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A presentation about process improvement covering Six Sigma concepts, root cause analysis, improvement methodology, and 3 case study/projects where I applied improvement concepts such as process identification, flowcharting, and surveying/customer observations (analyzing document workflow in a insurance processing center, bettering records & information management practices for a law firm, and applying voice of the customer (VOC) to strengthen our sales cycle).
Please note this was an internal presentation to my colleagues and was not meant to education them Six Sigma. I do not work in the manufacturing/R&D/sciences sectors where many of these key concepts are derived. The specific examples are meant to reflect our business support services and improve our own culture.