1.
wwwwww..ebbnn..euu
European Business Innovation Center Network
Quality System
Dutch Incubation Forum
November 12, 2014
Clarelisa Camilleri

2.
www.ebn.eu
EU|BIC
Trademark
1984
2014
When?
The only officially-recognised standard of innovation-based
quality system recognised by the European Union

3.
www.ebn.eu
Where?  155 Certified
EU|BICs
Albania
Austria
Belgium
Bosnia and
Herzegovina
Brazil (soon to
come)
Bulgaria
Cape Verde
Chili
China
Croatia
Cyprus
Czech Republic
Egypt
Estonia
Finland
France
French Guiana
Germany
Greece
Guadeloupe
Hungary
Ireland
Italy
Jordan
Kosovo
Lebanon
Luxembourg
Netherlands
Norway
Poland
Portugal
Russian Federation
Slovak Republic
Slovenia
Spain
Sweden
Switzerland
Taiwan
Tunisia
United Arab
Emirates
United Kingdom
West Bank and Gaza
Strip

4.
www.ebn.eu
EU|BIC Statistics

5.
www.ebn.eu
The EU|BIC quality process
• Peer to peer
assistance
• Benchmarking
• Quality assurance
• Driving updates
• Evaluation program
• Benchmarking
•Observatories
• Rigorousness
• Flexibility
EU|BIC
Quality
Mark
Criteria
Self
Assessment
Questionnaire
Audits
BIC Quality
Mark
Committee

6.
“The complexity of each different situation,
varies along with the variety of the European,
and recently also extra-European, regions.
Different actors, different ecosystems,
different entrepreneurial communities,
require different support models. Therefore
we need to adopt an attitude which is both
rigid, as the criteria need to be met, and
open, as we need to acknowledge that there
are many different ways through which the
www.ebn.eu
criteria can be met.”
Lennard Drogendijk, CEO
BDF, The Netherland and
past member of the
BQMC

7.
www.ebn.eu
Self-Assessment Questionnaire
…Completely renovated
EU-BIC
Profile
Key Process &
Performance
Indicators
Qualitative
Information
The Service
Value Chain
End Users’
Profiling

8.
www.ebn.eu
Qualitative Aspect

9.
Possibility to be compared
to:
The EU|BICs in the country
The Full EBN EU|BIC
Network
Benchmarking
A group of 10 EU|BICs
₋ Same size range (staff)
₋ Closest income
www.ebn.eu
Benchmarking

10.
www.ebn.eu
KPI: Dealflow

11.
www.ebn.eu
KPI: Job Creation

12.
www.ebn.eu
Financial Assessment: Income

13.
www.ebn.eu
Annual Observatories
..Report the efficiency of the network
• PBP : 12 to 16 months
• ROI: 4,43 to 8
• VFM

14.
“EU|BICs continuously invest in the
development of up-to-date services to ensure
that the business support value chain (from
entrepreneurship awareness raising to the
expansion phase of a start-up) is fully delivered
with skilled staff, robust methods, mutualized
good practices and constant monitoring”
www.ebn.eu
 Special Report form the European Court of
Auditors

15.
www.ebn.eu
Benefits?
• Higher visibility and credibility
• Interlocutor at local , national and international
level
• Become part of a selected community
• Helps partner with relevant organizations and
institutions
• Access the only existing database on the incubation
and acceleration industry
• Building of trust and confidence among
practitioners at international level

16.
www.ebn.eu
26-27
November
Munich,
Germany

17.
wwwwww..ebbnn..euu
Thank you!
Clarelisa Camilleri
Quality Assistant
clarelisa.camilleri@ebn.eu