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Was It Something I Said?

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Slides from my BBC Develop conference presentation about Virginia Satir's Interaction Model

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Was It Something I Said?

  1. 1. Was It Something I Said? Duncan Nisbet @DuncNisbet
  2. 2. Ingredients Of An Interaction Virginia Satir
  3. 3. Why found in wasn’t that test? bug
  4. 4. “Why wasn’t that bug found in test?” I was getting the blame for a bug found in production I felt the blame was unjustified so I was angry I said “We couldn’t have found that bug in test”
  5. 5. Intake “Why wasn’t that bug found in test?” I heard […] is that what you said?
  6. 6. We interpret the wrong message Meaning My interpretation is […] that what you meant?
  7. 7. Baggage Is my anger justified? Significance
  8. 8. We are not OK with our feelings Check feelings before responding Response
  9. 9. “Why wasn’t that bug found in test?” I was getting the blame for a bug found in production I know more about testing now “Why did you put that bug in the code?”
  10. 10. • Ask questions to improve your assumptions • 3 interpretations • Debugging here is tough • Don’t respond if not OK with feelings
  11. 11. An example for you to take away…
  12. 12. Done Finished Fini Terminado The End
  13. 13. Resources • ieee-stc.org/proceedings/2008/pdfs/JB1978b.pdf • stevenmsmith.com/AONW/Satir%20Interaction%20Model.pdf • dhemery.com/articles/untangling_communication/ • Practical Tools For Playing Well With Others : https://vimeo.com/78917211 • The Satir Model - Family Therapy & Beyond (book) • Managing Yourself & Others - Weinberg (book) • Becoming a Technical Leader - Weinberg (book)

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