application (by Decision on which unitrequesting a social giving a number) and delivering will take care of theassistance documentation to “Gamgebeli” application Access to the SSA database of score ratings Front Office Social Assistance Unit Delivering documentation to 1) Revision of the documentation the Social Assistance Unit 2) Submitting conclusion to “Gamgebeli“ on issuing assistance Financial Unit “Gamgebeli” Front Office Starts related Endorsement and procedures Delivering conclusion and submission of documentation to “Gamgebeli” documentation to the financial unit
  10. 10. Introducing E-Governance in Local Governments An Example of Increasing Planning Capacity MoF SSA Local Revenues Transfers NAPR Previous LG Financial Budgets Unit CRA Transportation Registry Estimated Budgets Permits and Licenses
  11. 11. Introducing E-Governance in Local Governments Types of Services Offered by the Trustees Local Government services  Front office of a municipality center  Offer completed services Can technically provide all services that fall under municipal competencies Central Government services  Front office of certain central government organizations  Provide complete services in some, but not in all instances
  12. 12. Introducing E-Governance in Local GovernmentsNew Services that can be Offered by the Trustee Office SSA competencies  Provide information on when and if the applicant is insured  Accept application on granting social assistance for families below the poverty line (under 56 000)  Accept application on granting a pension for pensioners by age, individuals with disabilities, socially vulnerable groups, etc. NAPR competencies  Public information available online: extracts about immovable property and cadastral plans, tax lien and hypothec, boundaries of a land plot/building, business registry, etc.  Online services: update of extracts, preparation of cadastral plan, correction of technical errors, etc.  Services related to registration: right on land, agricultural land or other immovable property, division or merge of a property, abandon a property right, etc.
  13. 13. Introducing E-Governance in Local Governments New Services that can be Offered by the Trustee Office CRA competencies  Application on renewal of civil acts such as birth, death, etc.  Declaration on the occurrence of death  Application on marriage registration (queuing)  Application on divorce  Issuance of certificate on a household size  Application on registering an individual at a different address MIA Service Agency competencies  Application on the renewal of driver’s license  Application on the issuance of a criminal record
  14. 14. Procedure of Service Delivery Local Resident Public Service Hall Application Trustee1. Municipality Center?2. SSA services?2. Justice House?4. Rental of Tractors? Municipality6. CRA services? Centre7. NAPR Services?8. Other…
  15. 15. Service Provided by the Trustee –Household size –Registered address NAPR –Birth certificate Municipality Center CRA Central Government Study Center of Justice House –Death MoF certificate MoHLSA MIA National Archive of Georgia –Marriage Registration National Bureau of Execution Notary –Divorce DEA Other AgenciesTemporary Programsacts –Renewal of civil Georgian Public Service Post Hall
  16. 16. Introducing E-Governance in Local Governments Village House A centrally located building (in a village or several villages) offering multiple, key services to the local population Housing different organizations active in the given locality: Trustee office, health and medical organizations, agriculture and rural life related projects, etc. • VHs will be the property of Local Governments • The staff will also be recruited locally
  17. 17. Introducing E-Governance in Local Governments Key Activities Consultations with the main project stakeholders  LG - municipality centers and trustee offices  Central Government - NAPR, CRA, SSA, Department of Statistics, Ministry of Labor, Health and Social Affairs, Ministry of Agriculture, Ministry of Regional Development and Infrastructure, etc.  NGOs  International organizations  Other organizations, identified at a later stage Development of IT component of the project  Web applications enabling e-document flow within the LG units and data exchange at the Municipality centers and Trustee offices  Electronic access to necessary databases  Electronic communication between the municipality centers and trustee offices as well as between the LG and Central Government agencies
  18. 18. Introducing E-Governance in Local Governments Four Work Directions Building e-governance model  Analysis of all processes, information, needs, etc.  Consultations with all stakeholders Infrastructure Improvement  Building/renovating infrastructure  Providing necessary equipment Preparation of legislative framework  Changes in national legislature  Changes in local rules and regulations Software development  Web applications enabling e-document flow within the LG units  Electronic access to necessary databases  Electronic communication among all involved parties
  19. 19. Introducing E-Governance in Local Governments Expected Results Optimized management at the municipality centers Quick and efficient communication between the municipality center and the Trustee office Quality service delivered to the local population Central government services offered by the Trustee for the local population (village level) Village House offering multiple services at a single location Quick and accurate statistical information Improved transparency, trust, and citizen participation
  20. 20. Introducing E-Governance in Local Governments Thank you! Questions

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